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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,918 reviews
  • Rated 5 out of 5 stars

    Great set for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure what to expect when I ordered these but they’re pretty good. The battery lasts you a long time and you don’t have to constantly charge them. They’re also comfortable and the noise canceling function is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrea, Awesome! We are glad to hear that you are happy with your new WHCH720! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    worth the price i paid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent price and sound quality. The build of the headphones feels cheap and lightweight but it doesn't affect anything overall. also, the battery life is better than any other headphones I've tried.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maxb, We appreciate your feedback and we are glad that you like the overall quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter and she absolutely loves them. Clear sound and light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HectorM,

      It is truly wonderful to know that your daughter is absolutely loving her new headphones! It is great to hear that the clear sound and lightweight design are a hit. For an even better experience, she can take advantage of the Dual Noise Sensor technology and Integrated Processor V1, which take noise cancelling to the next level so she can shut the world out and immerse herself in the music. She can even adjust the ambient sound across 20 different levels using the Sony | Sound Connect app.

      We really appreciate you being part of the Sony family.

      Bes regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable headphones. I have mostly been listening to podcasts so far but they sound good and clear. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BethC,

      That is wonderful to hear! We designed the WH-CH720N to be both incredibly lightweight for long listening sessions and equipped with our Integrated Processor V1 to ensure sound, like the clear vocals in your podcasts, is delivered with high clarity.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    So good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going for the beats studios until an associate told me to try Sony & i fell inlove. The sound is clear, doesn’t hurt my head, Battery life is amazing. 10/10 recommend & the blue color is beautiful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Giselle,
      Nice! Good decision in getting our Sony WHCH720 Headphone. You will surely not regret getting this one. We're glad that you love your new Sony heaphone for its sound quality, amazing battery life and it does not hurt your head when wearing it. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony and for recommending it! - Marco Sony_US

  • Rated 5 out of 5 stars

    A lot of headphones for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife when on sale. Amazing headphones for the price, good sound quality and noise canceling, very light and comfortable. To be honest there's not a huge difference to my own Sony WH-1000MX4 higher end model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive experience with the WH-CH720N, KevinS! It's a truly pleasure to hear that you find them to be amazing for the price, and that your wife is enjoying them.

      We're especially glad to know that you're impressed with the sound quality, noise canceling, and that you find them very light and comfortable. We designed these headphones to offer a fantastic balance of premium features and value. Your honest comparison to the WH-1000XM4 is a powerful testament to the quality we've built into the WH-CH720N.

      Thanks again for choosing Sony, and we hope your wife continues to enjoy her headphones!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones, lightweight they look great and also they sound amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlejandroM,

      Thank you for choosing Sony!

      We’re honored to hear that you love your WH-CH720N headphones. It’s great to know that their lightweight design and stylish look complement the amazing sound quality, enhancing your overall experience. Your kind words inspire us to keep delivering products that blend comfort, style, and performance.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Price, Great Comfortability , Overall Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew I wanted a pair of Sony headphones as I have heard nothing but great things, after doing my research I decided on the pair as they were a great price espically with the amazing sale Best Buy was having at the time. I have been using the headphones for about 3 weeks now and they are so comfortable and noise canceling feature (main reason I bought them) is so amazing and worth buying these headphones. I would recommend these for college students as the on/off noise cancelation feature is right at your fingertips.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaA,

      You made the right choice! We're glad that you like the comfort and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Affordable Bluetooth noise canceling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well! Battery life is great and charge quickly. Fit is nice and are lightweight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is great.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product I've ever bought I think. It has good noise cancellation for the price, and it's has incredible durability and longevity. As of right now, I'm closing in on 6,400 listening hours on the app. These headphones have been through all of it with me, and I'm sad at the thought I'll have to let them go someday.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaden, thank you so much for your wonderful 5-star review! We're thrilled to hear that the Sony - WHCH720N headphones, have provided you with such great noise cancellation and durability over the years. It's amazing to hear how much they've accompanied you on your listening journey! We're sad to see them go someday too, but we're glad they've served you well. Enjoy your future adventures with them! Thanks for choosing Sony. Regards, - Dominick Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and the noise cancelling is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sara!
      Thank you so much for your feedback! We are delighted to hear that you find the WH-CH720N headphones comfortable and love the noise cancelling.

      These headphones also offer long battery life, lightweight design, and easy wireless connectivity, making them a great choice for everyday listening.

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Approved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, lightweight, good sound quality, easy to use for the most part (until you want to repair it…), and the pink is SUPER CUTE!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user155383,

      That's wonderful! We're thrilled you love the WH-CH720N headphones for their lightweight comfort, great sound, and, of course, the super cute pink color!

      If you are having trouble with the pairing process, please try resetting the headphones (hold the power and NC/Ambient buttons simultaneously for about 7 seconds).

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Great. Hard to imagine anything better than Sony!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound. Best NC options and quality. Great equalizer. Sooooo Comfortable! Easy setup with Sony App. Love the included cable and ability to connect via cable to airline audio when travelling. Now, I just wish there was a hard sided compact case that I can stash in my carry-on without worrying about damaging the headphones and cables . Guess I will find a brand X solution for now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfortable, long lasting battery and very good sound quality! Noise cancellation works so well I keep getting scared because I can’t hear my roommate coming into my room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Taylor,
      Awesome! We're delighted to hear you are enjoying the comfortable fit, long battery life, superb sound quality, and noise canceling features of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them connects To all devices with no issue. Noise cancellation works great and able to work in the yard with it as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ReeceA,

      Thank you for choosing Sony!

      We're excited to hear that your WHCH720N headphones connect seamlessly to all your devices and that the noise cancellation helps you stay focused, even while working in the yard. Your feedback encourages us to keep delivering reliable and versatile audio solutions. Thank you for sharing!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Beyond better than the other popular brands.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone is beyond better than the more popular or more expensive ones in the market like the Beats or the apple products one. For the price, this is just exceptionally great! Good buy for us and I highly recommend it. The music quality, the crisp, the listening options and the comfort are all 5-star for me. Great product, great work Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi andre17gotgame, Awesome! We are so glad to hear that you are happy with your purchase! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers were really helpful since I don’t know much about headphones. So far the audio is great and so is the noise cancellation. They’re super light and comfortable. Only con is they don’t fold so it takes up a bit of space but not much of a bother.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilyA,

      That's great! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    first pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pair of headphones (that arent airpods or a gaming headset) and theyre great! I got them specifically for the gym, but I wear them all the time at home, and when I travel. Theres even an app where you can customize the functionality and sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Vero,

      Thank you for choosing Sony!

      It brings us great joy to hear that your first pair of WHCH720N headphones has become such a versatile part of your daily routine. We intended for these to be excellent for active use, but knowing they have transitioned into your go-to choice for travel and relaxing at home is wonderful. It is also fantastic that you are taking advantage of the Sony | Sound Connect app to tailor the audio profile to your unique taste; that personal touch really makes the listening experience your own.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great sound and crazy comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have excellent sound quality with deep bass and clear highs. Super comfortable for long use, and the noise cancellation works really well. Definitely worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lucky!
      We are immensely pleased to hear that you're enjoying your new WH-CH720N headphones! It's fantastic to know that they are comfortable for long use and that you appreciate the sound quality and noise cancellation.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Decent priced quality headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for a trip to hawaii, great sound quality, battery lasts for hours, cancels noise, good price point. Very durable and blue color looks better than I thought it would in person.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EmilyE,
      That's awesome! This brings us joy knowing that you are pleased with the sound quality, noise canceling capability, battery life and overall quality of our Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Marco Sony_US