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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,918 reviews
  • Rated 5 out of 5 stars

    Very comfortable, excellent sound quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, excellent sound quality. Ambient sound with voice pass through is nice to be able to listen to something but still hear your family (if not too loud). Good noise cancelling too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobA,

      We're thrilled to hear you're enjoying the comfort, sound quality, and Ambient Sound mode on your WH-CH720N headphones! It's great that you can stay connected while still enjoying your audio.

      Thanks for choosing Sony. Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Great purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my brother and he loves it! He says it’s comfortable for daily use and the quality is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kibo0611,

      Thank you for choosing Sony!

      It’s a true pleasure to hear that your brother is enjoying the WHCH720N headphones. Knowing that they provide comfort for daily use and impressive quality means a lot to us. We appreciate you sharing this positive experience, and we hope the headphones continue to bring great enjoyment and convenience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    My sonnies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight for the comfortability in working out and the noise cancelation option is great ! The price was worth the buy !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skylinediamonds,

      It's a true pleasure to hear that your WH-CH720N headphones are the perfect fit for your workouts! We are glad that the lightweight design provides the comfort you need while staying active, and that the noise cancellation is helping you stay focused. It is wonderful to know that you found them to be a great value for your investment.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    I can wear these all day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Sound! I can wear these all day! Ready for pick when I got to Best Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Morgan!
      Thank you so much for your feedback! We are delighted to hear how much you’re enjoying your WHCH720N headphones.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a gift and the noise cancelling feature is amazing. The headphones are lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nicolep,

      We are thrilled to hear your gift was a success! It is great to know the recipient is enjoying the lightweight design and amazing noise canceling.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Quality for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these Headphones to replace an older set before I went on vacation. Very simple to use and good quality sound. I used these on the plane and was very satisfied with the sound quality and comfort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones work great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this as a Christmas present. It was not the one I had originally picked out for myself. I believe this Sony set was on sale and had good ratings so my husband purchased it. I work in a noisy environment but also need to be able to hear coworkers. Took these to work and they work great. I can click a button and listen to music or my book and click the button again and hear my coworkers very well. Very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, MELISSAT!

      We’re thrilled to hear that the WH-CH720N is working out so well for your workplace needs. It is great to know that the ability to switch between your media and hearing your surroundings is providing the convenience you need in a noisy environment. We are glad your husband's choice has been such a success!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    Crystal clear

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones to use when i got to the gym. It has noise cancellation so i love it. I don't hear anyone around me just the music that is playing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Ruth!

      We’re so happy to hear the noise cancellation is helping you stay in the zone at the gym. There’s nothing like blocking out the background noise to focus on your workout music!

      Thank you for choosing Sony!

      Best regards,

      Gus,
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Great product, but future model needs change.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. There are few brands of headphones that fit me and this is one I am glad I bought. It has a short charge time, comfortable, and lasted me nearly 12 hours with half volume while doing paperwork and zoning out some of the more annoying sounds in life like a neighbors dog barking at odd hours of the night. The only gripe I have are the placements of the volume and ambience buttons being a little too close together while operating with them on my head. It is pretty easy to fat finger the wrong buttons and changing the song you were listening to or muting it. Otherwise I like it a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stewart, Thank you sharing your detailed review of the Sony WH-CH720N headphones. It's fantastic to hear they fit well, a crucial aspect for comfort. The short charge time, long battery life, and effective noise cancellation, especially for those unexpected noises, definitely sound like winning features. Thanks for pointing out the button placement issue amidst an otherwise positive experience. We will ensure that it is forwarded to the appropriate department. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great all around!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light,comfortable and great sound. The buttons take some time getting use to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Toper,

      Thank you for sharing your experience with the WH-CH720N headphones. We're glad to hear you find them very light, comfortable and that the sound quality is great.
      We appreciate your comment regarding the button layout. We understand that it may take some time to adjust and we value your input as we continuously strive to enhance our products and user experience.

      Thank you for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! Comfortable and have great sound and long battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Value!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very comfortable.Great battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them every day. I really love the sound. They're also very comfortable. Oh, and the battery lasts for daayyyysss!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, JameekaB! We're glad you are impressed with the sound quality. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great comfort, noise cancelation best ever and sound quality and extra features well worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Galaxy!
      Thanks for sharing your review! We are thrilled to hear that you're having such a great experience with your new WH-CH720N headphones. It’s awesome to know that the comfort and sound quality are making a difference for you.

      We really appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great headphones , love the noise canceling features and super comfty. Great for traveling in loud places (airport , planes, trains and cars ) couldn’t hear any noises other than my music !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elizabethcc96,

      Thank you for the amazing 5-star review! We're immensely pleased to hear how much you're enjoying the Sony WH-CH720N headphones. It's great to know that the comfortable design and excellent noise canceling are making your travels more enjoyable. We appreciate you choosing Sony to enhance your listening experience!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great gift for my mom

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these as a present for my mom, and she absolutely loves them! She uses them mostly at the gym, and they’ve been fantastic. It’s comfortable, great sound quality, and solid noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KARENL,

      That's a fantastic gift! We are so pleased your mom is absolutely loving her WH-CH720N headphones and finding them comfortable and effective for her workouts at the gym. We are glad they are delivering the solid sound quality and noise cancellation she deserves!
      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Very nice deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound, friendly connection and good battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best for my kid

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best product with noise cancellation awesome cushions that keep ear confortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SrikrishnaK,

      We’re so glad to hear your child is enjoying the comfort and sound of their new headphones! As our lightest wireless noise-canceling headband ever, the WH-CH720N is designed to provide hours of comfortable listening without the weight.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have been perfect. They’re lightweight which I wanted because I use them for the gym. The sound is clean and I have really no complaints with them. They charge super fast too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your excellent review, GioU!

      We are so pleased to hear that your WH-CH720N headphones have been perfect for you! It's rewarding to know that you find them lightweight for your gym use and that the sound is clean. We're also glad you noticed the benefit of the super-fast charging—it's designed to keep the music going when you need it most!

      Thank you again for choosing Sony!

      Best regards,
      Gus,
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Insane quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and very comfortable! I can say that this is the item you need if you want to avoid conversations and want to listen to your podcast at great quality one thing I can say is I take them into the sauna for 30 minutes and they don't overheat or get damaged so quality is insane

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CesarB, we're absolutely delighted to receive such a glowing 5-star review for your Sony - WHCH720N headphones! It's wonderful to know they're delivering amazing sound and the comfort you need for your podcasts, perfectly helping you stay focused when you need it. And hearing about their performance even after 30 minutes in a sauna is incredible proof of their great quality. Thank you for sharing your fantastic experience and choosing Sony! Regards, -Dominick Sony_US