Customer Ratings & Reviews

Thank you for sharing your feedback, LeslieA!

We are so thrilled to hear how much you are loving your WH-CH720N headphones! It's incredibly rewarding to know that you're enjoying the color and that they are so lightweight. It's also fantastic to hear that the noise reduction is working great for you. We designed this model to be a convenient and reliable option for everyday listening, and it brings us great satisfaction to know that they are working so well for you.

Thank you again for choosing Sony and for your valuable review.

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, JeffD!

We’re honored that the WH-CH720N is your first pair of headphones! It’s great to hear that they are doing exactly what you bought them for and that you're enjoying the experience so far.

Thank you for choosing Sony for your first step into the world of headphones!

Best regards,

Gus, Sony Social Media Team

Hi MatthewG! Thank you for taking the time to share your experience with the WH-CH720N headphones. It brings us great joy to hear that you found them easy to install and that the noise-canceling feature is working effectively in your office environment.

We designed these headphones to provide exceptional sound quality and comfort, making them perfect for immersing yourself in your favorite music or staying focused during work.

Thank you for choosing Sony!
Best regards,
Estefany

Hello Nick,

Thank you so much for your kind words about the WHCH720N headphones! We're thrilled to hear that you're enjoying the great sound quality. It's wonderful that you found a comfortable alternative to earbuds. Your experience motivates us to continue delivering high-quality products. Thank you for choosing Sony!

Best regards,
-Fred

Thank you for sharing your feedback on the WH-CH720N, JoshuaD! We're glad to hear that you find them to deliver good sound quality and solid performance for their price. Many users prioritize sound quality and value when choosing headphones, and it's great to know the WH-CH720N met your expectations in these areas.

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Thank you for the fantastic review, FelipeG!

We are so glad to hear that you're enjoying your WH-CH720N headphones. It’s always rewarding to know our products are hitting the mark for our customers.

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi TaraD, Thanks for sharing your experience with the Sony WH-CH720N headphones. Indeed, they're praised for their sound quality and ease of pairing with devices like tablets and smartphones. However, regarding the PlayStation 5, these headphones don't support Bluetooth audio connectivity with the PS5. The PS5 doesn't allow standard Bluetooth audio devices to connect directly due to latency issues with Bluetooth audio streaming, which can affect gaming performance.

If you want to use the WH-CH720N with your PS5:

Wired Connection: You can connect the headphones using the 3.5mm audio jack to the PS5 controller for audio output. However, keep in mind that this connection won't allow you to use the microphone built into the headphones since it only works wirelessly.

Third-Party Solutions: There are third-party Bluetooth adapters which can sometimes work around this limitation by adding a low-latency Bluetooth connection to the PS5, although compatibility and performance can vary.

Sony offers headsets like the Pulse 3D Wireless Headset that are specifically designed to work with the PS5 without these compatibility issues.

For gaming, if wireless audio with a microphone is a priority, you might need to look into headsets specifically designed for console use or use the wired option with external microphone solutions. However, for non-gaming uses, your WH-CH720N headphones appear to be a great choice.

Regards,
Carl

Hi Kman,
Amazing! What a great deal you got there. We are thrilled to hear that your daughter loved her Sony WHCH720N. Our WHCH720N can compete with other brands when it comes to sound quality and features but in a cheaper price. The WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco

Hi JoseB, Thank you for the positive review! We're happy to hear that your wife like the great fit, superb sound, and excellent noise cancellation of the Sony WHCH720N. And we're sorry to hear about the zoom calling issue. When you use a video calling app, open the settings of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WHCH720N Hands-Free)]. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam

Hi MrFarf, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Thank you for your review, BradleyP!

We are so pleased to hear that your WH-CH720N headphones sound great and that you would recommend them. We designed them to deliver high-quality audio in a comfortable and convenient package, and it's rewarding to know that they are meeting your expectations.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Voodoo,

Thank you for the 5-star rating! We're happy to hear that your granddaughter loves the headphones. Thank you for choosing Sony!

-David

Hi Scorpio,
Thank you for your time writing this review! We're glad you like the great sound and durability of your new headphones. We've taken note of your feedback with regard the design. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris

Hi KevinS,

We’re sorry to hear about the difficulty with the instructions and the computer connection. To pair your headphones, please press and hold the power button for 7 seconds until the indicator flashes blue and red, then select "WH-CH720N" in your computer's Bluetooth settings. You can also access our digital Help Guide with adjustable text sizes here: https://helpguide.sony.net/mdr/2966/v1/en/index.html

Thanks for choosing Sony.

Best regards,
Eliab

Hello CharlesH,

Thank you for choosing Sony!

We’re honored to hear that the WHCH720N headphones offer just the right balance between quality and value for you. It’s wonderful to know they make a great gift, as we aim to provide products that fit a variety of preferences and occasions. Your feedback encourages us to keep delivering reliable and versatile audio experiences.

Best regards,
-Fred

Awesome, Dbc1! We're glad your grandson likes his new headphones. Thanks for choosing Sony. -Craig