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Customer Ratings & Reviews

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Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2825 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,825 reviews
  • Rated 5 out of 5 stars

    Pretty awsome!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed headphones and I went from earbuds to full size set because I lost my pair and didn’t have the funds to replace them. I chose to buy these instead. They are AWESOME!!!!! Work excellent! My ONLY complaint is that when I take them off I feel like I can’t hear anything. They do an excellent job at cancelling the noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bob123bob, Thanks for the positive feedback! We always strive to deliver the best quality with our products. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Quality purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good brand of headphones. This was a secret Santa gift for my son-in-law who works a lot from home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shoppers,

      That sounds like a perfect Secret Santa gift for a home office setup! We’re happy to hear your son-in-law is enjoying the brand quality and noise-canceling features of the WHCH720N.

      Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Rated 5 out of 5 stars

    A great wireless headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone was a perfect fit and rich with features as my daughter wanted it. She tried a bunch of others before she ended up with this. Call quality is clear and music is splendid over bluetooth. Overall a very happy customer. Picking it up during Thanksgiving was the highlight as it was well discounted.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Divakar,
      Awesome! We're glad to hear we were able to give you a great deal. Nice to know that you and your daughter are enjoying the amazing sound quality, features, and call quality of your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Good buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable head phones and easy to set up and use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JV77,

      We are elated to hear that your new headphones are providing a relaxing fit along with a straightforward user experience!

      We prioritized ergonomics with this model, utilizing a lightweight frame and soft earpads to ensure they remain pleasant to wear during long listening sessions. Beyond the physical comfort, we’ve included our Integrated Processor V1, which helps eliminate external distractions so you can focus entirely on your audio. The intuitive controls are designed to make navigating your tracks and managing calls as seamless as possible, allowing you to enjoy high-fidelity sound without any extra hassle.

      Thank you for making Sony part of your daily routine.

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Comfy over-ear headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When selecting these headphones I was prioritizing the feel over sound, and these were exactly what I was looking for! They are comfy and fit perfectly over my ears, sound quality is decent and perfectly fine for my casual listening needs. Can't speak to battery life because I actually prefer using them with the wire.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Aloof28,

      Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very light and sound quality is great. Not sure why people say volume is low. It is not.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, RicardoS!

      We’re so glad you’re enjoying the lightweight design and great sound quality of your WH-CH720N! It’s awesome to hear that the volume levels are hitting the spot for you—we designed these to deliver a powerful, balanced listening experience.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very light and sound quality is great. Not sure why people say volume is low. It is not.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RicardoS!
      It brings us great satisfaction to hear that you are finding the sound quality and weight of your WH-CH720N to be just right! We appreciate you clearing the air regarding the volume, as we aim to provide a powerful listening experience for everyone.

      We appreciate your business and thank you for choosing Sony headphones!
      Warm regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Did the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older pair of these for use by my elderly parents that have hearing issues. Installed easily and are making a difference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your thoughtful review, DaveE!

      We are very pleased to hear that the new WH-CH720N headphones were able to easily replace an older pair and are already "making a difference" for your elderly parents who have hearing issues.

      The clarity, comfortable fit, and the ability of the headphones to enhance audio for better listening are key features, and it's incredibly rewarding to know they are proving beneficial for their specific needs. We're also glad the installation process was simple!

      Thank you again for choosing Sony to help improve their listening experience.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size for smaller heads and ears. App makes it easy to control the way want to hear what you are listening to. The app gives you the ability to to turn on and off noise cancelling, but the battery life changes dramatically when it is on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greast Xmas gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal on Black Friday my child will be extremely happy on Christmas can’t go wrong with SONY and a great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReneeC,

      It makes us really happy to hear that you scored a great Black Friday deal on the WH-CH720N! We are thrilled to be a part of your child's Christmas and are confident they will love the comfort and sound quality of their new headphones.

      Wishing you and your family a wonderful holiday season with Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Noise-cancelling good for the price. Just a little sound leaking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ToniH,

      We are pleased to learn that your WH-CH720N headphones are working great and that you are finding the noise-canceling performance to be a strong feature.

      By utilizing our Integrated Processor V1, we aim to provide a high level of noise cancellation in a lightweight design, and we are glad you are enjoying that quiet listening environment. Regarding the sound leakage, this can sometimes occur at higher volumes due to the headphones' breathable, lightweight build; however, ensuring a snug fit with the adjustable headband can often help minimize this. We truly appreciate your feedback as it helps us continue to refine the audio experience for all our users.

      Thank you for trusting Sony.

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    ⭐️⭐️⭐️⭐️⭐️

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Super lightweight and terrific sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WK126, Great! We're glad that you are enjoying the sound quality of your headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing headset. Highly recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound options for this headset are amazing. So many ways to customize. They block out a lot of noise too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super awesome headphones for a great price! nice loud and clear, battery life is good and the fit for my ears is so comfortable. definitely a great purchase for yourself or teen kid. I enjoy my headphones and the price I got them for!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ANITAR,

      Thanks for the great feedback on the WH-CH720N headphones! It's truly rewarding to hear that you find them "super awesome".

      We're delighted to hear you're enjoying the clear sound, comfortable fit, and solid battery life. Your recommendation is right what we aim for!

      Thanks for choosing Sony.

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Love these headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these headphones for over 2 years now and they are still as good as new. I use them almost everyday and have zero complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamanthaB


      We are delighted to hear you've enjoyed such incredible longevity and performance from your WH-CH720N headphones over the past two years! Your feedback on their everyday reliability truly validates the quality and durability we strive for in our products.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Great noise cancelling headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My autistic son uses these mainly for the noise cancelling function, and he absolutely loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience, StephenB!

      We are so glad to hear that the WH-CH720N is a hit with your son! It is incredibly rewarding to know that our noise-canceling technology is providing him with the comfort and focus he needs. We design our headphones to be lightweight and effective for long-term wear, and hearing that they’ve made a positive impact on his daily routine truly makes our day.

      Thank you for choosing Sony and for being a part of our community!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall quality headphones, good value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, AnthonyB!
      We're glad that you like the overall quality of our Sony WHCH720N Wireless Noise Canceling Headphones. Worthy of its price. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty great headphones that fit comfortably for hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable and covers the bases in airline travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did some research before purchasing this headset. The charge life is good at 35 hours and while it may not rank number 1 in all categories it ranks #1 in its light weight and comfort to wear. I fly a lot and you get a mixed bag on audio options depending on aircraft. This headset comes with an audio jack, Bluetooth and USB so it covers everything I’ve seen so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones for the price. I’d recommend buying these side zones to all my friends and I would buy them again for this price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlaineR,
      Thank you so much for your review of the WH-CH720N headphones!
      We are excited to hear that you find these to be great headphones for the price and that you would recommend and purchase them again.

      The WH-CH720N is designed to offer a fantastic combination of features and value. In addition to being a great buy, these headphones feature Digital Noise Cancelling technology to minimize distractions and keep you focused on your music and up to 35 hours of battery life for long listening sessions.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US