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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 2,918 reviews
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable and comfortable. Used by my special child for noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI JeffreyO,

      Thank you for the wonderful review! We're happy to hear that the WH-CH720N headphones are durable, comfortable, and that the noise canceling is working so well. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great stuff

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones made for consumers, had it for almost 10 months now, music has never been better!! That might be because this is my first purchase of an audio product which for which the price was above 100 dollars. All that aside would recommend to a friend definitely

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reynerd, Awesome! Thank you for this wonderful review of your Sony WH-CH720N Headphones. We're so delighted to hear that you appreciate its excellent performance and amazing sound quality. It sounds like we hit the mark with the WH-CH720N. Thanks for the recommendation and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life and the noise cancelling is very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chaz,

      Thank you for the purchase! We're glad to hear that you like the noise canceling and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super headphones and excellent sound quality. Noise cancellation is good for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ShaunJose,

      We are immensely pleased to hear you're enjoying your WH-CH720N headphones.

      It's wonderful to know that you're impressed with the sound quality and that you find the noise cancellation to be excellent for the price. We designed these headphones to provide a great listening experience with effective noise canceling, offering incredible value in their class.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Happiest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I made. Snug and comfortable, clear sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WestleyS, We are glad to hear that your new Sony WHCH720N wireless noise canceling headphones are the best purchase you made and you are happy with them. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Bang for Buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very comfortable, lightweight, and long lasting battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BradenT!
      We are really happy to hear that your WH-CH720N is providing such a great experience!

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband for christmas. He's been really happy with them and much prefers them to his ear buds (skull candy). These were the same price as those, so it was a no brainer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones for the orice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy, sounds good and at a reasonable price. Can't complain about that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DASickness187, Thank you for the excellent review! Glad you're enjoying the comfortable fit, great sound, and overall value of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Comfortable for my Charlie Brown round head

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a big ol’ head and these fit me great. Sound is wonderful. Has active noise cancellation, ambient sound options and other functions you can trigger through the SoundConnect app from Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi linzkins9, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Difficult to work with

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had good sound but it was difficult to work with due to subdued buttons. Returned this item and bought a JBL that I love

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Valentinegifts,

      Thank you for sharing your feedback on the WH-CH720N headphones. We're glad to hear that you were happy with the sound quality. We are, however, very sorry to learn that the physical buttons were difficult for you to use and that you ultimately returned the item. We understand that ease of use is just as important as sound quality, and we sincerely apologize that the design of the buttons didn't meet your needs. We appreciate you taking the time to let us know, as your feedback is valuable for our product development.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable to wear. Charges up quickly. I use the blue tooth option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RBMB, Awesome! we're glad that you like the sound, quick charge, and comfort. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love them. Good sound quality and the ANC works amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, JoshuaM!

      We are so pleased to hear how much you are enjoying your WH-CH720N headphones. It’s wonderful to know that you are happy with the sound quality and that the noise canceling is working so well for you. We designed these headphones to provide a clear and distraction-free listening experience, and it's great to know we've succeeded.

      Thank you again for being a Sony customer and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones sounds amazing.. thanks for these @Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinB!
      We are very glad to know you're so happy with the WH-CH720N headphones.
      It's awesome that you find the sound amazing.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Great heaphones for the price.

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Bought these headphones because a cheaper pair that had noise cancelling started falling apart; These are lightweight, great sounding headphones that do a fantastic job with noise cancelling. I play my desktop right next to a window unit, and with the noise cancelling on I can barely hear the air conditioner/never hear it. The bluetooth connects immediately, and overall they're a great price for what they are. Sony is the company you want to go with when it comes to noise cancelling in headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Troy, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sweet tunes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Comfortable. Sound is impeccable. Father enjoyed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesS, nice! We're glad you and your father like the comfort and sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clear sound easy to wear comfortable easy to connect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SilviaB, Thanks for your feedback. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, the noise cancelling works well and the sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosiahR,

      Thanks for your wonderful comments. We're thrilled you're enjoying the great sound and the noise cancelling technology on your WH-CH720N headphones!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 4 out of 5 stars

    comfortable and stylish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great starter pair, very comfortable and decent noise cancellation. Sound leaks around 50% but thats not a huge deal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emma,
      It is our pleasure to hear your valuable feedback! We're glad you like the comfortable fit, stylish design, and noise canceling features of the WHCH720N headphones. We appreciate your feedback with regard the sound leakage. If worn correctly, you should have minimal sound leaking from the WHCH720N. If playing music very loud, then you can expect more leakage.

      Our WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks again for purchasing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Buy now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality and really useful! I wear them daily and they’re so comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HoshiP,
      Awesome! We're glad that your new headphones perfectly suits your lifestyle. Nice to know you are enjoying the amazing quality and comfortable fit of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the recommendation and for choosing SONY! - Kris Sony_US

  • Rated 4 out of 5 stars

    Comfy and good sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the quality and sound. Noise cancelling is good enough. Super comfortable for my smaller ears. Love the color

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EliT,

      You made the right choice! We're glad that you like the sound quality, noise canceling function, comfort, and color of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US