Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10497122
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Headphones are amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound amazing and the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArmandoR,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the sound quality and battery life of the WHCH720N headphones. We appreciate your recognition of these features, and it’s wonderful to know they’re enhancing your listening experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Pink sony whch720n headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good overall. Sometimes the bass makes a humming sound in some settings. The buttons on the right side make it hard to find how to fast forward the song right away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MillicentD,
Thanks for your review of the WH-CH720N headphones! We're glad to hear that you're enjoying their overall sound quality.
We also appreciate you bringing up the specific issues you've encountered. We apologize for the humming sound you're hearing in certain bass settings. This is not the intended performance, and we would like to help you troubleshoot this issue. Please ensure your headphones have the latest firmware update, as this can often resolve sound-related anomalies. You can check for updates using the Sony | Sound Connect app—consider creating a hearing profile!
We also understand your feedback on the physical buttons and the difficulty in quickly finding the fast-forward function. We designed the controls to be intuitive, but we recognize that the layout can take some getting used to. For your reference, to fast-forward you need to press the middle button twice quickly, holding the second press. You can see all the buttons and their functions on this help guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Sounds of clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous headphones sounds are clear with no outside interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fabulous review, RonaldW!
We are absolutely delighted to hear that you are enjoying the clear sound and the effective outside interference cancellation of your WH-CH720N headphones. Delivering a pure, distraction-free listening experience is exactly what we aimed for with this model.
It's rewarding to know that the sound quality is meeting your expectations and that you are enjoying your new headphones!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Headphones from Best Buy. Great service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered these headphones so that my husband could watch football games and baseball games , sometimes all day. Allowing me to listen to music or watch movies on my phone while I’m cooking cleaning or relaxing. It has saved angry feelings. Improved life wonderfully. They are 100% reliable headphones, easy to engage with the tv, and are comfortable. Great buy! Great sound! Even good for opera in the internet! Our first shipment was stolen in minutes from doormat. Best Buy sent us a second!!!! They were wonderful, beyond what expected!! Heroes to me. We got them first day we ordered!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LindaB,
Wow! Thank you very much for sharing your wonderful review of our Sony WHCH720N. We are truly happy that you are pleased with the overall quality and performance of your WHCH720N headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! Marco
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good quality head phones. The noise cancelling part is not all that great! You can still hear other sounds. It does not come with a case. I had to spend more money for a case on Amazon. If you get a case on amazon, make sure it's for the 710 head phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdelitaN, We're glad that you like the quality of your headphones. We're sorry if the the noise canceling function did not meet your expectations. YOu may try the following steps below if the noise canceling is not sufficient.
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
very comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little challenging to connect to my Sony receiver but that is probably more an issue with the receiver than the headsets themselves. Very comfortable and adjustable, I use them when exercising so the whole house doesn't hear my movies playing in the background. Sound is very good. Charge seems to last awhile, I haven't timed it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mamadragon96,
Thanks for sharing your experience with the WHCH720N headphones! We're happy to hear that the sound quality, comfort, and battery life are working well for you. Using them during workouts to keep things quiet around the house is a smart move! If they connect successfully to other devices but not to the receiver, you might need to check the receiver's specifications.
Thanks for choosing Sony!
-Aldair
Solid headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable & does a decent job of noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohannaK,
We're glad to hear you find the WH-CH720N headphones comfortable and that they are doing a decent job with noise cancellation! We aim to provide a great listening experience for everyday use.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great Quality Headphone for a Good Price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent mid-range earphones! Perfect for everyday use. Sound quality is typical Sony. Good deal for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HomeOfficeJunky,
Awesome! Glad to hear you are enjoying the superb sound quality of your WHCH720N headphones. Nice to know it suits your needs and expectations. Thanks for choosing Sony! - Kris
Lost them. Going to buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were the best I’ve owned. Lightweight and long battery life. The best thing about them was the awesome sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Staninokla,
Thanks for sharing your feedback on the WH-CH720N headphones.
It's wonderful to know you're enjoying the lightweight design, long battery life, and most importantly, the awesome sound. We're thrilled to hear you're happy with your purchase!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Great sounds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone I've owned by far. Great sounds and clean deep bass.
I would recommend this to a friend Nothing like noise canceling that works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter loves them! They work incredible and I am so glad we went to Best Buy. They have excellent service.
I would recommend this to a friendGreat ear phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a good price. I would recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brownfamily,
That is wonderful news!
We are so pleased to hear that you are enjoying the excellent audio performance and appreciate the value of the Sony WH-CH720N headphones. Thank you very much for your strong recommendation and for choosing Sony!
Regards,
Dominick
Great set
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this set for the booming bass and comfortable wear. No issues with it plus i like the long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive feedback, AndreN!
We are so glad to hear you are enjoying your WH-CH720N headphones. It's fantastic to know that you appreciate the powerful bass, comfortable design, and the long battery life. We designed these headphones to provide a great listening experience for extended periods, so it's rewarding to know we've achieved that for you.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Reasonable price for nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great! I bought this for my husband for his birthday and he loves the long battery life and how he can set it to automatically adjust to the environment around us. Perfect for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ekd2023,
Thank you for choosing Sony!
We're truly heartened to learn that your husband is enjoying the WH-CH720N headphones. It's wonderful to hear that the sound quality, extended battery life, and adaptive environment features are enhancing his experience. We're pleased that the headphones have surpassed his expectations.
Best regards,
-Fred
Big Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound for the cost. I have owned more expensive headphones and these are just as good, if not better. I absolutely love their oversized ear cups which I blieve contribute to their sound quality.
I would recommend this to a friendLoved these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my daughter and she loves them. She was looking at some Bose headphones, but these were the balance between cost and quality (she wasnt paying for them, and I have bills to pay) overall great headphones!
I would recommend this to a friendGood but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I really like these headphones, but their low build quality, lack of a carry case, and functional but otherwise unimpressive ANC make me wish I hadn't paid for the Sony name and that I had instead went with different headphones that do the same things better at a lower price. For most people, I recommend doing just that - find a cheaper alternative. Comfort is 3/5. Earcup pads and headband are super soft, not a lot of clamping pressure but just enough to get a good seal around the ears. The earcups are shallow but otherwise a good size. Due to the shallow earcups, the plastic parts of the driver will sometimes rub my ears through the mesh screen of the earcup, which is very uncomfortable. Sound quality is 3/5 with default out of the box settings, but goes up to 4/5 with good EQ tuning. By default the bass is very muddy. Active noise cancelation gets a 3/5. It works fine, but there is plenty of room for improvement and won't blow your socks off. Same with transparency mode. Build and materials quality comes in at 2/5. Such low weight comes at a cost, and the cost is here. Flimsy, cheap, low-quality plastic construction. These headphones need to be handled gently to avoid breaking them. Features and connectivity gets 4/5. Being able to connect to 2 Bluetooth devices at the same time is cool and can be very helpful. The BT connections have been very reliable for me. Having a 3.5mm headphone jack for wired use is great to have. The app has lots of EQ customization (which is very much necessary) and also gives controls for ANC on/off and customizing how strong transparency mode is. Unfortunately, the earcups don't fold in to make the headphones smaller for travel. Battery life is 5/5. I love how long the battery lasts. I've listened to music and movies for close to 20 hours with a mix of ANC on and off, and the battery is around 50-60%.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChocoMonk,
Thanks for sharing your review and experience with the WHCH720N. We're glad that you like the multipoint connection, 3.5 mm headphone jack, dedicated app, and battery life of the headphones. Your feedback about its comfort, sound quality, noise canceling function, build quality, and design is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). For sound and noise canceling function concerns, please refer to the troubleshooting steps on these links:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Regarding the build quality, reset assured that these headphones are durable and made with premium materials.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Comfort
Perfect over the ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my 83 year old Mom. She uses them to watch TV and loves them. Said they are very comfortable too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CathyJG, Amazing! We're happy to hear that your mom like her headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds great also have choices to cancel sound and or not
I would recommend this to a friend - Pros mentioned:Comfort
Happy with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Good for bluetooth and wire, and sturdy.
I would recommend this to a friend