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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,918 reviews
  • Rated 5 out of 5 stars

    Bluey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very practical to use and comfortable to storage away. Battery life is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnamariaD!
      We are delighted to hear that the WH-CH720N headphones are working so well for you! It's great that they are both practical to use and easy to store and we're so glad you're happy with the excellent battery life.

      With the integrated V1 processor, you can enjoy clear, high-quality sound that makes your music even more immersive.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    It’s booming and sound clear.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well and it sound clear and my whole family loves the product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NORAA! We are really happy to hear that your WH-CH720N headphones are working so well. It's great to know that the sound is clear and that your whole family loves them!

      We designed them with a long-lasting battery so you can listen all day.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality and comfort is great! My daughter really likes these for personal and school.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GMPBMP,

      Amazing! We're thrilled that your daughter is enjoying the sound quality and comfort of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent . Clear sound, ergonomics, forget I have them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatriciatL,
      Thank you so much for such a great review! We really appreciate that you like the clear sound, ergonomics, and comfortable fit of your WHCH720N headphones. Sony's commitment to customers satisfaction is our top priority. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    great for long flight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones, the noise cancelling works great. Bought them for my most recent flight to europe and totally blocked out all the sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RjG1, thank you for the five-star rating. It is truly wonderful to know you're enjoying the industry-leading noise cancellation technology of the WHCH720N headphones! We're happy to learn you just had a comfortable and relaxing flight with them. Thank you for choosing Sony! Sincerely, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a suprisingly great quality and value. The noise cancellation on them is great and my music sounds terrific.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these headphones are the best {'ve owned. Time will tell if the cuff material holds up,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KevinB,

      Thank you for choosing Sony!

      We're honored to hear that the WHCH720N headphones are the best you've owned so far! We appreciate your feedback about the cuff material and hope they continue to serve you well for a long time.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    BUY dont think twice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST HEADPHONES! Honestly I wanted the one that was on sale, and LONG and behold this one was available for a 100 after about 50-75 dollars more. I will say when I pick up a phone with this, friends always say they hear a underwater sound. Other than that, TOTALLY recommend, if you are listening to music or an audiobook.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi APOLLY,

      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Get them

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really good especially for the price. World buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Auggie,

      It’s rewarding to hear that you are finding so much value in the WH-CH720N! We take great pride in delivering high-quality noise canceling and crystal-clear sound at an accessible point, and knowing you would choose them again is the best compliment we could receive.

      Thank you for trusting Sony for your listening needs!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are actually a great product, they lasted a long time practically until they started to fall apart. The sound quality was also very good. I was able to get lost listening to music with these for a long time. Really love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Poison, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    A quality Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great noise cancelling capacity; sound is excellent; earphone are comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EnidS, We are happy that you like the sound quality of your new Sony WHCH720N headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Craig Sony_US

  • Rated 5 out of 5 stars

    Comfortable and great sound!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and extremely comfortable in comparison to my old JBL headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phil, We are happy that you like the sound quality of your new Sony WHCH720N headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Right choice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a good quality wireless, noise-cancelling headphone that was comfortable. This was the perfect fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience with the Sony WH-CH720N, Wally! We're thrilled to hear that they met your expectations for quality and comfort.

      The WH-CH720N headphones are designed with features like noise-cancelling technology that immerses you in your audio experience, while their padded headband and soft ear pads provide lasting comfort for extended wear. With a battery life of up to 35 hours, they are perfect for long listening sessions, too!

      If you have any further thoughts or questions about your headphones, feel free to reach out!
      Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and noise cancellation is pretty good and they are pretty comfortable on the ears. Definitely a good alternative to the more expensive ones from Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melody, You've made an amazing choice! Good to know you appreciate the superb sound quality, excellent noise cancellation, and comfortable fit of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Awesome noise canceling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones for the money and light on the ears also. Great buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidC, We are happy to know that you like the noise canceling feature of your new Sony WHCH720N wireless headphones. We appreciate your feedback. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Cancelling is amazing and works well, comfortable and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Water,
      Perfect! It always makes our day to hear customers like you enjoy our product. Nice to know you are having a great time with the amazing noise cancellation, comfortable fit and ease of use of your WHCH720N headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    very worth buying and would buy it again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love using it every day and very good qaulity, would buy it again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertR,

      Thank you for choosing Sony!

      We're excited to hear that you love using your WHCH720N headphones every day! Knowing that you find the quality very good and would happily repurchase them really makes our day!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is awesome. They are light weight and I love the noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertoM,

      Amazing! We're thrilled that you are enjoying the sound quality, weight, and noise canceling function of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, very lightweight. A little large byt otherwise good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Monty,

      Thank you for choosing Sony!

      We're excited to hear that you appreciate the lightweight design of the WHCH720N headphones. Your feedback about the size is valuable to us, and we're glad they're working well for you overall. Thank you for sharing your thoughts—it helps us continue to improve and support your listening experience.

      Best regards,
      -Fred sony-global

  • Rated 4 out of 5 stars

    Great buy for the price point!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point these were at I wasn’t expecting much, however the sound quality was a bit better than I expected. The noise canceling and ambient noise settings work really well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, DominicB

      Thanks for the review! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US