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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,918 reviews
  • Rated 4 out of 5 stars

    NICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geat sound and very comfortable. Only thing keeping me from giving a 5 star is that it's not very compact for traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KMLV, Awesome! We're pleased to hear you like the great sound quality and comfortable fit of your Sony WHCH720N. We appreciate your feedback that the headphones is not too compact, but it features a slimmer and lightweight headband for portability.
      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Love these Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. Purchased them last minute for a flight, and they were incredible at blocking out the airplane noise that occurs during takeoff and landing. The sound quality is perfection and they are so much more comfortable than my husband’s more expensive headset. I will always reach for these. Love love love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for music and the plane

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, remember speakers need 20 hours to be broken in. Once these headphones hit that mark, the sound increased noticeable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 3dit0ff!
      Thanks for the awesome feedback! We are thrilled to hear that your WH-CH720N headphones are sounding even better after some use.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and good sound quality. Filters out a lot of outside noise so it’s very nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent headphones; they feel very well-made and are very ergonomic. I use them for the gym and other sports activities. The sound quality is good, and the noise cancellation works well. They offer great value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisC!
      We are pleased to learn that your WH-CH720N headphones are a great fit for your gym sessions and sports activities! It is wonderful to know that the build quality and comfort are working out so well for you.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to use this headset with noise cancellation, awesome sound and great feeling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Srinu,

      Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Quality and Comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great alternative to Ear Pods. Love the quality and compfort!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MICHAELO,

      Thank you for choosing Sony!

      We're really happy to hear that you love the quality and comfort of your WH-CH720N headphones! It's great to know they are a fantastic alternative for you. Thank you for sharing your positive feedback.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones and definitely worth the price, comfortable on my ears and the sound is amazing when it comes through.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeonaC,
      Thank you so much for your wonderful feedback on the WH-CH720N headphones. We're thrilled to hear that you find them comfortable and that you appreciate the amazing sound quality.

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, amazing sound, good for everyday use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kdb23,

      Thank you for choosing Sony!

      It's truly wonderful to hear that the WHCH720N headphones are lightweight, providing comfort for your everyday use, and that their sound quality is amazing. Your positive feedback about these features inspires us to keep designing products that enhance your daily listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Great Cheap Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough volume, not as loud as AirPods, but still loud enough. Noise cancellation is good, but is not the best. Sound quality is very good! Size is good and does not feel heavy. They are very comfortable and I could wear them for hours. Battery life is excellent and lasts for a long time before needing to charge again. Also is very quick and easy to connect. Overall they are good headphones for their price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricR,

      We are delighted to hear that you find the WHCH720N so comfortable and easy to use! It is great to know that the sound quality and battery life are meeting your needs and providing a good overall experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Buy the headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Sound is great! The fit is comfortable! Love the color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why make finding the on-off switch so difficult?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Comfortable. Impossible to find appropriate control with bright light.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenR, we are thrilled to hear your feedback about the WH-CH720N headphones. It's wonderful to know that you appreciate their great sound quality and comfortable design. We understand that finding the right controls can be challenging in bright lighting and we truly value your insight.

      The WH-CH720N features advanced noise cancellation, allowing you to enjoy your music without distractions and offers long battery life for uninterrupted listening.

      Thanks for considering Sony products and for sharing your thoughts with us!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    I'm happy for listening and talking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for protect my ears in a very noisy server room . It's very good even sound quality for both music and phone call is very good. Very good battery life and mic quality. For 100 bucks is very good production so far after 3 weeks. The only reason I put 4 stars instead of 5 is the pause key sometimes doesn't work even after I replace the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliK, Thanks for the positive feedback. We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Good sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good. Decent battery life. There is slight problem with high strong the tension with the extender is though. You will have to either wear it over the head or remove it, can't move it around the neck when you are not listening to anything. It has a tight fit even with the extenders and it presses around the next blood vessels. I have an average neck size not a plus size mind you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KesT, We appreciate your feedaback. It's good to know that you still like your Sony headphones, especially their sound quality despite your concern. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Great for noise cancelling and comfort

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. I bought them for my 2 teenage daughters. They love the noise cancelling and the comdort of the cushiony ear pads. I would definitely recommend them. Im hoping they get me a pair for my birthday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanieG, Good to know your investment is worth it. We're glad to know that both your teenage daughters are enjoying the noise cancellation and the comfort provided by the cushioned ear pads. Your recommendation speaks volumes, and hopefully, they'll return the favor with a pair for your birthday! Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this head set from best buy clear sounds soft and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DeloresH,

      Thanks for choosing Sony!

      It’s fantastic to know that you love your WHCH720N headphones! Hearing that you enjoy the clear sound and find them soft and comfortable truly motivates us. Thank you for sharing your experience—we hope your headset continues to bring you great listening moments every day.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    A Must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system is good and the battery life is good overall it’s a good purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, IsraelI,

      Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality! Far better than some high end “gaming headphones” that I’ve used!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, ChilaxMan205!

      We are absolutely thrilled to hear that the WH-CH720N is giving those high-end gaming headphones a run for their money! It’s incredibly rewarding to know that our focus on balanced, high-quality audio is standing out to you, even compared to more expensive specialized gear.

      Thank you for choosing Sony and for sharing your experience!

      Best regards,

      Gus,
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Superb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. I wore them on a flight for almost 8 hours. Sound quality is good noise cancelation is not completely silent but killed the majority of the sound level surrounding you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juju, it is very good to hear that you are enjoying the comfort and sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great bang for your buck!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones, excellent sound, and a great buy for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Janet123,

      We are thrilled to hear that you are enjoying your WH-CH720N headphones! It is great to know that you are happy with the sound quality and the overall value they provide.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US