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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,918 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My new Sony headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit great over my ears and comfortable. Sound is good and noise. Anceling works. Bluetooh connection was a breeze.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DelV, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones but could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall sound quality and noise cancellation is good for this price point. The only thing I dislike about this item is that it cannot be used while it’s charging. Even if you plug in the 3.5 mm jack it will not have any audio. I wished u could at least have the mono sound while it’s charging

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayB, We are happy that you like the overall sound quality and noise canceling feature of your Sony WHCH720N wireless headphones. We take all user input seriously and will make sure your comments reach the appropriate person, especially with regard to your concern. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great for my daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for my daughter. Small lightweight. Not too heavy on the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your wonderful 5-star review, DeeBo!

      It's great to know that your daughter is enjoying her WHCH20N headphones! These headphones are designed to deliver exceptional sound quality and performance, all packed into a compact and lightweight design.

      We truly appreciate your support and thank you for choosing Sony!

      Best,
      Gus Sony_US

  • Rated 5 out of 5 stars

    Comfy head phones, easy to operate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves loves loves them! Reasonably priced. They sell a hard shell case on here also that is a must to keep the safe :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaylaH,
      Thanks for the wonderful review! We are really happy to hear that your son is loving his new WH-CH720N headphones! It is also great that you found a solid case to keep them protected while he's on the move.

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good prduct

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to see what all the buzz is about this headphones, had my eyes on this products for months now. finally got them and love the sound and everything about it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pablo, Awesome! We are glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound…plus excellent noise cancelling. Definitely helps in loud areas. Plus the adaptive sound and equalizer helps out a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenV, Thanks for leaving us such a great review on the WH-CH720N! We are really delighted to hear you're satisfied with the incredible sound quality and excellent noise cancellation of your WH-CH720N Wireless Noise Cancelling Headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect SOUND

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy!! I bought them my granddaughter she never take them of perfect sound she says.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chef, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Makes a great gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones for my brother who loves to listen to podcasts and YouTube videos and he couldn't be any happier with these headphones! The noise cancellation effect is great and great for traveling, highly recommend it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Theresa,
      Thank you for the 5-star rating and recommendation! This is definitely a great gift for your brother. Nice to hear he loves his new WHCH720N headphones. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST HEADPHONES!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work perfectly with the noise cancelation and lets me hear my favorite songs better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chubasco, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Can't beat Sony quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift for our teen daughter. Chose these over the other brand as Sony products have always been a top pick for years and years in our family!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferP,

      We are truly heartened to learn that Sony products have been a top pick in your family for years and years, and thank you for choosing the WH-CH720N headphones as a Christmas gift!

      We are honored by your family's continued loyalty and are thrilled that you chose us over other brands for your teen daughter. We hope she enjoys the great sound and comfort of her new headphones!

      Thank you for your five-star review and for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job for the money. It ain't so great as the premium ones. But it have a good audio and mic quality. Build is not soo stiff enough but it can withstand the regular usage. Initially had the problem for connectivity but uninstalling the sony headphone app fixed the issue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gokul,
      Thank you for the 5-star rating! We're glad to hear your investment with your new headphones is worth it. Nice to know you like the sound and mic quality of the unit. We're sorry if you experienced connectivity issues and glad to know it was resolved after uninstalling the app.

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Nice headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Would buy again. The old head phones are better than the newer one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CalishaR,

      We are delighted to hear that you are enjoying your new headphones and would choose them again! While we are always innovating to make our newer models lightweight and packed with advanced noise-canceling technology, we truly value the perspective of a long-time listener who appreciates the feel of our classic designs. We are glad these are a great fit for your daily listening.

      Thank you for continuing your audio journey with the Sony family.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JV’s Quietcomfort

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design and quality of this product is above the expectation. Using this product is making me eargasm.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, We're truly glad that it exceed your expectations. Enjoy and thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really great headphones for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are possibly the next best thing to the XM4 minus the bells and whistles. The sound and noise Cancelling is per Sony standard.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! This will be my son’s 2nd pair. He loves the noise canceling and likes them better than his Beats.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cancelling out sounds you don't want to hear..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work so well that it cancelled out the gruesome sounds of vomit from the woman who sat behind me during a flight to California. 5/5, highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SabiB, Awesome! We're thrilled to hear you're enjoying the exceptional noise cancellation of your Sony WHCH720N. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Meeting my best expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound. I bought these for a long flight and they lived up to my expectations. I used the noise cancellation for the entire flight while sleeping, listening to music and watching several shows. My one wish is that they would fold up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DouglasC, Thank you for sharing your awesome experience with your new Sony wireless noise canceling headphones. We are thrilled to hear that they lived up to your expectations. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product for the revenue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the money. Got them for my daughter for Christmas to replace a broken pair and she loves them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Made a great gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones for my dad who loves to listen to podcasts and YouTube videos and he couldn't be any happier with these headphones! The noise cancellation effect is great and great for traveling, highly recommend it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's fabulous, Theresa! We are thrilled to know that you find our WHCH720N perfect as a gift! Also, we are pleased to hear that your dad is happy with the exceptional noise canceling feature and superb performance of these headphones. Thank you very much for recommending our WHCH720N and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and great noise cancelling feature. I wear daily at the gym, and my gym plays the worst music, and it’s very loud. These headphones cancel out their horrible music so I can listen to what I like.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fetzer,
      Awesome!Glad to hear you are enjoying your WHCH720N headphones while working out. Your satisfaction with the incredible sound quality and noise canceling features are greatly appreciated. Thanks for choosing Sony! - Kris Sony_US