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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,918 reviews
  • Rated 5 out of 5 stars

    Very good for blocking any noise

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. It has cancel out a lot of noise so i can only hear my music in peace. The loudness is great and so is the basebost. Would recommend getting these if you like loud music and no noise from other people around you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there!
      Thanks for taking the time to share your awesome review of the WH-CH720N headphones!
      We are really happy to hear that the noise-canceling is working so well for you, allowing you to enjoy your music in peace. It's fantastic to know you appreciate the great loudness and the bass boost too.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and comfort quality. The battery lasts and it was affordable compared to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Regina, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Completely satisfied

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I've always been a Sony headphones fan, so take my review with a grain of salt. The sound on these headphones is phenomenal and the battery life is as advertised. I have no complaints about these headphones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleasently Suprised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great casual use headphones! Clear audio, crazy battery life & the companion adds a lot of features. The noise cancelling could be better, don't expect this feature to be perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DamonG, thank you for taking the time to share your thoughts on the WH-CH720N headphones! It brings us great joy to hear that you appreciate the clear audio and impressive battery life. We're also glad you find the companion app helpful in enhancing your listening experience.

      We understand your feedback regarding the noise cancelling feature. We continually strive to improve our products based on valuable insights like yours. We recommend ensuring that the headphones fit snugly over your ears for optimal performance. Additionally, using the ambient sound control feature on the Sony | Sound Connect app, can help tailor your experience to your surroundings.

      Thank you for choosing Sony and for your feedback!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these primarily for their noise-cancelling feature. That worked great, and by itself warrants a five-star rating. The overall rating goes down a notch due to comfort. On the red-eye from San Diego to JFK these lost their fifth star somewhere over the Great Plains, or maybe even the Rockies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MartinW,

      Thank you for choosing Sony!

      We're elated to hear that the noise-cancelling feature of your WHCH720N headphones has made such a positive impact, especially during your travels. We also appreciate your honest feedback about comfort on long flights, as it helps us understand how we can continue improving the user experience. Your insights are invaluable, and we hope the excellent noise cancellation continues to enhance your journeys.

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    HEADPHONES THAT WORK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancelling works great fits comfortably hides noises at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WORKOUTNOW,

      Thanks so much for the feedback!

      We're thrilled to hear you're enjoying your WH-CH720N headphones. It's great to know that the noise canceling works so well for you, especially when you need to focus at the gym. We designed them to be comfortable for long listening sessions, so we're glad they're a good fit for your workouts.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    A blessing in disguise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my 8 year old granddaughter. At first, I was hesitant to purchase them as I thought this was more appropriate for a much older child or adult, however I am so glad I did. As it turns out, her parents are going through a separation which has been and will continue to be heartbreaking for her and her 5 year old brother. She puts these headphones on at night, in bed, so she can listen to classical, soothing music ( think Yo Ma Ma) in order to relax and fall asleep. This purchase was so much more than just another Xmas gift. It was a healthy coping strategy for a precious child whose whole world is being turned upside down. I am most grateful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this touching story, Nana06.

      We are deeply moved to hear that the WH-CH720N headphones are providing your granddaughter with a sense of comfort and peace during such a difficult time. Knowing that our technology can offer a helpful coping strategy for her is incredibly meaningful to us.

      We are so grateful you chose Sony to help support her. Our best wishes to you and your family.

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Head sets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, comfortable, amazing sound, can be worn for several hours at a time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardN, We are happy to know that you like the sound quality of your Sony headphones and you are comfortable wearing them. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    noise cancelling things

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the noise cancelling, needs to know how to configure the app correctly and to your liking though

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tMak,

      We are thrilled you're loving the noise cancelling on your new blue WH-CH720N! To master the settings, we recommend using the Sony | Sound Connect app to customize your Equalizer (EQ) and fine-tune the Ambient Sound Control to your exact liking.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! So comfy and the noise canceling great! Battery quality is really good too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KerryW,

      Thanks for sharing your positive experience with the WH-CH720N headphones! We're thrilled to hear you love their comfortable design, the top-tier noise cancellation technology and long-lasting battery life.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Rated 5 out of 5 stars

    Just as good as beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great quality audio for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BasedGodPanda,

      Thank you for choosing Sony!

      It makes us really happy to hear that the WHCH720N offers exceptional comfort along with great quality audio at an excellent value. We appreciate you taking the time to share your positive experience with us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great for travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for a vacation with a decently long flight, and they were great. The battery life is a lot better than expected and the noise cancelling is great for use on a plane. I would definitely recommend them for this type of casual use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable & great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are lightweight very comfortable and very good sound, very satisfied with purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yvonne, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves the comfort and so quality that these headphones provide.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonathan,

      We're absolutely thrilled to know that your son loves the WH-CH720N headphones and finds them so comfortable. We're proud to create products that deliver great sound while being comfortable enough for hours of listening. We hope he continues to enjoy them for a long time!

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Super lightweight and great noise cancellation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can wear these for hours without any discomfort. By far they are the most confotable pair of headphones I've used. The noise cancellation works well to remove background humming. The sound profiles and equalizer settings on the app are great. They don't seem to be supported when connected to a laptop though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric, Awesome! We are glad to hear that you are happy with the comfort and noise cancelling feature of your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Very good for the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially I was not sure of these headphones, but they are wonderful. Had a few connection quirks but nothing crazy. I love them. Great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lwoodr000,

      We’re happy to hear that you love your headphones and are enjoying the great sound! If you experience any further connection quirks, please ensure your firmware is updated via the Sony | Headphones Connect app to maintain a stable Bluetooth connection.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very confortable. Very good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaM, we're glad you like the sound quality, comfort and battery life of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing quality headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these freaking heapdhones! The noise cancelling feature is amazing. Like yes you can still hear loud stuff but for someone like me with sensory overload from time to time, this helps tremendously and i love the general audio quality when im actually listening to something. Super comfortable as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BarkenMarie, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves these headphones. She always has them on her head. Says they are so super comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelissaP,

      We are so happy to hear that your daughter is loving her new headphones! Comfort is a top priority for us, and we're glad they’ve become her go-to pair.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for the price. And very comfortable,battery last long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Decorazonchi,
      Awesome! Glad to hear you are enjoying the superb sound, comfortable fit, and long battery life of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris Sony_US