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Customer Ratings & Reviews

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Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2819 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 2,819 reviews
  • Rated 5 out of 5 stars

    A bargain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and great price, the sound is very good and they fit well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ManfredP, Perfect! We're very pleased to hear that you like the great sound and excellent fit of your Sony WHCH720N. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    night quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves these. She tells me they are super quiet and sound great when she plays her music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pickit!
      We are very glad to hear that your wife is having such a great time with her WH-CH720N headphones! It’s awesome to know that the sound quality and the quietness are making her music sessions even better.

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany Sony_US

  • Rated 3 out of 5 stars

    Good enough

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately these headphones don't deliver on the feature promises. While a wired connection does indeed work with these headphones, I believe there is a DSP in the Bluetooth connection which improves the sound significantly. In wired mode, the headphones don't sound all that good. There is also the issue of wired mode not working while the headphones are powered on. Wired mode only seems to work when the headphones are powered off. All I get is a static noise while they are turned on. After updating the firmware and software and using the Sony app I found there is still no change, so basically wired mode doesn't work with the noise cancelling. The headphones are also not all that comfortable over a long period, but still average overall. With all that being said I still find the noise cancelling effective and the sound good enough over Bluetooth so I kept the headphones. I wish the headphones delivered on their promise or were at least up front about the limitations related to wired mode. Otherwise the headphones are pretty good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good for blocking any noise

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. It has cancel out a lot of noise so i can only hear my music in peace. The loudness is great and so is the basebost. Would recommend getting these if you like loud music and no noise from other people around you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there!
      Thanks for taking the time to share your awesome review of the WH-CH720N headphones!
      We are really happy to hear that the noise-canceling is working so well for you, allowing you to enjoy your music in peace. It's fantastic to know you appreciate the great loudness and the bass boost too.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Basic but good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with the product, the sound meets my needs. The instructions were lacking. For instance having to hold the on button for 10 seconds. Fortunately YouTube had a fee videos.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiniS,

      We are immensely pleased to hear that you are very satisfied with the sound quality of your new headphones! It is great to know that the audio performance is a perfect fit for your listening style. We appreciate your feedback regarding the initial setup process; while we aim for a seamless start, we are glad you found the resources you needed to get connected. These headphones are designed to provide a premium experience with the Integrated Processor V1 and a lightweight, comfortable design that is perfect for all-day wear.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life better than expected. Great for wearing while doing yard work. Don’t have to turn up to overcome noise from lawnmower. Blocks out engine noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,
      Awesome! We're glad to hear your new headphones suits your needs and expectations. Nice to know you are enjoyable the noise canceling features, long battery life and comfortable fit of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. Sounds amazing with the option of adaptive listening. The build is strong and durable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Nas0509!

      We are delighted to hear that you find the WH-CH720N to be a very good pair of headphones. It’s wonderful to know you’re enjoying the amazing sound quality and the adaptive listening feature. We designed these headphones to be both durable and to deliver a smart, high-quality audio experience, so it's rewarding to hear that we've succeeded.

      Thank you so much for choosing Sony! We hope you continue to enjoy your listening sessions.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony - WHCH720N Wireless Noise Canceling Headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony headphones is a great bargin for only $100! The noise cancelation is great and the sound quality is incredible! I love how light the headphones are and the color black looks great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisR,

      It is truly wonderful to know that you are enjoying the incredible sound quality and the lightweight design of your new headphones! We are thrilled that the Integrated Processor V1 is taking your noise canceling to the next level, allowing you to stay fully immersed in your music. Thank you for making Sony part of your listening experience.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best budget Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BATTERY LAST A WHOLE 7 DAYS! Great sound quality especially for the price the noise cancellation is okay not to much transparency mode is great took. Overall it’s a solid headphones for gifts or casual.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ANNALYH,
      Thanks for the great feedback! We are really happy to hear that the battery life and sound quality are working out so well for you, especially at such a great value.

      The WH-CH720N features an impressive battery life of up to 35 hours with noise canceling on, or even longer with it off, making it perfect for long-term use.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying and impressed with a friend's pair of another brand, expensive, noise cancelling headphones, I wanted to find a more affordable option for my recent trip abroad. Saw these and bought them on the way to the airport :) Easy enough to setup which I did on the bus ride. Even installed their app and adjusted the equalizer. Bottom line is the noise cancellation was very effective! Sound quality was good too. Probably would not have bought them for sound quality though as I think you can do just as good for less. But with the noise cancellation these are winners.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hillrider,

      You made the right choice with the Sony WHCH720N! We're glad that you like the noise canceling function and sound quality of the headphones. It's also great that you had an easy time setting it up. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent sound and comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift that has been appreciated. Lite and works great. Could be a bit better for storing in a bag, but otherwise excellent sound and comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PastorScott!
      Thanks for the review! We are excited to hear that the WH-CH720N has been such an appreciated gift.
      We appreciate the feedback regarding how they store in a bag, but we're glad to know the comfort and sound are hitting the mark for you.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are super comfortable and lightweight. The sound is amazing . Highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anama79,
      Thank you so much for an amazing review and recommendation! We're delighted to hear your enjoyable experience with the superb sound quality, comfortable fit and lightweight of your WHCH720N headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money i paid for. The sound is great and the fit is very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Boss71,

      Thank you for choosing Sony!

      We're excited to hear that your WHCH720N headphones are delivering great sound and a comfortable fit. Knowing that you feel the value of your purchase is very rewarding for us. We appreciate your support and hope these headphones continue to enhance your listening experience.

      Best regards,
      -Fred sony-global

  • Rated 4 out of 5 stars

    solid headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! Not the best sound quality ever, but very good sound adjustable via the app, and great sound quality for the price. Also gets better as they break in. Bluetooth connects well. Super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi listener1,
      That is awesome! Great quality, good price! We're happy that you're satisfied with the sound quality, how stable the Bluetooth connection is and how comfortable it is to wear. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great for the money... Not for Bassheads

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price (particularly closer to $100 than $150), these are pretty hard to beat. Pros: - With some EQ tuning in the Sony phone app can provide some very good sound and clarity. Excited EQ preset is a good one - Enough bass for most songs paired with clarity for most musical genres as long as you're not looking for thundering bass - VERY comfortable as they are shockingly light and have just the right padding in all the right places... they feel much lighter than they look - These look nice and look more expensive than they are - I don't need ANC but this does an ok job if you turn it on. It doesn't produce noise cancellation miracles like the high end Sony's, Bose, or Apple headphones. Cons: - If you want that really deep bass, think the bass drop in the "Immortals" song by Fall Out Boy, you will NOT feel it with these headphones no matter what you do. The XB910n headphones will work for that. - When you turn on the headphones takes a noticeably long amount of time to connect to your device (compared to older Sony WCHC700N headphones I had) - Had a couple of times the connection dropped already. Reconnects in under 5 seconds but no rhyme or reason to it - So light they almost seem like toys... you will love it while wearing it but it is surprising to pick these up - Doesn't fold up small... folds flat and you'll need to buy a case if packing them up to keep them safe. Overall: - Solid buy if you're on a budget. Definitely try these out for fit at your local store... That sold me on these over the XB910Ns that were not as comfortable on my ears. - Covers all the music you'll likely listen to and looks/sounds good doing it - Very comfortable and no fatigue after hours of wear!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joseph, Thanks for the 5-star rating! We're glad that you are happy with your headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Hands down Best we've owned.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of several we have purchased. My kids and I each have a pair. I do construction work in mine and they've saved my head countless times, as well as providing excellent noise protection. My kids put a solid 80 hours a week use, for years on these. The only weak point is the swivel, but it took 2 years for that to fail. So I'd say these are a solid choice. 100% our go to headphones. I have a set of Bose, as a comparison, these may not have the sound clarity, but they fit better and stay on better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiniH

      Thanks for sharing how our WH-CH720N headphones have become an indispensable part of your family's daily lives, from construction work to years of heavy use by your kids.

      We're delighted they've provided excellent noise protection and proven to be such a solid, reliable choice, consistently outperforming others in fit and stability. It's fantastic to hear they are 100% your go-to headphones, even with the swivel being a minor weak point after two years of incredible service.

      We truly appreciate your trust in Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my sons and they love the noise cancellation! I don’t cuz now they can’t hear me when I talk to them LOL! Great product and bought 2 at the sale so even better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello McKinneymom,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your sons love the noise cancellation on the WHCH720N headphones—even if it means they’re a bit harder to get a hold of now! It’s fantastic that you took advantage of the sale to get two and are enjoying the great value.

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Good bang for your buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, blocks about %96 of outside sound. Battery works pretty decent for moderate use. Stays connected when device is the other room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarshallU,
      That's great! We're glad that you are pleased with the noise canceling ability, battery life and connectivity range of our Sony WHCH720N. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the wonderful review and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great I’ve had a lot of sound cancelling headphones but these ones are great you wouldn’t need anything more than this so it’s perfect for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZacharyF,

      It is fantastic to know that you are finding these headphones to be such a great value, especially compared to other noise-canceling models you have owned.

      We designed the WH-CH720N to bring our premium Dual Noise Sensor technology and Integrated Processor V1 to a more accessible price point, so it is wonderful to hear that you feel you have everything you need in this one package. Achieving that perfect balance of high-end silence and excellent audio quality is exactly what we aimed for, and we are glad that they are the right fit for your lifestyle.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great Purchase for Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones! Quality of sound is on point and cool color!

    I would recommend this to a friend