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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,918 reviews
  • Rated 4 out of 5 stars

    Good headset for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is happy with the headsets . Great sound and Bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Luis39honeboy,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your son is enjoying the WHCH720N headphones and appreciating the great sound and bass. Knowing that our product brings joy and quality audio to your family means a lot to us. We’re committed to delivering excellent experiences like yours.

      Best regards,
      -Fred Sony_US

  • Rated 3 out of 5 stars

    A swing and a miss for Sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Passable Bluetooth headphones from Sony. Sound quality is good and the bass enhancement adds a good boom to the music (at a slight sacrifice to vocal clarity. Comfort is decent for short term wear, but after an hour it starts to dig into your ear becoming quite uncomfortable. For the cost of these, I would not recommend purchasing.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your detailed feedback, TXnate.

      We are pleased to hear that you find the sound quality good and that the bass enhancement provides a satisfying boom to your music. We aim to offer a sound profile that many listeners enjoy, especially in this price range.

      However, we are very sorry to hear that you found the comfort level disappointing, particularly after short-term wear. Headphones should remain comfortable for extended periods, and it is certainly not the experience we intend for them to start digging into your ear and becoming uncomfortable after just an hour.

      We appreciate your honest assessment regarding the overall value and will certainly pass your feedback on comfort directly to our engineering and design teams for future product improvements.

      Thank you for bringing this to our attention and for choosing Sony.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Good but could be better.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product that blocks out a bit of noise. I wish the swivel points on them was a bit more robust.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, JohnT.

      We are pleased to hear that you find the WH-CH720N to be a good product that effectively blocks out noise! We designed these headphones to provide quality noise cancellation and sound performance for everyday listening.

      We also appreciate your constructive feedback regarding the swivel points. We are always looking for ways to improve the robustness and durability of our design, and we will certainly share your comments with our engineering team for future product development.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    My girfriend loves them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend wanted over the ear headphones with soft cushions and noise cancelation and she has been very happy and with no complaints

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Matt,

      Thank you for choosing Sony!

      It’s fantastic to know that the WHCH720N headphones are bringing your girlfriend both comfort with their soft cushions and true happiness with their noise cancelation. Hearing positive feedback like yours motivates us to keep delivering audio experiences you can rely on. We hope she continues to enjoy her headphones to the fullest!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    good headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very nice. The sound is great and the battery lasts a long time however, the noise cancelling could be better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffL, Glad you like your new headphones. Make sure to keep your device up to date to enjoy and its features.Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Strong and Sound Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My young daughter would go through a set of headphones about every month. The wires would break from being tied in knots or the top band would break. I bought these headphones at Best Buy at a great sale price. It comes with a cord and is wireless. My daughter used the cord out of habit but I figure she'll go wireless if the cord ever breaks. They sound fantastic! I think I'll get me a pair in the near future.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoddyM, Awesome! We are so glad to hear that you are enjoying your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I use them for everything. They are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YESENIAP!
      Thanks so much for sharing your feedback with us.
      We are thrilled to hear that you love your new WH-CH720N headphones. It’s awesome to know they’ve become your go-to pair for everything you do!

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good for hundred dollar headphones fit nice..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, John!

      We’re glad to hear that you’re enjoying your WH-CH720N and that you find the fit to be nice and comfortable. It’s great to know you’re happy with the value they provide!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Good upper quality headphones for a right price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable headphones that you can wear all day with no pain and the sound quality is pretty decent for the price point

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bilal10,
      Thank you for leaving us a perfect rating! We really appreciate your satisfaction with the incredible sound quality and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great all around

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great sound! Way more comfortable then the beats I returned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GENERALCONSUMER, We are glad that you like the sound quality of your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony blk headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too loud, yet clear sound with a decent amount of bass. The fit is comfortable around the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodneyD, We appreciate your feedback. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light ando good for the gym very good price for the good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kendrick, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great sound and cancels out all the noise. Sound better then the beats I had before them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphoneguy,

      It's truly wonderful to hear that you're enjoying the great sound and powerful noise cancelling of your Sony headphones. Thank you for your fantastic 5-star review and for sharing how they sound even better than the ones you had before—performance like that is what we strive for! The ability of your Sony headphones to block out distractions and deliver immersive audio truly sets them apart.

      Thank you for choosing Sony—wishing you an amazing day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Long Battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easy and fast connectivity and it isolates noise perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeL,

      Thank you for the excellent 5-star review! We're pleased to learn that you find the Sony WH-CH720N to be an Excellent product that provides easy and fast connectivity. We work hard to ensure the noise isolation is perfect, so you can truly immerse yourself in your music or focus on your work.

      Enjoy every moment of your new audio experience and thanks for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Great value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good headphones for the money. Sound great, good battery life. Very happy with my decision to purchase these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, Kleetz! We appreciate the positive feedback. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is light to wear, fits perfectly and the sound is great! It was easy to use with my blue tooth smart tv option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreggL!
      Thanks for the feedback! We are really happy to hear that your WH-CH720N fits perfectly and was so easy to pair with your smart TV.

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5 or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great and hold the charge for a long time. They are noise cancelling as well. Perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelH,
      Thank you so much for taking the time to leave an excellent rating! We're really glad that your investment with your new Sony headphones is worth it. Nice to know you are enjoying the noise cancellation and long battery life of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    So far so good. Got them on sale.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using them for middle school and they work well. Connect to laptop easily. Bought on sale!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deekk! It is most rewarding to hear that your WH-CH720N headphones are working out so well for you at middle school and connecting to your laptop with no problem. We're so glad you've found them to be a great fit!

      Thanks so much for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality Headphones. Was looking for so new Headphone's that completely covered over my ears and gave great sound quality. These do exactly that!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SanDisk,

      Thanks for these fantastic five stars!

      We are truly heartened to learn that your WH-CH720N headphones are delivering the great sound quality and comfortable over-ear fit you were looking for.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    All around A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect, comfortable, and great sound! This was a hit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CherrieM, Great! We're thrilled to hear that you like the comfortable, sound, and ease of connection. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony. Erin Sony_US