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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,918 reviews
  • Rated 5 out of 5 stars

    owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the clarity and the fit on my grandsons heads.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EllenJ,

      Thank you for choosing Sony!

      We’re excited to hear that the WHCH720N headphones offer great clarity and a comfortable fit for your grandsons. It’s wonderful to know they’re enjoying the experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Very Nice !!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really am loving my new headphones. I knew I made the right choice for my first headphones. You do have to install an app to use the headphone. so far, no problems at all with the app. Battery life is excellent. Sound quality is great. The noise cancelling feature is awesome. There is no case for the headphones, so I just recommend keeping the box it came in for storage. Like any other device, I am very careful with my headphones. At first, it does feel a bit fragile. This is a great budget headphone. I definitely recommend this for college students.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Richard,
      Good decision! We are truly delighted that you like the sound quality and noise canceling feature of your new Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your recommendation and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Affordable and Amazing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for college and they work absolutely wonderful! Noise cancelling works amazing but ambient noise is without a doubt my fav! Would recommend as an affordable option!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, CameronS!

      We are absolutely thrilled to hear that the WH-CH720N is working out so well for your college studies. It’s wonderful to know that the noise cancelling is helping you stay focused, and we’re especially glad you’re enjoying the Ambient Sound mode for when you need to stay aware of your surroundings on campus.

      Thank you for choosing Sony and for your great recommendation!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    A Satisfying Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very nice headphones, I just have some personal grievances that prevent a 5 star rating from me, would give a 4.5 if I could. I like that there is both a noise canceling and ambient sound modes. The mic quality is very good and use it often for work calls and meetings. The cups are a bit shallow so I have to adjust them from time to time, other than that I find them comfortable to wear for long hours (for work and gaming). I personally didn't like the fact that I had to download an app to use the headphones but do understand the function of the app and how its used to better the experience of the user.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoolerDad,
      Thank you for your time writing this review. It's wonderful to hear that you are enjoying the noise cancellation, ambient sound mode, mic quality, and comfortable fit of your WHCH720N headphones. We appreciate your feedback with regard the earcups and app. Sony values customers opinion as we always strive to deliver the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Reasonable price for nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great! I bought this for my husband for his birthday and he loves the long battery life and how he can set it to automatically adjust to the environment around us. Perfect for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ekd2023,

      Thank you for choosing Sony!

      We're truly heartened to learn that your husband is enjoying the WH-CH720N headphones. It's wonderful to hear that the sound quality, extended battery life, and adaptive environment features are enhancing his experience. We're pleased that the headphones have surpassed his expectations.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had recently purchased a new oven and gotten $100 credit for my purchase. Once it hit my email, I decided to look around for what I could get when low and behold, I'd seen these headphones. My previous pair had broken and since I was on the market for a new pair of specifically noise cancelling headphones, I made the purchase. They're now my new favorite! They're perfect for car rides when I don't want to hear all the traffic noises, and the sound quality is great. I use them all the time! 10/10 highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliG!
      We are thrilled to hear how much you love your WH-CH720N headphones and that they've become your go-to for those noisy car rides!

      They're super popular for their easy to use noise cancelling, lightweight design and impressive sound that makes music and podcasts sound clear and rich. It's awesome knowing they've made your daily routine that much better!

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these headphones for a long time but just never bought my own pair. They are an amazing budget option from Sony and I recommend them to everyone who asks about them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonathanC, Thank you for the positive review! We're thrilled to hear you love your new Sony WHCH720N headphones. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, fits good, light weight. I’d say the price point is correct.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StanleyM, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Good headphones for the price. Would recommed. -Cons: Noise cancelling sucks -Sound a bit muddy -Pros: Pairing works great -Battery lasts a long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, smooth sounds, noise cancellation, battery last long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YokoM,

      We are honored to hear that you find the WH-CH720N headphones work great! We are thrilled that you are enjoying the smooth sound, the effective noise cancellation, and the long-lasting battery life. We designed this model to deliver premium features and reliability, and we appreciate you recognizing its strong performance!

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    We love this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is so excited for this gift. He wears them while he walks on a daily basis. He can not wait to use them the next time he flies. The sound quality is great and the noise cancellation feature is so complete. He can not hear me talking when he has these headphones on his head. He loves that part.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing such a wonderful review, WalterinNOLA!

      We are so happy to hear that your husband is loving his gift! It’s great to know the WH-CH720N headphones have become a part of his daily routine. While we're thrilled that the Noise Canceling is working so well for his walks, we are even more excited for him to experience them on his next flight—they really do make travel much more relaxing.

      Thank you for choosing Sony for such a special gift!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great Headphones & Mic for Video Meetings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 weeks into using these headphones and so far so good. The audio quality is great and the microphone good! I use them almost exclusive for work (Zoom/Teams) meetings and plugged into my MacBook. Have tried them on battery long enough to provide a review.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonathanSF,

      We are thrilled that your WH-CH720N headphones are performing well for your work meetings! By using our Integrated Processor V1 and dual microphones, we designed these to provide the clear audio and reliable microphone quality needed for professional calls.

      Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Rated 4 out of 5 stars

    Great Budget Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This exceeded my expectations. While it lacks Hi-Res audio and touch controls, it effectively fulfills its purpose. You gain extra features with the app as you move to higher models. The sound quality is mediocre, but phone calls were clear. I recently used these at the airport with no problems. The noise control worked well and even alleviated my ear pain during flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Imani,

      We are really happy to hear that your headphones were a reliable companion during your recent travels! It is great to know that the Dual Noise Sensor technology and Integrated Processor V1 effectively shut the world out during your flight, and we are glad the Sony | Sound Connect app has allowed you to customize your ambient sound levels to your liking.

      Thank you for making Sony part of your listening experience.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great value, low price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality of sound, lightweight and good connectivity..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IanG,

      We are pleased to learn you gave the Sony WH-CH720N headphones a five-star rating!

      It's wonderful to hear that you are enjoying the great quality of sound, lightweight design, and good connectivity. We strive to make our headphones highly functional and comfortable, and your positive comments confirm this.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    A Music Lover's Dream

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony WHCH720N headphones are an absolute game-changer! These headphones pack a serious punch with their bass response. They've got a powerful driver that delivers deep, resonant lows. Every beat? Crisp, clear, and immersive. It's like having a subwoofer in your ears! Perfect for your music marathons and they block out any annoying noise. Plus, they're gym-buddy material that I use on a daily! They are so comfy for everyday wear. You're gonna love 'em! And for the price? Unbeatable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiegoP, Awesome! We're glad that you are enjoying your new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We appreciate the recommendation and thanks for choosing Sony! -Erin Sony_US

  • Rated 5 out of 5 stars

    Great sound, Great design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are my go to for everything. Working out, playing games, passing time at work, even sleeping. These headphones are able to have great sound while also not breaking at the slightest pressure of simply laying your head down or accidentally dropping them. As for the sound, whether you’re in a plane or on a drive or simply in the quiet of your own home, these headphones are able to fully envelope you into whatever you’re listening to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JEHOSHUAR,

      We are thrilled to hear that the WH-CH720N has become your go-to pair for everything from working out to traveling! It is great to know that you are enjoying the immersive sound quality and the durable design. We truly appreciate you sharing your experience with us. Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great sound for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for decent price. Very light weight and feels comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Good value. Lightweight. Battery life is fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephF, Fantastic! We're truly delighted to hear that you're well-pleased with the amazing sound quality, lightweight design, and long-lasting battery life of your WHCH720N. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones and cute color! The audio leaks a little but I don’t care because the noise canceling is amazing. And battery life is crazy good, didn’t need to charge mine for a whole week

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the headphones were amazing! the sound quality awesome. they were very comfortable on my ears. the only downside is that they dont come with a storage pouch and arent able to fold them to be put away when not in use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ernesto, We're glad that you like the sound quality and comfort.  Sony values the opinions of customers and is always striving to provide the best experience possible.  Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US