Customer Ratings & Reviews

Hi Amber,

We regret to hear that there is no sound when using the headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). Make sure to follow the troubleshooting steps on this link to help resolve the issue:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776824.html

Here are the steps to reset and initialize the headset:

Resetting the headset
-Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
-Press the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously. The headset will be reset.

The pairing information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

Initializing the headset
-Turn off the headset. Remove the USB Type-C cable.
-Press and hold the (power) button and (play/call) button for about 10 seconds or more. When the initializing is complete, the indicator (blue) flashes 4 times

This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hello Microwave,

Thank you so much for your enthusiastic feedback on the Sony WHCH720N headphones! We're thrilled to hear that you are loving them and consider them a must-buy. At Sony, we strive to create products that exceed our customers' expectations, and knowing that you are enjoying your headphones means the world to us. Thank you for choosing Sony!

Best regards,
-Fred

Hi Cruzezes, Thanks for sharing your feedback. We're glad that you are happy with your headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi user623544,

Thank you for the review and we do apologize for the inconvenience. Your feedback is greatly appreciated. We recommend using the Sony Headphones Connect app so you can adjust the noise canceling and other sound settings of the headphones.

Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David

Hi there, Thanks for reaching out. While we're glad that your headphones work, we're sad to hear that you are having trouble wearing headphones. The WHCH720N headphones are headband type of headphones that has ear cup that cover your ears unlike the earbuds that you insert into your ears. Let us know if you need assistance with anything so we can assist. You can reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks and regards, -Craig

Hi ChristineT, We are thrilled to hear that your Sony WHCH720N headphones are the best wireless headphones you have ever used. Thank you for your purchase. Enjoy! Vincent

Hi CarlosL, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin

Hi DanielaH, We are glad that you really loved the quality and size of your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi user421437,

That's awesome! We appreciate the 5-star rating and recommendation. Thank you for choosing Sony!

-David

Hi Mamba4life, We are glad that you chose these headphones for your daughter. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for trusting Sony! Vincent

Hello ParagS,
Thanks for purchasing our WHCH720N and for recommending it! We are truly delighted to hear your satisfaction with our headphone for its awesome quality. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hello BLKBRD,
What a nice Christmas present! Surely, your husband will love the audio quality and performance of our WHCH720N. Thank you for your purchase and for choosing Sony! - Marco

Hello TylerDurden, Thanks for your feedback. We are happy to hear that you like your very good Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi Kxshin, we're glad your sister is happy with her new headphones! Thanks for choosing Sony. ~Earl

Hi NorbertO, Thanks for your feedback. We are glad that you now have amazing wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi user494669, We're glad that the headphones work well. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi user821016, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hello user903505,
Nice! Thank you for your purchase. We're sorry that the noise canceling is not enough on your new Sony WHCH720N Wireless Noise Canceling Headphones. Please allow us to assist you so you can get the most out of your headphone. Please check these following steps to address the issue.


-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.


Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

Hope this helps and thank you for choosing Sony!


Regards,
Marco

Hi LucianoG,
Thank you for your time writing this review. We're glad you like your new headphones. However, we're sorry to hear your discomforts while wearing the unit. Adjusting the slider and orientation of the left and right units so that the earpads fit snugly all around your ears may help reduce discomforts. You may refer to this Help Guide link on how to properly wear the headphones: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

That's wonderful, user427235! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Craig