Customer Ratings & Reviews

Hi NathanP,
Terrific! We're really happy that you love everything about your WHCH720N. We always strive to deliver the quality with our products. We understand that the price is a little bit higher, this is due to the premium materials, advanced technology, and unmatched sound performance of the unit. We are confident that your investment with this headphones is worth it. Thanks for purchasing Sony! - Kris

Thank you for sharing your detailed feedback, TXnate.

We are pleased to hear that you find the sound quality good and that the bass enhancement provides a satisfying boom to your music. We aim to offer a sound profile that many listeners enjoy, especially in this price range.

However, we are very sorry to hear that you found the comfort level disappointing, particularly after short-term wear. Headphones should remain comfortable for extended periods, and it is certainly not the experience we intend for them to start digging into your ear and becoming uncomfortable after just an hour.

We appreciate your honest assessment regarding the overall value and will certainly pass your feedback on comfort directly to our engineering and design teams for future product improvements.

Thank you for bringing this to our attention and for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi LayneS,

Thank you for sharing your experience with the WH-CH720N headphones! We could not be more pleased to hear you found the sound quality to be solid and that you feel you received great value. We engineer these headphones to deliver excellent performance and comfort at an accessible price point, and your feedback lets us know we hit the mark.

Thanks for trusting Sony and enjoy your listening!

Best regards,
Dominick

Hi KimberlyC!
It is truly wonderful to know that the WH-CH720N is fitting perfectly into your daily routine, whether you're taking a walk or staying busy around the house, completely hands-free.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for the review, JoseC!

We are absolutely thrilled to hear that the noise canceling on your WH-CH720N headphones is so effective—that's a wonderful compliment to our Integrated Processor V1!

We also completely understand that the complete absence of ambient sound can be a bit disorienting. That feeling of being "messing with your head" is precisely why we included the Ambient Sound Mode feature, which allows you to hear background noise while still enjoying your music.

To help you find that perfect balance, we recommend two things:

Use the NC/AMB Button: Press the NC/AMB (Noise Canceling/Ambient Sound Mode) button on your headphones to quickly cycle from Noise Canceling ON to Ambient Sound Mode ON.

Adjust the Level in the App: For the ultimate control, open the Sony | Headphones Connect app. Here, you can select Ambient Sound Mode and use the slider to fine-tune the exact level of background noise you want to hear—from just a tiny bit up to a level where you can have a conversation.

We hope adjusting to the Ambient Sound Mode gives you the perfect listening experience and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello VickyL,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying your WH-CH720N headphones. Comfort and effective noise blocking are key to a great listening experience, and it’s wonderful to know these headphones are delivering just that for you. We truly appreciate your feedback and look forward to continuing to enhance your audio experience!

Best regards,
-Fred

Hi Erinz,
Hope you're doing fine today. We're thrilled to know that you like the sound quality and the color variation of our Sony WHCH720N. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco

Hi HeidiR,
Many thanks for the 5-star rating! We always strive to deliver the best quality with our products. Nice to know that you are happy with your new WHCH720N headphones. Thanks for choosing Sony! - Kris

Hi JorgeS, We're very grateful for this amazing feedback! Glad to hear that your son loved the great sound quality of the Sony WHCH720N. Thanks for choosing Sony!- Sam

Thank you for your review, JohnT.

We are pleased to hear that you find the WH-CH720N to be a good product that effectively blocks out noise! We designed these headphones to provide quality noise cancellation and sound performance for everyday listening.

We also appreciate your constructive feedback regarding the swivel points. We are always looking for ways to improve the robustness and durability of our design, and we will certainly share your comments with our engineering team for future product development.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

HI AprilW,

That's wonderful to hear! We are so glad the WH-CH720N headphones are providing you with such a fantastic experience and making your calls and audio so much clearer.

Thanks for choosing Sony.

Best regards, Eliab

Hi Baker, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Dreka, Thanks for the 5-star review. We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl

HI BrianC,

That's fantastic to hear! We're delighted the WH-CH720N headphones are great for your yard work, providing tip-top, crisp, clear sound with good bass. Enjoy!
Thanks for choosing Sony.
-Eliab

Hi Alfo!
We are very glad to hear that you're so happy with your WH-CH720N headphones. It's awesome to know that you feel it was a great investment.

We designed them to be lightweight and comfortable, with Dual Noise Sensor Technology to help you enjoy your music without distractions.

Thanks so much for choosing Sony!
Best regards,
Estefany

Hello CactusGirl214,

Thanks for posting this wonderful review!

It brings us great joy to hear you're enjoying the WH-CH720N headphones.

It sounds like they're checking all the boxes for you: great value, lightweight design, and excellent noise canceling. And we completely agree—the 30-hour battery life is a game-changer, especially for international travel!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello Glove,

Thank you for choosing Sony!

It makes us really happy to hear that the WHCH720N headphones are helping your daughter, especially since she’s sensitive to noise. Knowing that she can comfortably enjoy her online books and “white noise” sounds thanks to the noise cancellation means a lot to us. Thank you for sharing your experience—wishing her many more peaceful and enjoyable listening moments with her headphones!

Best regards,
-Fred

Hello Karalee,

Thank you for choosing Sony!

We're honored to hear that you love your WHCH720N headphones! It's wonderful to know their great sound enhances your morning walks and helps energize your day. Thank you for sharing your positive experience!

Best regards,
-Fred