Customer Ratings & Reviews

Hi Adapter,
Great! We're pleased that you're satisfied with your new Sony WHCH720N. With Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1. The WHCH720N allows you to fully immerse yourself in music without any distractions. Our WHCH720N lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco

Hi HulkMata, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi StevenW,

Thank you for the 5-star rating and we're glad to hear that you like the easy to use function and comfortable design of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-David

Thank you for sharing your feedback, MadalynS.

We are so sorry to hear about the discomfort you experienced with the WH-CH720N headphones, and that they triggered your TMJ. This is certainly not the comfortable experience we aim to deliver, and we understand your frustration. We appreciate you giving them a try, and we're glad to hear that they were at least a great budget-friendly option for you.

We are also glad to know that you found them to be comfortable for a while, and we'll be sure to share your feedback about the fit with our product development team.

Thank you again for your valuable feedback.

Best regards, Gus, Sony Social Media Team

Hi there,
Perfect! We're thrilled to hear that you like the comfort, noise cancelling capability and great sound quality of our Sony WHCH720N Wireless Noise Canceling Headphone. You can enjoy more because it was ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life. You’ll almost forget you’re wearing it. With Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1. The WH-CH720N allows you to fully immerse yourself in music without any distractions. Keep listening to good vibe music and thank you for choosing Sony! - Marco

Hi GSMITH,
Thank you for the 5-star rating! We're delighted to hear your enjoyable experience with the amazing sound quality and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi KitKat, thank you so much for your fantastic 5-star review of the Sony - WHCH720N headphones! It makes us really happy to hear you're experiencing the great quality and sound you were hoping for, and we're especially glad you find it easy to switch between our effective noise canceling and helpful Ambient Sound mode, allowing you to seamlessly transition between immersive listening and staying aware of your surroundings. With their lightweight design, comfortable fit, and long-lasting battery life, the WH-CH720N are truly designed to elevate your everyday audio experience. Thank you for choosing Sony! Regards, -Dominick

Hello Chris,

Thank you for choosing Sony!

We're thrilled to hear you're enjoying your WHCH720N headphones. The noise cancelling technology is designed specifically to reduce background noise in environments like airplanes, giving you a much clearer and more immersive listening experience. We're also glad you like the foldable design and carrying case, making them easy to take wherever you go.

Best regards,
-Fred

Hi Jess,
Thank you for reaching out to us. We're glad to hear you like the great sound quality and comfortable fit of the WHCH720N headphones. However, we are sorry if you are experiencing some issues with the unit. Allow us to help make this a better experience.

You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. This headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features.

However, connecting the headphones to the app provides additional functionality and customization options. For more details, please refer to this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
Please try some solutions on this link to troubleshoot Bluetooth connection issues with the headphones:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi Sagar, we're happy to hear that you like our Sony - WHCH720N! These headphones take noise canceling to the next level with our Integrated Processor V1, so you can fully immerse yourself in the music. Thanks for choosing Sony, regards. -Dominick

Hi Tbootsie, Thanks for your feedback and we're glad that you are enjoying your WH-CH720N headphones. It's wonderful to know you like the amazing sound quality, easy Bluetooth pairing, and noise canceling feature of the unit. Thank you for the recommendation and for choosing Sony! -Jess

Hello Loveit,

Thank you for choosing Sony!

We're beyond pleased to hear that your WH-CH720N headphones worked great on your international flight and delivered such impressive sound quality. It's great to know they've exceeded your expectations, especially in a travel setting where comfort and reliable audio make all the difference. Enjoy them for many more sessions!

Best regards,
-Fred

Hi, BetzyV,

Thanks for the review and the 5-stars rating! It brings us great joy to hear how much your daughter is enjoying your Sony headphone's top-technology features! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, she'll be able to concentrate and mute the outside as she pleases!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi, HopeS,

Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hi JorgeB,
Amazing! Great to hear you are enjoying the superb sound, comfortable fit, and design of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Thank you for sharing your fantastic review, Person2001!

We are so pleased to hear that your initial skepticism about the WH-CH720N headphones was completely erased once you purchased and tested them! We are delighted that you were amazed by the sound quality and found the ability to customize the settings, including boosting the volume, to be a great feature that enhances your listening experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Mario, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl