Customer Ratings & Reviews

Hi TimothyS,

We are really happy to hear that you find the Sony WHCH720N easy to pair and that the stereo sound quality is amazing! It’s wonderful to know the headphones are comfortable and well-padded, making them perfect for extended use. Your feedback highlights the balance of convenience, excellent audio performance, and comfort that we strive to deliver. Thank you for making Sony part of your daily listening.

Best regards,
Dominick

Hi Raul,

It's a true pleasure to hear that you are enjoying the comfort and amazing quality of your WH-CH720N headphones!

We are glad you are experiencing the benefits of our Integrated Processor V1, which helps produce a high-quality, well-balanced sound profile. It is also great to know you can enjoy that "perfect" sound for hours on end thanks to the lightweight, ergonomic design specifically engineered for long-term comfort.

Thank you for choosing Sony.

Regards,
Dominick

Hi LejlaC!
We are really happy to hear that you're enjoying your WH-CH720N headphones so much. It's truly rewarding to know that the features, like the super long battery life and excellent noise cancellation are making such a difference for you.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for sharing your review, Davio!

We are so pleased to hear that you are enjoying the terrific sound quality and the very good battery life of your WH-CH720N headphones!

We also appreciate your constructive feedback regarding the setup instructions. We understand that clearer guidance can significantly improve the initial experience, and we will definitely pass along your suggestion for better instructions to our development team.

Thank you again for choosing Sony and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Hi Kris,

We’re so glad to hear you’re enjoying your new headphones! It’s great to know that the sound quality, comfort, and value make them the perfect choice for your daily listening.

Thanks for choosing Sony.

Best regards,

Eliab

Hi JohnmichaelS,

That's excellent feedback! We're happy to hear that you appreciate the lighter design of the WH-CH720N while still finding the sound quality to be on par with your previous Sony pair. We strive to provide a comfortable listening experience without compromising on audio fidelity.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DSQUARED55,
Thanks so much for reaching out and sharing your experience with the WH-CH720N headphones! It's awesome to hear how much you're enjoying the sound quality, especially the detailed bass, midrange and highs.

It sounds like you're a big fan of great sound, and we totally understand your interest in the WH-1000XM4. They'll give you those convenient capacitive touch controls and the foldable design you're looking for, making them super easy to pack and carry.
You'll also get our top-tier noise cancellation, which we're confident you'll be impressed with.

Hope this helps you with your decision.
We really appreciate you thinking of Sony for your purchase!
Best regards,
Estefany

Thank you for the review, AnibalM!

We are so glad to hear that you are loving your WH-CH720N headphones. It is great to know that the sound quality is hitting the mark and that the long battery life is keeping up with your needs. We designed these for comfort and longevity, so we are happy they are working out well for you.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi DavidF, Thanks for the wonderful review. We're glad you like your new headphones. We appreciate the feedback regarding the bass sound. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig

Hi SaraR!
It is fantastic to know that you are loving the fit and the sound of your WH-CH720N headphones. We're glad the fabric and noise cancelling are making a difference for you!

Thanks for choosing Sony!
Best regards,
Estefany

Hi DavidB, thanks for leaving us a review! It brings us great joy to hear that you find your new WH-CH720N headphones so comfortable and that you’re loving the sound quality.

Thank you for choosing Sony!
Best regards,
Estefany

Hi RAULR!
We are thrilled to hear that you’re finding the WH-CH720N to be such a fantastic deal, especially with that neutral sound profile and solid noise cancelling. It’s awesome to know the equalizer in the app is helping you dial in the sound exactly how you like it!

Thanks for selecting Sony headphones!
Warm regards,
Estefany

Hi DeborahW, Glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig

Hi AshtonG,

We are really happy to hear that you are enjoying the excellent sound quality and impressive battery life of your new headphones! To provide that premium audio experience, this model features our Integrated Processor V1, which helps eliminate distortion for a clear and authentic listening session. Additionally, you can enjoy your favorite playlists for longer with up to 35 hours of battery life, plus a quick charge feature that gives you up to 60 minutes of playback from just a 3-minute charge.

Thank you for making Sony part of your listening experience.

Regards,
Dominick

Hi ChrisP,

It’s great to hear that you’re enjoying the lightweight design and audio quality of the WH-CH720N! We designed these to provide long-lasting comfort without compromising on the high-quality sound Sony is known for.

Thanks for choosing Sony.

Best regards,

Eliab

Hi, NataliaV,

Thanks for the review and the 5-stars rating! We are delighted to hear that our headphones have made a great impression on you! Designed to be Sony’s lightest wireless noise-cancelling headphones yet. Featuring a slimmer, lightweight headband, these headphones have been re-structured to create more space and comfort for the ears. Making them the ideal headphones to work from home or listen to some tunes! Do not forget to download the Sony Sound Connect app to enhance the experience!

Thank you for choosing Sony, have a good day!
-DiegoV

Hi MisterGuy,

It’s rewarding to hear that you are finding the WH-CH720N to be a worthwhile purchase, especially when paired with the Sony | Headphones Connect app to get that tailored sound. You are spot on—when using the wired connection with certain sources, the audio profile can vary based on the output of that device, whereas the app allows our integrated processor to really shine.

Also, thank you for the musical recommendation! We love hearing about the diverse artists our community enjoys through Sony hardware.

Thank you for making Sony part of your rock-and-roll journey!

Regards,
Dominick

Hi DianaO,

We are truly heartened to learn that you are loving the sound and quality of your Sony WH-CH720N headphones!

We are thrilled that you find them very comfortable to wear, even after continued use since purchase. We strive to offer a great listening experience combined with superior comfort.

Thank you for trusting Sony!

Regards,
Dominick

Hi Vanessa,
Perfect! We are very glad that you are enjoying the superb sound, noise canceling features, comfortable fit, and long battery life of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris