Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10497122
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice affordable headphones. No issues so far!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mucahh, We are glad that you now have a very nice noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Vincent
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel the sound quality and noise cancellation could have been better for the money . Decent headset otherwise .
No, I would not recommend this to a friendSony - WHCH720N Wireless Noise Cancelling Headphon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Do not like Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Laptopcover,
Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your Sony WH-CH720N Wireless Noise Cancelling Headphones.
Since you didn’t mention specific details about what fell short, we wanted to let you know that you have the option to fully customize your listening experience using the Sony Sound Connect app. Through the app, you can manually adjust the equalizer or select from several preset sound profiles to better tailor the audio to your personal taste.
However, if you are looking for a true step up in build, comfort, and performance, we highly recommend checking out our premium, newer model: the Sony WH-1000XM6. It features our absolute best-in-class active noise cancellation, studio-quality sound tuning, and a premium foldable design.
We appreciate your input and thank you for considering Sony!
Regards,
Dominick
Great price but uncomfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These may work for some people, but they didn't work for me. The main issue was that they were just straight up uncomfortable. They are light, but something was causing pain on the right side of my head. It may have been that the cups are shallow, so if they are not positioned just right, the inner workings can poke you in the ear. BTW, I have small and flat ears, so I imagine average sized ears would have the same problem. They also did feel pretty cheap, but I was mainly going to wear them in my home office for work, so I wasn't worried about durability. But I couldn't wear them for more than 10 minutes without feeling discomfort, which is a showstopper. I returned these and got the Bose QC45 headphones. If comfort is your top priority, the Bose QC45s are much better (also more expensive).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PuffyTummy,
We are sorry to hear that you had an issue with the headphones and you had to return them. That was definitely not the customer experience we wanted you to have. We always recommend the users of our headphones to adjust the length of the headband accordingly, which can be seen from the help guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html.
We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
Worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good at noise cancellation but worth the price
I would recommend this to a friendPretty good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did fit a little bigger than my head but great all round
I would recommend this to a friendBroke within a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, but my teenage daughter said it snapped in her backpack
No, I would not recommend this to a friendit works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great. not quite noise cancellation but decent headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamyaD,
Thanks for sharing your review and experience with the WHCH720N. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Satisfied buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item and am very satisfied with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyrone,
Awesome! We're glad to hear your satisfaction with your new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Returned it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It not what I expected it to be and I had to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SaicharanG,
Thank you for the review and It is unfortunate that the headphones had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful buttons are difficult to find can’t charge while using
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelN,
Thank you for sharing your feedback on the Sony WH-CH720N headphones. We apologize for any inconvenience you've experienced with the button placement and the charging process.
Regarding the button placement, we understand that finding the right buttons can be challenging. The WH-CH720N is designed with a sleek and minimalistic profile, which may make the buttons less prominent. We appreciate your input and will consider it for future product designs.
As for charging, it's important to note that when the headset is connected to an AC outlet or computer, certain functions are disabled to ensure safe charging. Specifically, operations such as turning on the headset, registering or connecting to Bluetooth devices and music playback cannot be performed during this time. This design is intended to protect the internal components and maintain battery health.
To explore this topic further, kindly use the link provided below.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776814.html
Thanks for considering Sony. We hope this explanation clarifies the charging behavior of your headset.
Warm regards,
Estefany
fine for audio, not clear on speaking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color on point. Have had some trouble with zoom (have not tried for phone calls) which was definetly nfortuante. It is very possible it is user error (trying to use nooise cnacelling with speakeing maybe?) but havent fully figured it out...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rels, Thanks for sharing your experience with the Sony WHCH720N Wireless headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Make sure that your device has the latest firmware version to avoid any performance issues. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
good while lasted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was working great, noise canceling turns on and off, great sound and controls. but they just stop working after a week. make sure you use them when you get them, so you can return if needed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi momz,
Thank you for your time writing this review. While we are glad you like the noise canceling features, great sound and controls of the WHCH720N, we're sorry to hear that the headphones stop working after a week of use. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. Please contact your retailer(BestBuy), if you suspect any damage or defects with your unit for exchange.
We'd also like to make sure you are taken care of. May we contact you to help and get more information? If so, please contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and thanks again for shopping Sony. - Kris
Okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work well, just not as comfortable as a different brand I had before. The earpiece where the sound comes out is easily felt through the foam, feels cheap. Also didn’t like having to download an app just to use them on every device I want to use them with.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmyC,
Thank you for your time writing this review. We're glad to hear you like how the WHCH720N works. However, we're sorry to hear some issues that you are having with the headphones. Allow us to help make this a better experience. The foam padding on the earcups helps to isolate the sound from the outside environment and helps reduce sound leakage, which means that the sound is contained within the earcups and therefore more intense. This could also contribute to the feeling of "feeling the sound" through the foam.
Also, you can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. These headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features.
However, connecting the headphones to the app provides additional functionality and customization options. For more details, please refer to this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
In case you need assistance with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony. - Kris
Meh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely are not worth the $150 i paid for them. The ear cuffs hurt, there's literally no bass, and they feel and look extemely cheap. 2/10
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Watson,
Thank you for time writing this review. We're sorry to hear we were not able to meet your expectations with the WHCH720N headphones. Allow us to help make this a better experience. If you feel discomforts while wearing the unit, put on the headset with the earpads fitting snugly over your ears, adjust the slider to a length where the headband touches the top of your head and adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
If you haven't yet, please download the Sony Headphone| Connect app where you can set or customize the Equalizer/CLEAR BASS setting. For more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Major disappointment…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get these wireless headphones because it’s Sony… I have purchased many Sony wired headphones over the years and the quality was always great. These however aren’t the same.. They are cheaply constructed and the call quality literally lasted less than 2 weeks before my clients could no longer hear me in the built in microphone… it’s very disappointing because I spent $99 and had high expectations because its Sony and my $19.99 corded headphones worked far better… I can’t say I should have splurged and bought the more expensive ones because of the level of disappointment. Just wished they performed as advertised
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KhemB, thank you for taking the time to share your feedback with us. We genuinely appreciate your loyalty to Sony and your history with our products. We sincerely apologize that your experience with the WH-CH720N wireless headphones fell short of your expectations.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved:
- Ensure that the firmware update of your headphones is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137
- Reset the headset: Connect the headset to an AC outlet and press the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
- Initializing the headset to restore factory settings: Turn off the headset and remove the USB Type-C cable. Press and hold the (power) button and (play/call) button for about 10 seconds or more. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
Furthermore, we invite you to explore the recommendations provided in the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products and we hope to regain your trust in the future.
Best regards,
Stephanie
Sony Headset Noise Cancelling / Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is good. Headset is a little bulky and the buttons for volume, on-off and answer/disconnect are difficult to find and manipulate. Price with my discount was the primary reason for the purchase.
I would recommend this to a friendDisappointment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is decent . Thought it would have been better for the cost. The ear cushions material is thin, not very durable. A seem has split.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LarryL,
Thank you for your time writing this review. We're glad you like your WHCH720N headphones. However, we're sorry to hear if we were not able meet your full expectations with the sound and ear cushions of the unit.
Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. To ensure optimal listening experience, install the Sony Headphones connect app. There you will find all sorts of tools like an equalizer to fine-tune your headphones and maximize the audio to your liking.
You may also refer to this link with steps on how to improve the sound quality of the headphones: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777246.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion and is always striving to provide the best experience possible. We appreciate and taken note of your feedback. Thanks again for purchasing Sony. - Kris
Is not Noise canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just wasted $160 on headphones that aren’t even noise canceling. And the words are in the product name. I have settings set to noise canceling on the app, I double checked everything on the settings. Yet I’m sitting in a cafe and can hear everyone talking around me. And of course I missed the window to return the headphones. I hadnt tested out the noise canceling in a setting where it wasn’t already silent. So once I was in a slightly noisier place, of course they don’t work and of course it’s too late for a refund. Don’t waste your money on these. Subpar audio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HolliW, We’re sorry to hear you did not have a great experience with your Sony WHCH720N. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Please follow the troubleshooting steps on this link if the effect of noise canceling is not sufficient. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Premium Noise Canceling at Less Than Premium Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has long made, in my opinion, the best noise canceling headphones with their top of the line XM3 line. I have the XM3’s and they are hands down my favorite over the ear headphones. Which brings me to the new Sony 720N’s. The most important factor about these headphones is that the top-notch noise canceling that Sony is known for, has trickled down to their middle range tier. Are the 720N/s as good as noise canceling as the more expensive XM3’s? No but the noise canceling performance is pretty close. If you want premium noise canceling performance, at a less than premium price, then these headphones are very worth considering. In the box are the headphones, a USB-C charging cable, and an audio cable. A carrying case is not included. I immediately noticed how light these headphones are when I first handled the box. Once out of the box how light they are is even more noticeable. The black finish looks and feels good. I could barely tell that I had them on. It would not be accurate to describe the finish as cheap, but it lacks the premium finish of more expensive headphones and is what I would expect at this price point. As far as sound quality goes, these headphones rock! They deliver hard-hitting, full range sound. Everything you would expect out of Sony headphones. The Sony App can be used to further configure the sound and offers an equalizer. The available codes are SBC, and AAC. No APT codecs are included. Sony does include a feature called Digital Sound Enhancement Engine (DSEE), which enhances compressed sound. Battery life has improved greatly in the past few years, and these headphones are no exception. The battery power is an amazing 30+ hours. These headphones are Bluetooth multipoint capable. These Sony headphones are perfect for someone who needs noise canceling capability, but are on a budget. They are also a great choice for a second pair of headphones that can be left at a secondary location such as work, or for any other place you don’t want to take your expensive headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kotor, We're glad that you are enjoying the features, sound quality, noise canceling, and battery life. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Thanks for choosing Sony! Erin