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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,918 reviews
  • Rated 5 out of 5 stars

    College Student Approved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I’m a college student and with online classes and assignments that need to be done online, these get the job done and are very comfortable. I get bruising in my ears when I wear earphones so i made the switch to these headphones and I love them. Would definitely recommend. Battery lasts forever and the sound quality is fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliciaR,

      That's very nice to hear! We're glad that you like the comfortable design, sound quality and battery performance of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Quality headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great affordable alternative to other competitors. Noise canceling is not next level but praises for the price point. Very comfortable and lightweight:)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jordan13!
      Thank you for your feedback on the Sony WH-CH720N headphones. We are pleased to learn that you find them a great affordable alternative to competitors, noting their comfort and lightweight design.

      The WH-CH720N features advanced Active Noise Cancellation with Dual Noise Sensor technology, effectively reducing background noise. It offers up to 50 hours of battery life without ANC and up to 35 hours with ANC activated.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fitting all day. Not recommended on hot days. Noise cancelation is great. I use them for outdoor machines

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, Schlingding!

      We’re glad to hear you're enjoying the all-day comfort and great noise cancellation while using your WH-CH720N with outdoor machinery. We appreciate the feedback regarding use in hot weather—that's helpful for other users to know!

      Thanks for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work amazingly well. The price-to-quality ratio is excellent and definitely worth it. The noise cancellation performs very well, and the battery life is impressive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RamonV,

      Thank you for choosing Sony!

      We're elated to hear that the WHCH720N headphones deliver excellent noise cancellation, impressive battery life, and great value. Your detailed feedback encourages us to continue providing quality products that enhance everyday listening.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great buy for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure if I was buying the right thing but these headphones are great for this price point. I didn't want to spend too much but these are durable, and really completely noise canceling. They stay charged and since I use them while exercising they get wet but still hold up well. I sweat so I'm tough on headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CEHaywood, We are glad that you now have a great pair of headphones and that you like their noise canceling feature. Please take note the your WHCH720N headphones are not waterproof, not sweatproof. You may check out this link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000784812.html. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    sony Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best headphones I have ever used. They are extremely comfortable, and so easy to pair. I paired it with my computer and it works flawlessly. Sound quality is excellent. You can't go wrong purchasing a Sony WHCH720N headphone. Battery lasts a long time and takes about 3 hours to charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenK, That's awesome! We are thrilled to hear that your new Sony headphones are the best headphones you have ever used. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. 
      Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy of use and very comfortable on ears. Its noise canceling is very effective. Charge stays for long time and when not used it stays for more than a week or so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money i paid for. The sound is great and the fit is very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Boss71,

      Thank you for choosing Sony!

      We're excited to hear that your WHCH720N headphones are delivering great sound and a comfortable fit. Knowing that you feel the value of your purchase is very rewarding for us. We appreciate your support and hope these headphones continue to enhance your listening experience.

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Awesome!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im absolutely in love with these headphones, I took a 10 hour flight recently and needed headphones. Of course, i didnnt want to purchase headphones for one trip…. but needless to say they are amazing. Noice cancellation is fabulous, sound quality is excellent. Im glad I purchased them, still very useful even afte the trip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next best thing to Bose

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite pair of headphones I’ve bought in years. They charge quick, they have excellent sound quality, they have lasted me over a year and they’re comfortable. It’s a shame they raised the price but they are definitely worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KatherineO,

      Thank you for choosing Sony!

      We're elated to hear that your WH-CH720N headphones have been your favorite in years, providing quick charging, excellent sound quality, durability, and comfort. Your thoughtful feedback about the value despite the price change is greatly appreciated. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Love Sony

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and good for weightlifting. Sounds is very clear 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, BrianaA!

      It is awesome to hear that your WH-CH720N is keeping up with your weightlifting sessions—that durability and clear sound are exactly what you need for a 10/10 workout!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Better than expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife to use while working from home. She loves it! It's easy to use and she likes how light it feels. She didn't want anything too fancy or difficult to use, and the added bonus of not hurting her head or ears was a giant bonus. Only negative would be we had to buy our own case from another website.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, Matt!

      Giving the WH-CH720N headphones as a gift for your wife is such a lovely detail, and we're so happy to know she loves them. It’s rewarding to hear that she finds them easy to use and lightweight.

      We sincerely apologize for the inconvenience of having to purchase a separate case. We will be sure to share this valuable feedback with our development team for future product generations.

      We designed these headphones to deliver high-quality sound and effective noise isolation in a comfortable design that can be worn all day without any problems. We're glad to know they are a perfect fit for her.

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Cozy & Comfy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, it feels comfortable even after multiple hours of using them. It cancels out noises pretty well and overall im glad I got it for myself to focus on my hobbies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rnrebt,

      It is truly wonderful to know that your new headphones are helping you focus on your hobbies by providing lasting comfort and effective noise cancellation. We design our lightweight models specifically for those long sessions of use, so it’s great to hear they are meeting your needs perfectly.

      Thank you for trusting Sony to be a part of your listening experience.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sont WHCH720N Wireless Headphone Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money I have found the sound quality of these headphones to be excellent. They are also very comfortable for long periods of use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    clear listening

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for the gym comfortable on the ears not to bulky

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the great review, KurtW!

      We are so glad to hear that your WH-CH720N headphones are the perfect gym companion. It’s wonderful to know that the lightweight, comfortable design is working well for your workouts without feeling too bulky. We appreciate you choosing Sony and sharing your experience!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    great set of headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the long battery life and the noise cancelling as it softens the louder noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranciscoC!
      Thanks for reaching out and sharing your experience! It is truly wonderful to know that the long battery life and the noise canceling on your WH-CH720N are making a real difference in softening the world around you.

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Would recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for an international trip and they worked great! Noise cancellation worked great for the plane, and battery life was not an issue. Only bummer is they dont come with a carrying case, but they packed in fine in my backpack or around my neck when not using.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elizabeth!
      It brings us great joy to hear that your WH-CH720N headphones were a perfect travel companion for your international trip. Knowing the noise cancellation performed so well on the plane and that the battery life was up to the challenge is fantastic.

      We hear you regarding the carrying case. We totally understand how a dedicated case makes things easier for travel and storage. We appreciate your feedback.

      Thank you so much for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Best headphones under 100

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Sony to replace my Xm4’s. Found them on sale for $99.99 and couldn’t pass up on it. Since having it for a few months, these headphones have become my favorite pair. Good noise canceling that rivals more expensive headphones. True to the Sony brand, these headphones are well built and comfortable to wear for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlosR,

      Thank you for choosing Sony!

      We're immensely pleased to hear that you're enjoying your WHCH720N headphones! It's fantastic that you were able to get them on sale and that they've become your favorite pair. We're glad to know you're happy with the noise canceling and find them to be well-built and comfortable for long-term wear. Thanks for the great feedback!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Good Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these headphones! I got them for when I wanted to listen to music but I didn’t want earbuds in my ears, and they work very well. They aren’t too tight on my head, but that means that they slip off sometimes if I’m not sitting up. The noise cancellation and transparency modes aren’t life-changing or anything, but they certainly get the job done. The battery life is amazing, I can use them for over a week before needing to charge them again. They pair easily and they come with an app where you can adjust the sound settings to your liking. My $200 AirPods don’t even have that feature. These are great headphones, and I recommend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeCool,

      We are honored to hear that the WH-CH720N has become such a valued part of your daily listening routine! We are thrilled that you are enjoying the freedom from earbuds with our lightweight design, and that the incredible battery life is keeping your music going all week long. It is especially great to know that you’re taking advantage of the Sony | Sound Connect app to personalize your audio experience—a feature we take great pride in offering to ensure your sound is exactly how you like it.

      Thank you for trusting Sony.

      Best regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones fit well, are easy to use and sound great! I like the soft pink color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, SusanT!

      We’re so glad you’re loving the fit and sound of your WH-CH720N! It’s also great to hear that the soft pink color is hitting the mark—we love that stylish look, too.

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US