Customer Ratings & Reviews

Hi Inyoface,
Awesome! We're glad you are happy with your new headphones. Nice to know you are enjoying the comfortable fit and lightweight of the unit. The WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris

Hello Higgy,

Thank you for choosing Sony!

We’re elated to hear that the WHCH720N headphones deliver amazing sound quality at a reasonable price. It’s wonderful to know they are performing well and making a positive impact on your listening experience.

Best regards,
-Fred

Hi ClaB, thank you for sharing your experience and for highlighting what you enjoyed as well as what could be improved. We’re glad to hear that you’re satisfied with the noise-canceling performance of your WH-CH720.

We understand that needing to download the Sony Headphones Connect app may have been unexpected and took some extra time to set up. The app is designed to help you customize your listening experience, manage settings like equalizer or noise cancellation, and receive firmware updates for the latest features and improvements. Most core functions on the headphones can be used without the app, but using it allows access to the full range of features.

For future use, once the headphones are paired and set up with your preferred device (like your iPad), you don’t need to reopen the app every time—they’ll connect automatically. If you ever want to use the headphones with a different device, you can pair them through Bluetooth settings even without the app, though advanced features may be more accessible with the app installed.

If you have any other questions or need support, our team is here to help. Your feedback helps us make the experience better for everyone.

Thanks again for taking the time to share your review and for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello AlejandroM,

Thank you for choosing Sony!

We’re honored to hear that you love your WH-CH720N headphones. It’s great to know that their lightweight design and stylish look complement the amazing sound quality, enhancing your overall experience. Your kind words inspire us to keep delivering products that blend comfort, style, and performance.

Best regards,
-Fred

Hello DennisB,

Thank you for choosing Sony!

We couldn't be happier to hear that you really like the WHCH720N headphones and appreciate their comfort and the convenient ability to connect to two devices at once. Your feedback about the battery life is valuable, and we understand your point about the charge time. Thank you for sharing your experience with us—it’s wonderful to know the headphones are enhancing your listening experience. We’re here to support you anytime!

Best regards,
-Fred

Hi Jessica,

It’s a true pleasure to hear that your new WH-CH720N headphones have made such a wonderful gift! We designed these headphones to provide a premium listening experience by incorporating our Integrated Processor V1, which helps deliver that "quiet and clear" sound you’re enjoying. By effectively canceling out background noise while maintaining crisp audio fidelity, they allow you to fully immerse yourself in your favorite music or podcasts. We are delighted to know that the comfort and performance are hitting the mark for you.

Thank you for being part of the Sony family.

Best regards,
Dominick

Hi AMP2022,

That is fantastic to hear! We are delighted that your son loves his WH-CH720N headphones and is enjoying the comfort, great music quality, and the effective noise canceling. They were specifically designed to deliver excellent features and comfort for everyday listening.

Thanks for choosing Sony.

Best regards, Eliab

Hello Polly,

Thank you for choosing Sony!

We're honored to hear that your husband loves the WHCH720N headphones you gifted him for Christmas. It’s wonderful to know our product could bring joy to such a special occasion. Your support means a lot to us.

Best regards,
-Fred

Hi MeganD,

We are very glad to hear that your mother is absolutely loving her new WH-CH720N headphones. It is wonderful to know that the combination of our Integrated Processor V1 for noise cancellation and high-quality sound is providing her with such an enjoyable listening experience. We take great pride in creating headphones that are both high-performing and comfortable for everyone to enjoy.

Thank you for choosing Sony.

Best regards,
Dominick

Hi RichardJ,

Thank you for your positive review of the WHCH720! We're thrilled to hear that you're enjoying the excellent sound quality, which is designed to deliver clear and balanced audio across a wide range of music and media. It's also great to know that the battery life is meeting your needs, providing extended playtime so you can enjoy your audio without frequent recharging. Comfort is a key feature of the WHCH720, and we're pleased to hear that the lightweight design and ergonomic fit make it easy to wear for long periods

Regards,
Dominick

Hello Natalia,
Awesome! We are truly happy to hear that you are pleased with the noise canceling capability and audio quality of our WHCH720N. We're glad that you were able to utilized the Sony app and fix the disconnection issue. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi marky,
Thank you for your time writing this review. While we are glad you like your WHCH720N headphones, we're sorry to hear if we were not able to meet your full expectations with the features of the unit. Sony values customers opinion as we always strive to deliver the best experience possible.

If the effect of noise canceling is not sufficient, please check the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.

You may find this link helpful to troubleshoot low sound quality, or noise or unusual sound can be heard: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate your feedback and thanks again for shopping Sony. - Kris

Hello JesusO,

Thank you for choosing Sony!

We're excited to hear that your WH-CH720N headphones are the best, offering impeccable audio and great sound! We're also glad you found them to be a good size and a great value, and that your experience with Best Buy's service and perfect delivery was so positive. Thank you for your 100% recommendation!

Best regards,
-Fred

Hi TinaL,

We are thrilled to hear that your granddaughter loved her new headphones for Christmas!

It is wonderful to know she can enjoy her favorite music and videos with the Dual Noise Sensor technology, which allows for a truly immersive listening experience. We are also glad that the exceptionally lightweight design makes them comfortable enough for her to wear all day long.

Thank you for making Sony part of your holiday celebrations.

Regards,
Dominick

Hi WilliamJ,

We are thrilled that your stepson loves his new WH-CH720N headphones! By using our Integrated Processor V1 and Dual Noise Sensor technology, we designed these to be our lightest overhead noise-canceling headphones for all-day comfort.

Thanks for choosing Sony.

Best regards,

Eliab

Hi TimothyS,

We are really happy to hear that you find the Sony WHCH720N easy to pair and that the stereo sound quality is amazing! It’s wonderful to know the headphones are comfortable and well-padded, making them perfect for extended use. Your feedback highlights the balance of convenience, excellent audio performance, and comfort that we strive to deliver. Thank you for making Sony part of your daily listening.

Best regards,
Dominick

Hello Gilbert,

Thank you for choosing Sony!

We're honored to hear that the WHCH720N has impressed you and that you highly recommend it. Your endorsement truly motivates us to keep delivering products that offer great value and performance.

Best regards,
-Fred

Hi VonnieJ,

It makes us really happy to hear that you are absolutely loving your WH-CH720N headphones! There is nothing we like better than hearing that our products are hitting the mark for our customers.

Thank you for making Sony part of your listening experience!

Regards,
Dominick

Hi NancyD,

Thanks for this truly heartwarming feedback and for sharing how the WH-CH720N headphones are making such a meaningful difference.

We designed the Noise Cancelling technology to help create a focused, private sound environment, and we are delighted to hear that this feature, combined with the comfortable fit, has made daily activities easier and more enjoyable.

Thanks for trusting Sony!

Regards,
Dominick