Customer Ratings & Reviews

Thank you for the fantastic review, JustinS!
That is wonderful to hear! We are absolutely thrilled that the WH-CH720N headphones are making such a positive difference for your fiancée during her time in med school.

We designed the noise-canceling feature to help eliminate distractions, and it's incredibly rewarding to know they are effectively helping her concentrate on her studies.

Thank you for choosing Sony to support her success!

Best regards, Gus, Sony Social Media Team

Hi IndiS,

Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you love the color and sound quality of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We appreciate the recommendation and thank you for choosing Sony!

-David

Thank you for sharing your positive experience with the WH-CH720N, JoaCor! We're thrilled to hear that you find them to be an excellent pair, highlighting their good quality noise canceling and affordability. It's especially great to know they're perfect for your studies.

We designed the WH-CH720N to offer a fantastic balance of features, including effective noise cancellation and great sound quality, all at an accessible price point. Your feedback confirms that we've succeeded in providing a great value product that meets your needs.

Thanks again for choosing Sony and for taking the time to write a review! We hope they continue to serve you well.

Best regards,
Gus
Sony Social Media Team

Hi Marius!
Thanks so much for the recommendation.
It brings us great joy to hear that you’re impressed with the audio quality of your WH-CH720N!

While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi MichaelC,
Excellent choice! We always strive to deliver the best quality and features with our products. Your satisfaction with your new WHCH720N headphones is greatly appreciated. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris

Hi, StephenJ,

Thanks for the review! We are really happy to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hi EnricoV, Thank you for the positive review! We're glad you appreciate the amazing sound, excellent noise cancellation, and overall value of your new Sony WHCH720N. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function and to prevent the headphones from switching between noise cancelling and ambient mode, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.

REF: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Thank you for sharing your feedback, JoanaM!

We are absolutely thrilled to hear that you find the sound quality of your WH-CH720N headphones to be amazing! Delivering premium audio performance is our top priority, and we're delighted to know we've succeeded there.

We understand and apologize for your disappointment regarding the color of the headphones. We aim for our product images to accurately reflect the actual color, and we are sorry that the physical "Pink" unit appeared closer to a light lilac/pink hue instead of the vibrant color you expected. Your feedback on the discrepancy between the online image and the actual color is incredibly valuable, and we will share this with our product and photography teams for review to ensure better color representation in the future.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi NYCLD, Thank you for sharing your experience with us. We apologize if the Sony WH-CH720N didn't meet your expectations, but we're thrilled to hear that you are impressed with the XM4 model. Your feedback is invaluable to us and will help guide our future improvements.

Enjoy your XM4, and thank you for choosing Sony! -Craig

Hi BrendaL, Thank you for this amazing review of your WH-CH720N. We're glad you love the exceptional comfort, excellent battery life, and overall features of your headphones. You may hear noise (such as a creak, click, or static) through the wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. If this occurs, temporarily turn off the noise canceling function on the Headphones Connect app. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you so much for choosing Sony! -Jess

Hi RamonM,

We're so glad to hear that your Sony headphones deliver great sound quality and are so affordable—thank you so much for sharing your fantastic 5-star review! Exceptional value and impressive audio are standout features of the WH-CH720N, and it's wonderful to know they've made such a positive impact on your listening experience.

Thank you for choosing Sony—wishing you a truly enjoyable day!
DiegoV.

Hi KristenL,
Thank you so much for the 5-star rating! We really appreciate how much you love the comfortable fit and noise canceling features of your new headphones. Your satisfaction with our product is our top priority. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi JoelKanaka, we're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi KeonaM, we're glad that you're enjoying your new headphones. Thank you for sharing your feedback and for choosing Sony. Erin

Hello ChristianI,

Thank you for choosing Sony!

We're delighted to hear how much you like your WH-CH720N headphones, especially the strong bass and effective noise canceling. It's fantastic to hear that they are offering such an exceptional listening experience. Your feedback inspires us to persist in delivering top-notch products.

Best regards,
-Fred

Hi YvetteW,
Thank you for such a great review and recommendation! We're happy to hear that you are enjoying the superb sound, noise cancelation, features, and overall performance of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris

Hi SumanC, We are happy that you like the noise canceling and multi-connection feature of your Sony WHCH720N wireless nose canceling headphones. Thank you for trusting Sony! Vincent

Hi Squib,
That's awesome! Thanks for sharing your experience with your new Sony WHCH720N. We're glad that you love the audio quality and appreciate the performance of our Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for your recommendation and for choosing Sony! Enjoy! - Marco