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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2917 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 2,917 reviews
  • Rated 5 out of 5 stars

    Sony wireless headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will really recommend this product because it's a little bit cheap and like if you don't want something too expensive you can use it for school and also the noise canceling is actually really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HillaryA!
      We appreciate your 5-stars review! We are delighted to hear such positive feedback about the noise cancellation feature on the WH-CH720N headphones.

      With these headphones, you can keep your music playing all day with a battery life that delivers up to 35 hours of power.

      Thank you for choosing Sony. We appreciate your recommendation!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Very comfortable headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift for my teenage son, who finds earbuds very fatiguing when worn for an extended period of time. He loves these over-the-ear headphones, and finds them quite comfortable when doing homework and playing games for several hours at a time. The sound quality is excellent as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Appreciante,
      Thank you for sharing such a wonderful review of the WH-CH720N headphones!
      We are delighted to hear that your son is finding them so comfortable for extended use while doing homework and gaming.

      Beyond comfort, these headphones feature our Integrated Processor V1 for excellent noise cancellation and high-quality sound, plus up to 35 hours of battery life with noise canceling turned on, making them a fantastic companion for all-day listening.

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Super nice and nice noise cancellation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life lasted me a very long time super comfy and the sound quality was very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mariah,

      We're so glad to hear that. Thank you for sharing your experience and for rating your Sony headphones 5 stars! It's fantastic to know the battery life lasted so long for you, and that they delivered on both comfort and sound quality. The combination of lasting power, comfort, and great audio is exactly what makes your Sony headphones stand out.

      Thank you for choosing Sony—wishing you a wonderful day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Love love love

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feature to turn on and off the noise cancellation. Easy to set up. Comfortable to wear and to wear around neck when not using

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sara, Thank you for your review! We are glad to hear that you are enjoying the sound quality of your new WHCH720N headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great headphones for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound quality. They don't hurt my ears to wear. I wish the noise-canceling button was bigger and the notification was more clear on when it was on or off. I had an older version of this model that lasted 6 years and still technically works. I'm hoping these headphones also last a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your review, jea7!

      We’re so glad to hear your new WH-CH720N headphones are comfortable and providing great sound quality. It’s amazing to hear your previous pair lasted 6 years—we aim for that same long-lasting reliability with this model too! We also appreciate your feedback regarding the noise-canceling button and notifications; your input helps us improve future designs.

      Enjoy the music and thank you for staying with Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Work great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work really well. They are comfy and last a long time. It is easy to connect and control. The microphone works really well on call. I love them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, extremely long battery life, good bass. Filters out loud noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferO,

      Thank you for your positive feedback on the Sony WHCH720N. We are really happy to hear that you find it comfortable with long battery life and good bass, and that it effectively filters out loud noise. We appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a pair for my 16 year old as a holiday gift (on sale at 40% off retail price). Fantastic! They l'es slick looking, comfortable and she loves the adaptive noise cancellation feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luddite!
      It is truly wonderful to know that your daughter is loving her new WH-CH720N. We’re so glad they’ve been a hit as a holiday gift and that she's finding them comfortable for all day listening.

      We appreciate you choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Solid head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and eq options. Really cool features in the app, like saving specific settings for different locations or while driving. Great battery life extremely comfortable to wear. User friendly. Looks pretty stylish (in my opinion). Noise cancelation is just decent though. It blocks out most but not all road sounds, and doesn't do much for talking. If you play music with the ANC on it's much better. So I'd say it depends on how much you care about the noise cancelation if these are a good fit for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, We're glad that you are enjoying the sound quality, comfort, and battery life of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Beat purchase for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look and feel of the headphones. But its not secure, i wouldnt recommend it for the gym, but for long car rides, i was so light weight that i was able to fall asleep. The noise canceling is worth the price as well. Not totally canceling the noise in the background. But good enough not hear any noises. I personally love the headphones, the battery life is long. I recommend this headphones, if your looking for a headphones thats lighr weight with noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NatalieallysonT, We are glad that you love your new Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great best headphones I ever had. Sound quality is fantastic and they are comfortable to wear. If you can find these on sale, it would make it that much more worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi customerforyears!
      Thanks so much for sharing your thoughts on the WH-CH720N! We are really happy to hear that these are the best headphones you’ve owned and that you're finding them so comfortable.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Definitely worth the buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly part of it is I came from airpods but the quality for the price is amazing and the sound canceling blocks out so much noise and the battery charges fast and lasts me a while

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MauriceN,

      Thank you for choosing Sony!

      It brings us great joy to hear that your WHCH720N headphones offer impressive sound quality, effective noise canceling, and reliable battery performance. Transitioning from another brand and feeling so positive about your experience with our product truly inspires us to keep delivering outstanding audio solutions.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, comfortable, and fantastic sound quality. All at a decent price point! You can’t go wrong with Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Esguerra,

      Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoying your Sony headphone's top-technology features! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, you will be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones I got for my brother for Christmas. He absolutely loves them. He says the sound quality is great and that stay charged forever. He legit never takes them off lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CourtneyJ!
      We are really happy to hear that your brother is loving his Christmas gift and that the battery life is keeping up with him.

      The WH-CH720N features our Integrated Processor V1 for high quality sound and an impressive battery life of up to 50 hours, plus a quick charge feature that gives you an extra hour of play from just a 3 minute charge.

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Cool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Very comfortable on the ears. I like that it occasionally alerts you on battery percentage as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, user748876!

      We are so happy to hear that your WH-CH720N headphones are delivering that great sound and all-day comfort you deserve. It’s also wonderful to know you’re finding the battery percentage alerts helpful—we designed those little touches to make sure you're never caught without your music!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    The Sound of Sony!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones for the price. Super comfortable. Puts out great sound. Long lasting battery. Enjoyed them so much I bought a second pair for my dad

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous. Thank you so much for the fantastic review!. It is great to hear that you are enjoying the headphones and found them to be a great purchase!. The detailed feedback provided—regarding the comfort, sound quality, and battery life—highlights the value of the product. Your feedback is valuable, and we appreciate you sharing your thoughts with us!. Thanks for choosing Sony. -Milton Sony_US

  • Rated 5 out of 5 stars

    Great to be able to hear conversations!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! Work on my phone and laptop and with the noise cancelling even some one who is slightly hard of hearing can hear conversations!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathrynfW!
      Thank you so much for taking the time to share your review.

      It brings us great joy to hear that your WH-CH720N headphones are working out so well for you across your different devices. We are especially glad that the noise canceling is making such a meaningful difference in helping you hear your conversations more clearly!

      We appreciate you choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    100% worth the purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are amazing! I love the two different modes of noise canceling vs ambient noise. definitely worth the purchase and super easy to use! battery life is also outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphonres are very comfortable on the ears and the sound is fabulous. The noise cancelling attribute works excellently. I could block out my kids and pets to enjoy my music. Great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferN,

      We are thrilled to hear that the WH-CH720N is providing you with the peaceful listening environment you were looking for. We specially engineered our lightweight headband and pressure-relieving earpads to ensure long-lasting comfort, and knowing that our noise-canceling technology allows you to fully immerse yourself in "fabulous" sound by blocking out household distractions is wonderful to hear.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony headset review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound comfortable around ear.lightweight i would defiantly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AaronT,

      We're so glad to hear that your Sony headphones provide amazing sound and sit comfortably around your ears, all while remaining lightweight. Thank you for awarding them 5 stars—a recommendation is a wonderful compliment! Their comfort and portability truly make them a joy to use for extended listening sessions.

      Thank you for choosing Sony—hope today is fantastic!
      DiegoV. Sony_US