Customer Ratings & Reviews

Hello JesusO,

Thank you for choosing Sony!

We're excited to hear that your WH-CH720N headphones are the best, offering impeccable audio and great sound! We're also glad you found them to be a good size and a great value, and that your experience with Best Buy's service and perfect delivery was so positive. Thank you for your 100% recommendation!

Best regards,
-Fred

Hi BonnieL, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Daria,

It is fantastic to know that your WH-CH720N is making your daily commute more peaceful by blocking out that bus noise. We are glad to hear the comfort and long-lasting battery life are keeping up with your schedule throughout the week.

If you’re looking for that "call home" level of bass and a more streamlined design, you might want to check out our new WH-1000XM6. They offer a more premium, compact fit with significantly deeper bass performance and our most advanced noise cancellation yet.

Thank you for choosing Sony to be your reliable travel partner.

Best regards,
Dominick

Hi MRSR,

We are really happy to hear that your son is loving his new gift and enjoying such clear, crisp audio!

The premium sound quality he’s experiencing is powered by our Integrated Processor V1, which helps eliminate external noise while reproducing all the fine details in his favorite music with minimal distortion. We also designed these to be our lightest overhead wireless noise-canceling headphones yet; the lightweight structure and ergonomic earpads ensure he can listen in total comfort for hours at a time without any strain.

Thank you for trusting Sony.

Best regards,
Dominick

Good day,MAAT!
Congratulations for getting a good deal. Great quality and a good price. We love to hear that you are satisfied with the sound quality, battery life and ease of use of the "Sony | Headphones Connect" app. Listen to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for choosing Sony! - Marco

Hi Jonathan,
Thank you for an awesome feedback and recommendation! We are very glad that we were able to give you a great deal. Nice to hear your enjoyable experience with the WHCH720N headphones superb sound quality, lightweight, and customizable app to tailor the audio experience to your specific needs and preferences. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris

Awesome, RolandS! We're glad you are impressed with your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi AnaP,

We're delighted you're enjoying the effective noise canceling and good quality for the price of the WH-CH720N! We apologize for the difficulty connecting to your iPhone. This is sometimes due to iOS settings. Please try this troubleshooting step: On your iPhone, go to Settings, find the Sony | Headphones Connect app, and ensure that Bluetooth access is explicitly turned on. If the issue continues, delete the headphones' pairing information from the iPhone's main Bluetooth settings, and try pairing again by putting the headphones into manual pairing mode (hold the power button for about 5 seconds).

Thanks for choosing Sony.

Best regards, Eliab

Hi Texhnog72,
We are very glad to hear that our WH-CH720N headphones are comfortable and sound great! We designed them with comfort in mind, making them lightweight and with soft ear pads, so you can enjoy your music for longer.
We truly appreciate you sharing your positive experience with us!

Thanks for choosing Sony!
Best regards,
Stephanie

Thank you for sharing your experience, StephenB!

We are so glad to hear that the WH-CH720N is a hit with your son! It is incredibly rewarding to know that our noise-canceling technology is providing him with the comfort and focus he needs. We design our headphones to be lightweight and effective for long-term wear, and hearing that they’ve made a positive impact on his daily routine truly makes our day.

Thank you for choosing Sony and for being a part of our community!

Best regards,

Gus, Sony Social Media Team

Hello RickieB,

Thank you for choosing Sony!

We couldn’t be happier to hear that you enjoy the good sound quality of the WH-CH720N headphones. We apologize for the charging time not being as long as you hoped, and we appreciate your understanding and kind words about the overall value.

Best regards,
-Fred

Hi AngelG, We’re happy to hear you’re enjoying them! It’s great to know you’re impressed with the sound quality and find them comfortable and not too bulky. We designed these headphones with both audio performance and wearability in mind, so it’s fantastic to see that shining through for you. Thanks for choosing Sony! -Jess

Hello StuartH,

Thank you for choosing Sony!

We're excited to hear that you love your WHCH720N headphones and that the noise cancelling and easy setup have made a positive impact. It's wonderful to know you appreciate the value they offer, and we hope they continue to enhance your listening experience every day.

Best regards,
-Fred

Hi MichaelB,

We're thrilled to hear you're loving your new WH-CH720N headphones!

Thanks for choosing Sony.

Best regards,

Eliab

Hi MrsMcKayII,

We are excited to hear that the WH-CH720N is providing you with the comfort you need, especially since ear fatigue can be such a hurdle during long listening sessions! We specifically engineered these with a lightweight headband and soft earpads to ensure you can enjoy your music for hours on end. Regarding the pairing on your flight, the Sony | Sound Connect app is a great tool to help manage those Bluetooth connections quickly when you're on the go.

If you find yourselves traveling often, you might love our newest flagship, the WH-1000XM6. It features an even more sophisticated design and our most advanced noise cancellation yet, which is perfect for blocking out airplane engine hum entirely.

Thank you for being a valued member of the Sony family.

Regards,
Dominick

Hi Jorden, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi MaggieM,

That's very nice to hear! We're happy that you like the comfortable design, noise canceling, and price point of the headphones. Thank you for supporting Sony and your continued support is greatly appreciated. Have a great day!

-David