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Customer reviews

Rating 4.6 out of 5 stars with 2921 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,921 of 2,921 reviews
  • Rated 1 out of 5 stars

    Bad tablet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not turn on. I'm obviously taking it back. Disappointed.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user424789, We are sorry to hear that the headphones won't turn on. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

      For power related concerns, please try the following:

      Make sure the battery is fully charged.
      The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
      Reset the headset.
      Initialize the headset, and pair the headset and the device again.
      Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776912.html


      May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BBY Username:
      Telephone Number:
      Additional Information regarding your experience with the WHCH720N

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      Erin Sony_US