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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,918 reviews
  • Rated 4 out of 5 stars

    Solid buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, solid sounding after eq adjustment. At times can feel delicate tho so make sure you store them properly as they dont come with a case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertH,

      Thank you for your honest 4-star review of the WH-CH720N headphones. We're glad to hear that you find them solid-sounding, especially after customizing the sound with EQ adjustments in the app. We also appreciate your feedback regarding the build and storage. We understand your concern and agree that proper care is essential to keep them in great condition.

      Thanks for choosing Sony, have a nice day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Excellent product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its comfortable, does really good with cancelling noise. Its the best headphone I had so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MrsLynn,
      Awesome! Thanks for the wonderful review. We're happy that you are pleased with the comfortability and noise canceling feature of your new Sony WHCH720N Wireless Noise Canceling Headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working fine with long hours, not needed to charge frequently. Sound is clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnsariMairaj, we're glad you are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Retired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I first purchased a set for my daughter. She uses them all the time. I got my pair and use them all the time. Listening to music, working outside. Very pleased with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeelyJo!
      We feel privileged to know that the WH-CH720N headphones have become a favorite for both you and your daughter. It’s great to hear that they are keeping up with you, whether you're relaxing with music or working outdoors.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect headphones amazing sound and quality overall easily light weight no case cover to put sadly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amar,
      Thank you for the 5-star rating! We're delighted to hear you are enjoying the amazing sound quality and lightweight of your new headphones. We've taken note of your feedback with regard the case. Sony values the opinions of customers and is always striving to provide the best experience possible.

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best Budget Headphones by Sony

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and amazing sound. Quality from sony!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fiesta, awesome! You've certainly made a great choice! We're truly happy to learn about your satisfaction with the amazing sound quality and very comfortable fit design of your WHCH720N. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    No problems

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After months of using it, it feels comfortable and sound quality is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrettM, We are glad that you like the sound quality of your Sony WHCH720N wireless noise canceling headphones, and that you feel comfortable using them. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great Purchase for Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones! Quality of sound is on point and cool color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound! i am really happy with my headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusrubenV,

      That's fantastic! We are so pleased to hear you are happy with the great sound of your WH-CH720N Wireless Noise Canceling Headphones. Enjoy your listening!

      Thank you for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Good Backup System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones because I needed a backup system in case a neighbor complained about noise from my new home theater system. This problem has not occurred yet and may not occur, but my peace of mind is better because the headphones are available. If I wanted the best sound quality, I probably would have bought the more expensive Sony product, but the sound from these headphones is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertG, we're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable and have excellent sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Craig, We are glad that you have new Sony wireless noise canceling headphones with excellent sound quality. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Over the ear Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does fit comfortably over the ears,blocks out noise, and blue tooth connects very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyOverTheEarHeadphones,
      Great! We're glad that our Sony - WHCH720N Wireless Noise Canceling Headphones did its job in canceling noise, Bluetooth connects well and it fits comfortably. We are truly happy that you appreciate those things. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Sony does it again with these excellent headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the most comfortable headphones I ever used. The sound is great and the 720N has plenty of features. Well worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi York80, Great! We're very pleased to hear you like the comfortable fit, superb sound quality, and overall features of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality with great battery life and noise canceling ability!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tttt4986, Awesome! We're delighted to hear that you like the excellent quality, great battery life, and top notch noise canceling of your Sony WHCH720N. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Excellent sound quality. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MistyB, Thanks for the 5-star rating! We're glad you are enjoying your new Sony headphones. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Lacks bass and noise canceling is okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacks a little bass. Sounds clear. If your an audiophile step up a tear. Noise canceling is okay.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adam450, We're glad that you like the noise canceling function. You can set the Equalizer/CLEAR BASS setting to your preference using the Headphones Connect app. For reference, please check the Help Guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is awesome. Super comfortable as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadisonM, We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones the sound quality is amazing and the battery last a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnthonyG, We are glad that you like the sound quality and battery life of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony headsets worth buying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Comfortable. Very easy to connect to my phone. Recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frida75, We are happy that you like the sound quality of your Sony WHCH720N wireless noise canceling headphones. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancelling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for reasonable price. The sound is crisp and clear. Cancels noise from husband’s tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathleenL,

      We are truly heartened to learn that your WH-CH720N headphones are providing the perfect escape! It is wonderful to know that the crisp, clear sound quality and noise cancellation are helping you enjoy your own audio even with the TV on nearby. That lovely pink color certainly does add a touch of style to your listening experience.

      Thank you for trusting Sony!

      Best regards,
      Dominick Sony_US