Customer Ratings & Reviews

Thank you for your fantastic review, Skye! We are delighted to hear that you love your WH-CH720N headphones so much.

It is particularly wonderful to know that you find them perfect to use when working out. We designed these headphones to be lightweight and comfortable for long listening sessions, so it's rewarding to hear that they are a great fit for your active lifestyle. With their effective noise canceling and great sound quality, they're meant to keep you motivated.

Thanks again for choosing Sony and for sharing your experience! We hope you continue to enjoy your music during every workout.

Best regards,
Gus
Sony Social Media Team

Hi BrendaM,

Thank you for your feedback. We are sorry for the confusion, but we would like to clarify that your WH-CH720N does have a built-in microphone. Because it uses a sleek, integrated design, the microphones are not immediately obvious. You can view the exact location of the microphone parts here:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html

If the microphone is not working during calls, it is likely due to the settings on your connected device. Here's what you can try to resolve it:

1. App Settings: Open your video calling application and ensure the microphone is set to [Headset (WH-CH720N Hands-Free)].

2. Computer Settings: If the option does not appear in the app, select [Headset (WH-CH720N Hands-Free)] within your computer's sound settings.

If the issue persists, please try these other troubleshooting steps:

Reset the headset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html

Initialize the headset (Factory Settings): http://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

For more personalized assistance, please contact our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Regards,
Dominick

Hi KitKat, thank you so much for your fantastic 5-star review of the Sony - WHCH720N headphones! It makes us really happy to hear you're experiencing the great quality and sound you were hoping for, and we're especially glad you find it easy to switch between our effective noise canceling and helpful Ambient Sound mode, allowing you to seamlessly transition between immersive listening and staying aware of your surroundings. With their lightweight design, comfortable fit, and long-lasting battery life, the WH-CH720N are truly designed to elevate your everyday audio experience. Thank you for choosing Sony! Regards, -Dominick

Hi Ring, We are glad to hear that your son loves his new Sony wireless headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. Thank you for choosing Sony! Vincent

Hi DeonaC,
Thank you so much for your wonderful feedback on the WH-CH720N headphones. We're thrilled to hear that you find them comfortable and that you appreciate the amazing sound quality.

Thanks for choosing Sony!
Best regards,
- Stephanie

Hi CarolR,
Wow! We're really glad you like the great sound quality and noise canceling features of your headphones. We appreciate and taken note of your feedback. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi Ianmoone, Great! We're glad that you like the noise canceling, comfort, style, and battery life. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi JoyceA,
Awesome! We're glad to hear that you enjoyed your long-haul flight using the headphones. Your satisfaction means a lot to us. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi JudeA,
We're glad that you appreciate the quality of our Sony - WHCH720N Wireless Noise Canceling Headphones but unfortunately you have to return them for something that has high sound quality. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We hope you'll consider Sony again in your future purchase. - Marco

Hello EliS,

Thank you so much for sharing your experience with the WH-CH720N headphones! We're immensely pleased to hear that you’re impressed and found them to be such a great value for the price. Your recommendation means a lot to us. We always strive to deliver products that combine quality and comfort. Thank you for choosing Sony!

Best regards,
-Fred

Hi MariaD, Thanks for sharing your experience and we are happy that you like the sound quality and noise canceling feature of your new Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent

Hi Kumar,
Thank you for sharing your feedback on the WH-CH720N headphones. We're sorry to hear about the Bluetooth connection issues you've experienced.

To help resolve this, please follow these steps:

-Ensure there are no obstacles between the headphones and your device.
Avoid areas with potential interference, such as near microwaves or crowded places.

-Set the headphones to "Priority on stable connection" mode.
This setting can be adjusted in the Sony | Sound Connect app.

-Check the app to see if a firmware update is available for your headphones.

-Pair the headphones with a different Bluetooth-enabled device to determine if the issue is with the original device.

-Reset and initialize the headphones to factory settings. You’ll find links with step-by-step instructions for each procedure below.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

If the issue persists after these steps, please contact our support team for further assistance.
https://www.sony.net/support-contact

Thanks for considering Sony products and bringing this issue to our attention.
Warm regards,
Estefany

Hi AntoinetteG, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi IvanO, Fantastic! We're delighted to hear you appreciate the amazing sound quality and value for money of your Sony WHCH720N. Thanks for choosing Sony! -Sam

Thank you for your concise and powerful feedback, g9n99! We are elated to hear that you're enjoying the good sound quality of the WH-CH720N.

We designed these headphones to deliver excellent audio performance, and your short-and-sweet review confirms that we've hit the mark. Thanks again for sharing your experience and choosing us!

Best regards,
Gus
Sony Social Media Team

Hello Chris,

Thank you for choosing Sony!

We're thrilled to hear you're enjoying your WHCH720N headphones. The noise cancelling technology is designed specifically to reduce background noise in environments like airplanes, giving you a much clearer and more immersive listening experience. We're also glad you like the foldable design and carrying case, making them easy to take wherever you go.

Best regards,
-Fred