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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,918 reviews
  • Rated 5 out of 5 stars

    Cool Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having a lot of fun with these headphones. They are very comfortable and the sound is high quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fridgehappy,
      Thank you so much for the 5-star rating! We're delighted to hear that you are having a great time with your Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headphones that are reasonably priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! Sound quality is superb! I use these for television, music, Zoom meetings, and everything in between. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ANGELAW,

      Thank you for choosing Sony!

      It makes us really happy to hear that you love your WHCH720N headphones! We're pleased to learn that you find them to be a great value and that the sound quality is superb for all your needs, from television and music to Zoom meetings.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable to wear, happy with purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t usually prefer over the ear head phones but my air pods don’t block noise. These things are amazing, you can’t hear any outside noise and they are comfortable to wear and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gonza167,

      Thanks for the great feedback and the 4-star review! We're so glad you gave our over-ear headphones a try. It's fantastic to hear that the WH-CH720N headphones are an amazing solution for blocking out noise, and that you find them comfortable and easy to use. We designed the Active Noise Cancellation to be highly effective, and we're thrilled that it's made such a positive difference for you. Enjoy the peace and quiet!

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Husband loves them!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband and he loves them! He said the noise canceling works fantastic and they are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ritz,
      Thank you so much for sharing your great experience with us! We're really glad that your husband loves the fantastic noise cancellation and comfortable fit of his new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for the recommendation and for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Comfortable Earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing I like about these earphones is they don't hurt my ears. They are very comfortable, and the sound quality is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesW,

      Thank you for the purchase! We're glad to hear that you like the comfortable design and sound quality of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Works well, priced well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable, priced well and simply do the job. My Windows update knocked it off connection once, but I had no further issues. Well pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great Headphone for my disabled, blind son, he loves music, and he loves these. Easy to use and very well made.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi D1964,

      This is wonderful feedback to receive. It's so heartening to know that our products can bring joy and enhance the listening experience for your son. We truly designed these headphones to be easy to use and comfortable for everyone, so your review means a lot to our team.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    LOVE THESE SO MUCH!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy! Amazing sound quality, and very easy to use! Love these so much and the color is super fun!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EllaC,

      Great! We're glad that you are enjoying the comfort, sound quality, design, and user-friendly functions of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these so that my wife could get some sleep when a recent hurricane rolled through Florida. The noise cancelling was excellent, and she was able to play music and not even know that the wind was howling outside, and the rain was banging on the windows. Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Ploppy! We're glad you are impressed with the noise canceling feature. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Perfect Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the headphone for my uncle; he was very surprised and happy. He loves them and wear them everyday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable earphones. Keeps out noise. Adjustable for comfort on your ears/head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Barbie,
      We're extremely happy you had a positive experience, and we're grateful for your feedback! It's wonderful to hear that you are enjoying the comfortable fit, noise canceling features, and adjustable options of your WHCH720N headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Walk-in Music for the Soul

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my earphones! Great sound! Use them to walk every morning… helps get me going!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Karalee,

      Thank you for choosing Sony!

      We're honored to hear that you love your WHCH720N headphones! It's wonderful to know their great sound enhances your morning walks and helps energize your day. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great ear phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and a good price. I would recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brownfamily,

      That is wonderful news!

      We are so pleased to hear that you are enjoying the excellent audio performance and appreciate the value of the Sony WH-CH720N headphones. Thank you very much for your strong recommendation and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Large enough to comfortably fit on head. Very comfy and good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KorenB, We are glad that you like the quality of your new Sony wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    A winner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves these headphones. They are light and have good quality sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, Kambu! We're glad she likes them. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones at reasonable price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this is a great pair of headphones. The noise quality is quite good, especially if you prefer extra treble or bass. They're also very comfortable, even when wearing glasses. This is my second pair (I had an older model that lasted for ~5 years) and still see no reason to switch. Only annoying thing with them is connectivity through the app. It's not as simple as other Blutooth headphones, but it's still not bad either.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HPhone3,
      This is a definitely choice for an upgrade! Glad to hear we were able to give you a great deal. It's nice to know that you are enjoying the noise canceling features, treble/bass sound, and comfortable fit of your new WHCH720N headphones. We're sorry to hear about your difficulties in connecting to the app. You may find this link helpful on how to use the Sony | Headphones Connect app: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

      Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We appreciate your feedback and thank you for trusting Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work fantastic! I can hear my phone and calls so much better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI AprilW,

      That's wonderful to hear! We are so glad the WH-CH720N headphones are providing you with such a fantastic experience and making your calls and audio so much clearer.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Good price/performance ratio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale, and very happy for what I use it for: noise-cancelling audio. The only criticism is the microphone, as it comes out on the low side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Marvin,

      Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! We are glad to hear you are taking advantage of the great noise cancelling as well. Thanks for the feedback towards the microphone, as that is something we can definitely take advice for future references!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Very Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear. The sound is really good and it blocks out any sound outside the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi whiteapplewatch, We are glad to hear that. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US