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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 2,918 reviews
  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great comfortable to wear and sound nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictoriaV, Thanks for sharing your experience. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I’ve bought, 10 out of 10.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaM!
      Thanks so much for the 10 out of 10 review! It brings us great joy to hear that these are the best headphones you’ve bought. We really appreciate you sharing that with us.

      The WH-CH720N has a massive battery that lasts up to 35 hours and if you're in a hurry, a quick 3 minute charge gives you up to an hour of music.

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent for listening to music, very light. Sound great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisV,
      Awesome! Glad to hear your enjoyable experience with your new WHCH720N headphones. Your satisfaction with the superb sound quality means a lot to us. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Jamming

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Good affordable headphones. The noise canceling on these are good n feel comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaiyaH,
      Awesome! It's wonderful to hear your satisfaction with the noise canceling features and comfortable fit of your new headphones. Nice to know we were able to give you a great deal. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great Sound + Comfortable Wearing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound for the price. They also feel fantastic to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlakeC,
      Terrific! We are very pleased that you like the amazing sound quality and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I wanted—good sound, comfortable, affordable. Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skolar,

      Thank you for the 5-star rating and we're glad to hear that you like the sound quality, comfortability and price point of the headphones. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Peace on a Noisy Walk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value. Perform well walking the track in a noisy gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldM,

      We're glad the WH-CH720N headphones are performing well for you, especially with their noise-canceling capabilities in a noisy gym environment.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Sony is amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio. Music sounds amazing and has good bass. I like that they come with an audio jack and a cord to plug in your PS5 controller to it. I paired them to my phone and my PC, and switching between the two is a breeze. Phone calls sound great too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ImKindOfABigDeal,
      Perfect! We are committed in providing our customers with exceptional products and greatest experience possible. It's great to hear that you are enjoying the amazing sound quality, bass, supplied cable, Multipoint connection, and call quality of your WHCH720N headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great sound quality.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent over the ear headphones. Great sound and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Camman,
      Awesome! Glad to hear you are enjoying the great sound quality and comfortable fit of your headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Workout headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I mostly use them at the gym when I workout. Great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KatieD,

      Thanks for taking the time on sharing your experience with the WH-CH720N headphones. We are glad to learn that you are loving this product, which serves as a perfect companion for your gym workouts. It's wonderful to hear that you appreciate the excellent sound quality as well!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Worth the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, my daughter loves the comfort and longevity of the charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimmieA, We're glad that your daughter is enjoying her new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Perfecto

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit, sounds quality, amount to charge, etc were all perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AmberM,

      Thank you for choosing Sony!

      We're excited to hear that the fit, sound quality, and battery life of your WHCH720N headphones have been perfect for you. It means a lot to us that our product is enhancing your listening experience in such a positive way. Your feedback inspires us to keep delivering excellence in every detail.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Noise canceling and blue tooth are perfect.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Priced right, easy to set up, great quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, RonaldG!

      We are so pleased to hear that you are enjoying your WH-CH720N headphones. It's truly rewarding to know that you find them to be a great value and that the setup was easy. We designed these headphones to provide a high-quality, seamless experience right out of the box, and it's great to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    High quality, amazing sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice, for being a low cost headphones they have done amazing for the kids. Both the kids are tough on the headphones, and still working perfectly. Great option for the kids.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesus, Thank you for the 5-star rating! We're glad your kids like the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. noise canceling works very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boomhower, Amazing! We're thrilled to hear you like the comfortable fit and excellent noise cancellation of your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hesitant to purchase due to price and name. However, after charging and using found that for the price they can’t be beat. I would recommend to anyone that doesn’t want to spend too much but still wants quality and great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaysonP, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Pretty awsome!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed headphones and I went from earbuds to full size set because I lost my pair and didn’t have the funds to replace them. I chose to buy these instead. They are AWESOME!!!!! Work excellent! My ONLY complaint is that when I take them off I feel like I can’t hear anything. They do an excellent job at cancelling the noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bob123bob, Thanks for the positive feedback! We always strive to deliver the best quality with our products. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    My headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and is comfortable. It works well and is comfortable. It works well and is comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent very goo sound and confort. Very good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xmenxz, Great! You definitely made the right choice. We're really happy to hear you're very satisfied with the excellent sound quality and exceptional comfort of your WHCH720N Wireless Noise-Canceling Headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for sharing your wonderful feedback! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great Pair of Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good audio quality, great battery life, all for a reasonable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dock, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US