Customer Ratings & Reviews

Great Headphones Can’t Complain To Much About Them

Uncomfortable and not the color depicted. Returned for Bose.

For the sound quality, functionality, support and efficiency, these headphones are unbeatable. I wish it came with a case, but for the price, I cannot complain. I was able to find a third party case that fits really well. The noise cancellation function is way better than my previous headphone, very comfy and the sound is great as usual coming from Sony. A long lasting Battery and Multipoint connection that allows you to connect two BT devices to the Headphones, and will switch the audio with the source that is streaming the music. Once you stop one it will activate on the other, this feature can be enabled through the “Sony Headphones Connect” app, which is a wonderful tool that will keep you entertained for a while with all the settings, equalizer, 360, firmware updates, etc. My perception is that these headphones were designed to keep a simple concept with high performance, very affordable without sacrificing sound quality, and even improving many other features like the Noise canceling functionality vs its predecessors. Setup is pleasantly simple, mine came with enough Battery charge so I was able to start testing these headphones in “raw” mode, I mean without installing the Sony app, and check the sound without having any sound effect coming from the app settings. I tested with my Samsung Galaxy and Iphone 12, on both I used the same procedure, I went to the BT Setup of the phone, and on the Headphones pressed the Power button that is located on the right side and kept it pressed until the BT blue light started to blink. Then on the Cell phone BT setup the headphones should list as WH-CH720N, and that is all. This set comes with a short USB-C To USB A cable for Batt Charge, a 3.5mm audio cable for wired audio connection, and a reference guide. The Ref Guide is very condensed, however if you go to the QR it will take you to a full detail website with more in depth detail instructions. The sound is great, the bass (one of the things that I pay a lot of attention because that is my first point of check) is powerful, well defined, clean, punchy, hit the lows without any distortion even at high volume. Treble frequencies and vocals are well balanced, pleasant and not exaggerated. I played several songs from pop, rock and classical and the performance was really good, very enjoyable. Phone calls were clear and mic works great. BT Range was surprisingly wide. I went all over my home away from my phone which was BT connected without been disconnected or having any lag. Esthetically speaking they look great, and they are very comfortable. Mine are black matte finish with faux leather at the top of the headband. The ear cups are well padded and accommodate really good over my ear, with the adjustable headband. They are very light (192 grams) and can be worn for hours. Battery Life specs states that will last over 35 hours, which is a lot, I didn’t have the chance to test them that long but I have been playing music for more that 10 hours after a full charge without any sound degradation or disconnects and the Battery indicator in the app still showing more than half charge. Noise Cancellation on these ones is awesome. Very effective and feels isolated of the world while listening your music Easy to use, period. And once you install the app you will find more fun discovering all the additional functionality, it is very intuitive. One of the details that I really like (you can call me an old fashion guy, I still miss the physical buttons on my cell phone) is that these headphones come with physical button instead of touch controls. Right ear has the Volume Control, NC, and Sound Mode. Left ear has the Power/BT, 3.5mm aux in, and USB port for charging. So you can use these headphones wired or wireless, and that is something that I have always loved from Sony, the versatility that their products offer. No longer Voice instructions like other models, only beeps. Multipoint feature can be enabled through the Sony Headphones Connect App as well as the DSEE (Digital Sound Enhancement), that improves the sound, that might loose quality due to the BT compression. Finally I installed the Sony Headphones Connect app, download from my Google play, and in the apple app store. It is a great tool, you can enjoy ambient sound mode, record your activity use time, and setup 360 Reality Audio. For this last step it will show you an audio demonstration on how it would sound with and without the 360 feature. If you choose to have the 360 you will need to get the 360 Reality app as well. I didn’t enable this feature, I prefer to hear the music without any other added feature or enhancement, other than EQ, however I am really pleased with the sound quality that I didn’t need to tweak the treble or bass at all. Obviously Voice assistant can be enabled as well. Noise cancelling settings, firmware update, automatic power off, etc, are some of the settings that you can control through this Sony App. I have to say that this headphones are very easy to use, love the physical buttons back, great sound quality and affordable coming from a very reputable Brand, I am very pleased.

Not that great but ok for the price point i would recommend sony xb1000

I have the sony 700 and they sound much better. I love sony but the 720 they are not very good.

The delivery guy threw the box of headphones right out of the way. The box hit the door. As a result, the box was damaged and the door was scratched. And there's no telling how long the headphones will last after such an impact.

Underwhelming sound, does not fit snug on head. Noise reduction isn’t great in a large crowd. Expected little better from Sony, even on a lesser headset

The noise cancelling was acceptable but not great. Sound quality was fine. The padding was inconsistent and uncomfortable. I ended up returning them and buying a different product that I was much happier with.

I purchased this headphone set to replace an old pair that simply stopped connecting to my devices. It does not cancel noise at all and it is difficult to tell if it is on or not.

Sony - WHCH720N Wireless Noise Canceling Headphones The Sony WHCH720N headphones are light weight and fully functional. For their price point I don’t think you could get a better set of headphones. The buttons on the earpieces are clearly marked and well thought out. There is a raised dot on the left earpiece as well as one on the volume up button, this makes it a bit easier to find the function you want. Charging is done using a USB-C cable. One is supplied but completely worthless because it is only 9” long, not joking, from end to end it’s 9”. I fail to see the point in supplying these extremely short charging cords. The headphone cord is better at 49” long but is made of a soft rubber that catches on itself at every opportunity. The headphone cable is also audio only, no mic connection. I think this was done because the headphone jack on a phone is a thing of the past for the most part. Noise canceling is very good and with the press of a button you get ambient sound as well, very handy. Using them listening to music at normal levels for 8 hours only pulled the battery down to 80%. This makes them a good option for all day and more use without interruption. The Bluetooth connection worked well out to 40’, this is also very good. There was no carrying case but not really a drawback as you will be using them most of the time. The included instructions are a bit confusing as the box is stated to be made for iPhone but they work well with a PC or Android phone as well. The Sony software is available on Google Play Store for Android. The call quality is excellent with no tinny sound or echo. When a call comes in a press of a button answers the call, and with noise canceling in effect they sound better than the phone pushed to your ear. There seems to be a bit of confusion with Bluetooth connections. Although they do connect to 2 devices at once they get really confused as to what device to work with. I’ve found it’s better to disconnect them from the device not being actively used. This allows the device being used to have full control over the sound quality and volume. This is no doubt a software issue and I expect it to be resolved in the next firmware update. I did update the firmware through the Sony APP but it was not resolved yet. Give it some time and maybe they’ll get it fixed. If this is a deal breaker for you, you may need to look at a higher priced option from Sony. I have 3 other pairs of Sony Bluetooth headphones that do not have this issue. That’s why I think they’ll get it fixed soon. All in all, they are a great pair of noise canceling headphones with plenty of features for a really good price. One final note. They are stated on the website to be black, mine are dark blue. Not a negative at all, I really like the dark blue color.

Took over two hours to get this thing hooked up, and now my whole sound system is messed up. Hope i will figure out a work around in a few weeks or months. It's made of really cheap plastic.

The Sony WHCH720N Wireless Noise Canceling Headphones are a great budget, over-ear headphones option with great noise-canceling capabilities. With a no-frills design, the headphones look sleek and simple with hardly any branding (which is a big plus in my book). Tactile buttons on the headphones include a power button, volume controls, and a multi-function button on the right ear cup. The multi-function button can be used to play/pause music, answer/end calls, and activate voice assistants from your device (an iPhone 14 Pro in my case). The left ear cup houses the 3.5mm headphone jack and USB-C charging port. The ear cups are pretty comfortable as I had no issues wearing them throughout the entirety of a 3-hour flight. The ear cups do fold flat, making the headphones easy to transport in a backpack or bag. I wish it came with a carrying case, but I guess for the money it's to be expected. While you can connect these headphones via hardwire, most folks, including myself, will likely use Bluetooth. These do come with Bluetooth 5.0, so your connection should be relatively reliable and stable. The headphones feature active noise canceling technology with two modes: one for blocking out ambient noise and one for blocking out wind noise. While the ANC on these headphones is not as effective as some more expensive options, it does a good job of reducing background noise in most situations. The headphones also feature an ambient sound mode, which allows you to hear external sounds while wearing the headphones. This can be useful if you need to be aware of your surroundings while listening to music or taking calls. Battery life on the WHCH720N headphones is excellent. It supposedly can last u to 35 hours, but I have not had to use them continuously for that amount of time. I have charged them a few times just to make sure I had enough power for my day and travels. With that said, they've performed well in terms of battery life and I'm sure they'll get at least 20 hours. In terms of sound, the WHCH720N is a pretty a solid performer for the price. The headphones have a balanced sound profile, with clear highs, mids, and bass. The bass is not as punchy as I would personally like, but it still has a good punch. The headphones also have a good microphone for taking calls. I was able to talk with a friend for a few minutes at the airport and I did not seem to have any issues hearing them and with them hearing what I had to say. Overall, if you are looking for a relatively affordable over-ear headphone with noise cancellation, then the WHCH720N should be a pretty solid option. They look great, feel comfortable on your ears, and do a great job at blocking out the outside world while delivering good sound.

They should be priced at about 30$ not very loud they are noise canceling though

They were supposed to but Didn't cancel noise, which I found out on round trip from Sarasota florida to Portland Oregon. That was a very very long loud flight.

Purchased these as our old ones finally crashed. These worked fine for a short time then started crackling & not connecting to the tv. A shame & hassel.

Review for: Sony - WHCH720N Wireless Noise Canceling Headphones - Black These noise canceling headphones are a pleasure to wear. They are comfortable and lightweight with a nice seal to keep out the world - if you want to. That is, the noise canceling feature works extremely well, but also has an “ambiant sound” setting that allows you to hear what’s going on around you. Great for commuting, this feature lets you catch the train announcements and keeps you aware of your surroundings while walking. The controls are simple to use, with a single power button on the left side and noise control and volume and play/stop on the right. If you download the Sony app (and you should!) you get more precise controls, like an equalizer that you can tailor to your listening preferences, or a slate of equalizer settings for different types of music or voice. You can even even power down the headphones using the app. The headphones allow the use of multiple voice services, including Siri, Alexa, Hey Google, and others. Taking a phone call is easy and works well with the “beam forming mic” that picks up sounds coming from your mouth instead of your entire environment. Remarkably, the headset is rated to last 35 hours on a charge. I haven’t played them that long yet, but after many hours of use, the voice prompt (accessed by touching the power button while on) stills says “battery fully charged!” Quick charging gives you an hour of use after only three minutes! How’s the sound? Really nice! Crisp treble and voice with excellent bass response not possible with other kinds of headsets like earbuds.

Cheap quality not worth 100 bucks. You can feel how cheap the plastic is inside the ear parts, and it pushes on your head while listening

Lots of low end sound but mid and high level sound is poor. The Sony app not much help, needs work!

Sound quality is excellent whether the noise canceling is on or off. I tested these out in a hotel room, sitting at the desk next to the AC, and the noise canceling completely eliminated the surrounding noise. I assume performance on a plane is similar. One detail I am happy about is that using noise canceling is comfortable regardless of the setting. I own a pair of headphones from a competitor, and they create uncomfortable pressure on my ears when not flying in a plane. I do not have discomfort with these. Another nice perk is these are extremely comfortable to wear for long periods of time, and the battery life is massive! I have been wearing them for a few hours per night for the past few days and have only dropped the battery by about 10% (with noise canceling turned off for most of that time). The app on the phone has some nice features, including adjusting the Equalizer, adding a bass boost, adding more devices, and updating the software in the headphones. Sadly, there are a few glitches that I am hoping another software update will fix. The headphones are randomly disconnecting from time to time. Sometimes they maintain the connection for hours at a time, and on a few occasions, they dropped the connection multiple times in an hour, as I was sitting at my computer, listening to music. While they can be simultaneously connected to two devices at once, it is not as seamless as I hoped. If I am listening to music on my computer and I get a text or phone call, I do not always hear the alerts in the headphones. It appears that the headphones play whichever device starts playing first and do not always permit interruptions, even when I really wish I had received them. If I stop the audio from one device, the headphones will then allow audio from the other device. In a perfect world, I wish they allowed both simultaneously, but that is probably a big challenge and not always desired. When using them as a headset for phone calls, my friends report excellent sound quality coming from the microphone. There are two cons I am really not happy about. First is that there is no case included. I am terrified to travel with these without a case because I am afraid they will break in my carry-on bag. I have cheaper headphones that come with a case, and if cost is an issue, I would rather pay more and have the case included. Thankfully, cases are being made for these, so I have one on the way. The second major con is the signal range. I listen to music on my computer nonstop while working at home. My apartment is small enough that I can usually wander to any location with Bluetooth headphones and still have signal. The range on these for me is only about 20 feet, line of sight, which is much less than my other headphones. If the signal is weak, these headphones immediately disconnect and will not reconnect until I manually tell my computer to do so. My other headphones have no problem until I am a good 30+ feet away, with multiple walls in between. They also reconnect automatically if the signal is dropped. This might be something they can change in the software as well, so fingers are crossed. Obviously, this is not an issue if people only use these connected to their portable devices or they never have much distance between the headphones and the device. As I said in the beginning, the sound quality is excellent. As an adult, I am really happy with the performance. I get plenty of bass, but I also hear crisp highs without a problem. I have listened to a variety of music genres, and I am satisfied. Based on that, I would recommend these to a friend as long as they do not need a long range ie wearing them while cleaning the house. I remain hopeful that the other problems will be fixed with a software update. Because they have not been fixed yet, I only gave four stars.

The Sony 720N offers superb sound quality with amazing comfort at a price that wont break the bank. The ANC features allow you to drain out unwanted background noise and submerse yourself with a nice Ebook, Podcast, or song. The Sony wireless headphones offer everything you would expect to get from a wireless set up. Easy connectivity can be made through either the app or your techs bluetooth setting. The earcups are extremely comfortable and combined with the long battery life will help keep you in the mix for as long as possible. Speaking of which this headset offers about 48 hours of playlife with ANC off and Claims 35 hours with ANC on. The headphones offer quick charge time capablities, and while i didn't try out all different times what i can say is that on a battery with only 10% life left i charged the headset for 10 minutes and got 50% life back which would equate to roughly 40% in 10 minutes. The frame has a very durable design and flexes with such easy that not once was there any cracking or creaking noises which should help to give you more structural longevity. The built in mic means you can take phone calls or be a part of voice chat without having to grab your phone. Voice quality is very good and while the headset does do a decent job filtering out background noise you need not worry about back ground noise drowning out your voice unless its wind noise. Noise canceling on the Sony WHCH720N is probably some of the best out there. Noise pollution does not completely go away however it becomes so distant that once sound is played through your headset its as if it completely vanishes. Speaking of which sound quality on this headset is phenomal however where it really shines is through the app. The app has so many advance features to enhance your spatial audio or 360 sounds. What i will tell you is that out of the box the sound quality is ok, after downloading the app and adjusting my outputs quality greatly improved. And while some may not pick up on this, but once burn time (or break in) was achieved audio quality improved noticeably. For what this headset offers and the price point in comes in at, this is a easy buy