Customer Ratings & Reviews

Hi KulwinderK,
Thank you for the 5-star rating! Glad to hear that your new Sony headphones perfectly suits your needs. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hello Kenneth!
We appreciate you taking the time to give us your feedback on the WH-CH720N headphones.

It is most rewarding to hear that you find these headphones to be very comfortable and a great value for the price!

Thanks for choosing Sony!
Best regards,
Estefany

Hi ZacharyS, That's awesome! We're very happy to hear that your son is impressed with his new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi NORAA! We are really happy to hear that your WH-CH720N headphones are working so well. It's great to know that the sound is clear and that your whole family loves them!

We designed them with a long-lasting battery so you can listen all day.

Thanks so much for choosing Sony!
Best regards,
Estefany

Hi HTwsa,

Thanks for these fantastic five stars!

We're incredibly pleased to hear you're enjoying your new WH-CH720N headphones' high-quality sound and effective noise cancellation, all while being comfortable for long listening sessions.

We appreciate you choosing Sony.

Sincerely,
Jenn | Sony North America.

Hello RobertR,

Thank you for choosing Sony!

We're excited to hear that you love using your WHCH720N headphones every day! Knowing that you find the quality very good and would happily repurchase them really makes our day!

Best regards,
-Fred

Hi RobertH,

Thank you for your honest 4-star review of the WH-CH720N headphones. We're glad to hear that you find them solid-sounding, especially after customizing the sound with EQ adjustments in the app. We also appreciate your feedback regarding the build and storage. We understand your concern and agree that proper care is essential to keep them in great condition.

Thanks for choosing Sony, have a nice day!
DiegoV

Hello JazielR,

Thank you for sharing your experience with the Sony WH-CH720N headphones. We're delighted to hear that you find them perfect for relaxing at home and enjoying your music. It's great to know that their comfort and lightweight design enhance your listening experience, and that you're impressed with the rich bass and overall sound quality. Thank you for choosing Sony!

Best regards,
-Fred

Hello Daisy!
We are excited to hear you're loving your WH-CH720N headphones! It’s great to know that the noise cancellation is working well for you and that you're happy with the color.

We designed these to give you a great blend of effective noise blocking and a really comfortable fit, so you can enjoy your audio without distractions.

Thank you for choosing Sony!
Best regards,
Estefany

Hi jimsquick!
We are thrilled to hear your daughter is loving her WH-CH720N headphones, and it's even better that her boyfriend got the same pair.

Thank you for choosing Sony!
All the best,
Estefany

Hi WilmerA,

Thank you for your 5-star review of the Sony - WHCH720N headphones! It makes us really happy to hear you're enjoying them and you'd recommend them to others. Your feedback mans a lot, and we hope the headphones continue to bring you great sound and comfort every day!

Thank you for choosing Sony!

Regards,
Dominick

Thank you for taking the time to share your feedback about the WH-CH720, Tdarrius. We appreciate your comments and understand your concerns.

Regarding foldability, the WH-CH720N headphones are designed with a lightweight and comfortable build for everyday use but do not feature a foldable design. This choice provides a slimmer profile and reduces overall weight, which many users find convenient for extended listening, though we understand that a folding mechanism can add extra portability.

On noise cancelling, we strive to deliver an enhanced listening experience with our noise-cancelling technology. The effectiveness of noise cancellation varies based on the environment and the type of sound present—Sony's noise-cancelling works best to reduce constant, low-to-medium pitch noises like background hums or engine noise. Some high-frequency or variable sounds may still be noticeable due to the way noise-cancelling technology works in general. While experiences can differ depending on individual preference and use, we're always working to improve performance and appreciate your comparison with other models.

We're glad you found the volume and overall sound quality satisfactory, as delivering clear and enjoyable audio remains one of our highest priorities.

Thank you again for your review and choosing us. Your input helps us refine our products and better meet the needs of all our customers.

Gus,
Sony North America Customer Support

Thanks for commenting, DIEGO!

We are very happy to know that you love your WH-CH720N, and that you are satisfied with its amazing noise canceling feature & reasonable price. These headphones use our DSEE (Digital Sound Enhancement Engine) to add detail and richness to your music. They also use One Push-Artificial Intelligence Noise Canceling which adjusts to your environment, so you can eliminate noise as you travel. If you haven’t already, download the Sony | Headphones Connect App which gives you the ability to adjust audio levels and sound field modes. The WH-CH700Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. The WH-CH700N headphones are designed to provide a distraction free listening experience on the go.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Vnczav,

We're so glad to hear that you enjoyed the noise cancelling and comfort of your Sony WHCH720N headphones—and thank you for awarding them 5 stars! It's fantastic to know they deliver the quiet and ease you’re looking for. We also appreciate your feedback about wishing they came with a case, as it has been taken in consideration for the most recent models!

Thank you for choosing Sony—hope today is fantastic!
DiegoV.

Hi Lynos,
Fabulous! It's lovely to hear that you are having a great time with the amazing sound quality, flawless connection, and noise canceling features of your WHCH720N headphones.Thanks for choosing Sony! - Kris