Customer Ratings & Reviews

Thank you for sharing your positive experience with the WH-CH720, Mike. We're glad to hear you found it to be a great value and that the connection process with your iPhone and the app was smooth and hassle-free. It's our goal to make quality audio products that are easy to use and accessible, so your feedback is truly appreciated. If you have any questions or want to explore more features, please don't hesitate to reach out.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Maximum, Thank you for the 5-star rating! You've made an excellent choice! Thank you for upgrading to your new Sony WH-CH720N. We're thrilled to hear you love the great audio and overall features of this headphone. Thank you for choosing Sony! -Jess

Hi JVNAK,
Terrific! We're delighted to hear your enjoyable experience with the superb sound and noise canceling features of your WHCH720N headphones. Thanks for choosing Sony! - Kris

Hi KalingaP,

Thank you for sharing your detailed feedback regarding the Sony WH-CH720N headphones. We genuinely value your input, as it helps us understand how our products perform for our customers in their daily lives.

We appreciate your comments regarding the build materials, the folding design, and the absence of a wear-detection sensor. While these headphones were designed to be exceptionally lightweight for long-term wearing comfort, we recognize that portability and specific automation features are very important for many users.

Please be assured that your feedback has been noted and will be shared with our product development team. Customer insights like yours are essential as we strive to improve our future designs and provide the best possible value across our entire headphone lineup.

Thank you for considering Sony!

Regards,
Dominick

Hello Nathan,

Thank you for choosing Sony!

We're thrilled to hear that you're loving your WH-CH720N headphones! It's great to know that they are both lightweight and secure, providing a comfortable fit while delivering exceptional sound quality at an affordable price. We hope you continue to enjoy your WH-CH720N headphones!

Best regards,
-Fred

That's great, Diane! We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig

Hi MarcosE,
Thank you for the 5-star rating! We're glad to hear your satisfaction with your Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris

Hi Eddy, wow! We're glad you are enjoying our product! We appreciate your feedback regarding the color variants of these headphones. Unfortunately, WHCH720N only comes in black and white color variants. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi KINGDIAMOND666, thanks for choosing and purchasing our product. We're glad you like the sound quality of our product. We appreciate your feedback regarding the noise canceling feature of your SONY unit. In case that the effect of noise canceling is not sufficient, you can follow this link:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY. ~Earl

Hi, user218371,

Thanks for the review and the 5-stars rating! It brings us great joy to hear how much your husband is enjoying your Sony headphone's top-technology features! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, he'll be able to enjoy listening to his favorite tunes for a prolonged time!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi, asf6,

Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! Do not forget to download the Sony Sound Connect app to enhance features and the overall experience!

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi ArturoM,

We are so glad to hear you're enjoying the epic bass, comfortable fit, and effective noise cancellation of your WH-CH720N headphones! It's fantastic that the battery life is meeting your needs and providing a great experience for your music and relaxation. We appreciate you sharing your positive feedback!

Thanks for choosing Sony. -Eliab

Hi JulieD,
You definitely made the right choice! We're pleased to hear that you love your WHCH720N headphones. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris

Hi AGordo3, we are truly delighted to hear your feedback on the WH-CH720N headphones! It's great to know that you're appreciating their laid-back neutral sound and comfortable design. These features make them perfect for long listening sessions, ensuring you can enjoy your favorite music or podcasts with ease.

Thank you for choosing Sony!
Best regards,
Estefany

Hi BatmanFTW,
PerfecT! We are very pleased to hear your enjoyable experience with the amazing sound quality and ease of use with your new Sony headphones. Your satisfaction means a lot to us. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi BradB,

We're thrilled that your son is so happy with the WH-CH720N headphones and that they've become his go-to choice. We hope he continues to enjoy the excellent sound and noise-canceling features.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Lupe,
Thank you for your time writing this review. We're glad you like the great sound, noise canceling features, long battery life, and easy connectivity of phone to your new headphones. We're sorry if the unit is sliding off while doing some of your exercise routines. We appreciate your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. 

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing SONY! - Kris

Hi TrevorD, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin