Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10497122
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but you can easily find better on same price at other stores
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your candid feedback, Computerbestgeek, regarding the WH-CH720N headphones. We value all our customer opinions, especially those that touch on price and competitive value.
We understand your sentiment that "you can easily find better on same price at other stores."
The WH-CH720N is specifically designed to hit a great balance in the mid-range market, focusing on our core strengths:
Comfort and Weight: They are some of the lightest over-ear noise-canceling headphones, making them extremely comfortable for long listening sessions.
Integrated Processor V1: This is the same chip technology found in our premium models, which is crucial for delivering quality sound and effective Active Noise Cancellation (ANC).
Long Battery Life: With up to 35 hours of playback with ANC enabled, they are built to last through your day.
However, we appreciate that the market is competitive, and you've found alternatives that you feel offer more at this price point. We constantly monitor the market and review our pricing to ensure we are offering the best possible value to our customers.
Thank you again for choosing Sony, and for letting us know how we stand against the competition.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good results, loved the sound. Have only used them on a flight so only gave a 4 star
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatM,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Excellent Value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones while on a great best Buy Sale. Love the sound and extra warranty I received by being a preferred member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CDBII, thank you for your fantastic review!
We're thrilled to hear that you love the sound quality of your WHCH720N headphones and found a great deal at Best Buy. It's fantastic to know that you're enjoying the additional peace of mind provided by the extended warranty through your preferred membership.
We're committed to delivering excellent products and services to our valued customers. Thanks for choosing Sony!
Gus
Great gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and value for a present for my niece her and her brother love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dealseeking, thank you for the wonderful review! We're really happy to hear the Sony - WHCH720N headphones made a great gift and that both your niece and her brother are enjoying the sound quality and value. Moments like these are what we love to hear. Thanks for choosing Sony to be part of your special gift! Best regards, -Dominick
No regrets
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great quality for a good price. No issues with battery, or bluetooth connection. Fits perfectly, and great for working out. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phil. Thank you for your enthusiastic review!. This has been a good choice. We're thrilled to hear that you love your WHCH720 Headphones talking about the battery duration, the perfect fitment and quality of the product. We hope this continues to be an enjoyable unit for you!. Thanks for choosing Sony. -Milton
Amazing sound for the money!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality for the money can’t be beat IMO! I’m no audiophile but bass and clarity is better than I expected. Only downside is Bluetooth latency if you need to use it for video editing or gaming. The delay is noticeable that you will want to use it wired.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidB, Thanks for the 5-star rating! We're glad you like your new headphones Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Decent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones for the price. Not much to complain about.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelH, Awesome! We're really delighted to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our WH-CH720N. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for leaving us such a great review on the WH-CH720N! -Jess
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them while I walk and are great. Ease of accessing my I-Phone and listening to Pandora.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, LarryjH,
Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound quality
Common yet sleek
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get to experience that solid closed off sound that comes with the NC and with the kind of ear muffs it has.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ab12,
Thank you for your time writing this review! Glad to hear you like your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
You'll Want These
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remarkable value for the money. It isn't just the crystal-clear sound, with ample bass and dynamic treble. It's the noise cancellation and the sheer comfort. They're light as a feather and don't make you feel like your head is being squished. I'm seriously thinking of getting another pair as a backup. I'm already looking at two pair for my stepsons. Thank you so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryD, Thanks for sharing your awesome experience. We are glad that you like the overall sound quality of your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the head phones, work great. Very good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoriB, You've made an excellent choice! Thank you for upgrading to your new WH-CH720N headphones. We're glad you're enjoying all the improvements we made on these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you so much for purchasing our WH-CH720N and for the 5-stars review! -Jess
- Pros mentioned:Sound quality
Great value for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional sound quality and the noise canceling works great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeR,
Perfect! We're glad to hear your enjoyable experience with your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Must Buy Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Before I had bought these headphones, I used Airpods, which were great, but for the gym they weren't. My Airpods would fall out when I'd work out and so I decided to buy these headphones. These are actually great noise cancelling headphones. It's a whole different world when you have them on and they fit great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HossainM, Thanks for sharing your awesome experience. We are glad that you like your new Sony WHCH720N wireless headphones, especially their noise canceling feature. Thank you for your purchase. Enjoy! Vincent
Great sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones everyday and they're great!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, gigisgardenparty! We're so happy to hear that you love your WH-CH720N headphones and that you're using them every day. We designed these headphones to be a comfortable and reliable companion for daily listening, and it's wonderful to know they're meeting your needs. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
Comfortable and Battery lasts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with the laptop that we recently bought
I would recommend this to a friend- Pros mentioned:Comfort
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good liking it. Comfort while using it is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LataV, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
Great broad sound and battery life/recharge time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially i was a little disappointed by the max volume, but that seems to be more of an iPhone 14 issue. I can hear lots of sounds in music that i have not heard with other headphones using Bluetooth. Sound quality is great. Both battery charge time and time to recharge are excellent. They adjust nicely for fit in all directions as well. Very happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Habigcon, Thanks for sharing your experience. We are thrilled to hear that you are very happy with your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
Good headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphone, they stay in place and are really comfortable but they are not water proof. I needed them for the gym but if you sweat a lot i don't recommend it, and you can still hear background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannya,
We truly appreciate your comment about our Sony Headphones! We're happy to hear that you find them comfortable to use. We always strive to deliver the best experience to our customers.
For gym use, Sony recommends the NW-WS623 model, which is waterproof and more suitable for such environments.
About the background noise that you can still here, it is essential to note that noise cancellation primarily reduces noise in the low-frequency band, such as train or airplane engine noise. Therefore, some ambient sounds may still be heard, particularly higher-pitched noises or voices.
But, if you are experiencing too much background noise, it could indicate that the noise canceling is not functioning optimally. Here are a few steps to troubleshoot this issue:
Ensure that the noise-canceling function is turned on.
Check for a software update and ensure that your headphones firmware is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137
Make sure that the headphones fit correctly over your ears. The effectiveness of the noise canceling can vary depending on how the headset is worn.
Reset and initialize your headphones if the problem persists.
Reset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
Initialization: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
Thank you for choosing Sony.
Best regards,
- Stephanie
- Pros mentioned:Sound quality
Happy w/ purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. Good sound and very easy to use,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryA, That's really cool! Thank you so much for the 5-stars review and for sharing your awesome experience with our WH-CH720N Wireless Noise Canceling Headphones. We are truly happy to hear you like its great features and overall performance of the unit. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess
.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love to use this headset with noise cancellation, awesome sound and great feeling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Srinu,
Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have an amazing day!
-DiegoV