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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2820 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,820 reviews
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality with great battery life and noise canceling ability!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tttt4986, Awesome! We're delighted to hear that you like the excellent quality, great battery life, and top notch noise canceling of your Sony WHCH720N. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its comfortable, does really good with cancelling noise. Its the best headphone I had so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MrsLynn,
      Awesome! Thanks for the wonderful review. We're happy that you are pleased with the comfortability and noise canceling feature of your new Sony WHCH720N Wireless Noise Canceling Headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent . Clear sound, ergonomics, forget I have them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatriciatL,
      Thank you so much for such a great review! We really appreciate that you like the clear sound, ergonomics, and comfortable fit of your WHCH720N headphones. Sony's commitment to customers satisfaction is our top priority. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Love them !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality for price. Easy to connect long battery life feels very comfortable around my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GriselM, Great! We're glad that you like the battery life and quality of your headphones. We also appreciate that you like the comfortable feel. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Noise canceling and blue tooth are perfect.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Priced right, easy to set up, great quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, RonaldG!

      We are so pleased to hear that you are enjoying your WH-CH720N headphones. It's truly rewarding to know that you find them to be a great value and that the setup was easy. We designed these headphones to provide a high-quality, seamless experience right out of the box, and it's great to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great used on plane ride. Used for a 2.5 hr flight and still had plenty of battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones the sound quality is amazing and the battery last a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnthonyG, We are glad that you like the sound quality and battery life of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Sony 720 Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price, I do get some fatigue from it unlike the older model that I had. That is the only downside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them for when I do any tedious task like cleaning the kitchen, ect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZekeJ,

      We are really happy to hear that your headphones have become your go-to companion for tackling those tedious tasks. It’s wonderful to know that we can help make cleaning the kitchen a bit more enjoyable with your favorite sounds!

      Thank you for choosing Sony to power your productivity.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Lovely color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my niece and she loves it! The color looks better in person

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christmaspresent,

      We are truly heartened to learn that your niece is loving her new WH-CH720N headphones! There is something special about finding a gift that truly resonates, and we are so glad these hit the mark for her.

      While we strive to capture our finishes accurately in photos, we agree that the depth and texture of the colors really shine when you see them in person. Beyond the aesthetics, she’s also getting a high-quality listening experience with our Integrated Processor V1, which provides incredible noise canceling and crystal-clear sound—perfect for a comfortable, immersive experience she can enjoy all day long.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    They are light!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're incredibly light! And sound really well I am very rusprised with their quality. SONY does not dissapoint when it comes to sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, noserrvice!

      We’re so glad you’re surprised by the quality! We designed the WH-CH720N to be our lightest overhead noise-canceling headphones yet, so you can enjoy that signature Sony sound without even feeling them on your head.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Go for it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option! I’m enjoying my headphones. The sound is great for the price that I paid

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ok good value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good enough. works all right. okay. fine. passable. you get what you pay for. better than others at that price. good value etc. Haven't owned them long No complaints

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidS,

      We are really happy to hear that your new WH-CH720N headphones are proving to be a great value for you. We appreciate you highlighting that they stand out among others in their class, and we are glad to know you are off to a smooth start with no complaints.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Cancelling is amazing and works well, comfortable and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Water,
      Perfect! It always makes our day to hear customers like you enjoy our product. Nice to know you are having a great time with the amazing noise cancellation, comfortable fit and ease of use of your WHCH720N headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Beyond amazing and piercing friendly!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these initially because i needed some over the ear headphones for the gym. ive never had noise canceling headphones before so i didnt care for that aspect much at the time, but now, even in my house, i dont want to take them off. I absolutely understand the hype now. Besides the great noise canceling quality, the sound quality is amazing. One of my favorite things of this headset, is that it puts no pressure on any of my hard cartilage piercings and even with stretched ear lobes, they fit perfectly in the headphones- which was a must in terms of headphone shopping. These headphones dont squeeze and they are very light weight. I am absolutley obsessed with these!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hannah, Thank you for your detailed and enthusiastic review of the Sony WH-CH720N! Your personal journey from skepticism about noise cancellation to becoming a fan, along with your insights on comfort for those with piercings and stretched lobes, is incredibly valuable. Your passion for these headphones really shines through, making it a compelling recommendation for anyone in the market for comfortable, high-quality headphones. Thanks for sharing your experience! -Carl Sony_US

  • Rated 5 out of 5 stars

    Wonderful Gift!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for my sister and she loves it! The color is beautiful and the quality is amazing. 10/10 would recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Kibo0611!

      We are absolutely thrilled to hear that your sister is loving her new WH-CH720N headphones! It’s wonderful to know that both the color and the sound quality exceeded your expectations. There is nothing quite like giving a gift that earns a 10/10 recommendation!

      Thank you for making Sony a part of such a special gift. We hope she continues to enjoy them for a long time to come!

      Best regards,

      Gus, Sony North America Customer Support Sony_US

  • Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality and comfort is great! My daughter really likes these for personal and school.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GMPBMP,

      Amazing! We're thrilled that your daughter is enjoying the sound quality and comfort of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Very good for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great and ANC is really good for this price point. My biggest gripe is that they don't fold..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Satisfied,
      Thank you for your time writing this review! We're glad to hear you like the great sound, noise canceling features and reasonable price of your WHCH720N headphones. We've taken note of your feedback with regard the design of the headphones. If you are looking for Sony wireless headphones with foldable design, you may want to check our WH1000XM4 and WHXB910N. Thanks again for purchasing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony wireless headphones with noise cancellation was a perfect Christmas gift and the person who received them was very pleased

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorA,

      We are so happy to hear that the WH-CH720N headphones made for a perfect Christmas gift! It is wonderful to know that the recipient is pleased with the noise cancellation and the overall experience.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Corporate gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my each of my team members for use during travel. They love the noise cancelling and quality of audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, John!

      What an amazing gift for your team! We are so pleased to hear that they are loving the audio quality and noise cancellation on their WH-CH720N headphones. It’s great to know these are helping make their travel much more enjoyable.

      Thank you for choosing Sony for your team!

      Best regards,

      Gus, Sony Social Media Team sony-global