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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,918 reviews
  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great I never had any like these before!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, KyleV!

      We are so glad to hear you're loving the WH-CH720N! It’s awesome to know that your first experience with these headphones is hitting a high note.

      Welcome to the Sony family!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Navy Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony headphones are excellent quality. Very easy set up! Can’t wait to use them during the semester.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One up from ear buds…?

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughters and they’ve not stopped using them since the day they got them. They’ve both had AirPods but this seems to be their preferred goto for headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi elStrockito,
      Thi is definitely a great gift for your daughter! We're happy to hear that she likes her WHCH720N headphones. Thanks for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really good they sound more expensive than they are love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleN, that's absolutely fantastic to hear! We are thrilled that your Sony WH-CH720N headphones are exceeding your expectations and sound "more expensive than they are"! It's awesome to know that our efforts to deliver amazing sound quality and effective noise cancellation at a truly competitive price point are hitting the mark for you. Thanks a lot for your enthusiastic review and for choosing Sony! Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product for a teenager

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son that has hearing issues in one of his ears...He absolutely loves them and uses them daily!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great! I got mine on sale and I love everything about them. The noise cancellation is really good. I hear a bit but that is because I don’t turn the volume all the way. The only issue I had, it took me a while to connect to a second device. It didn’t pick up the Bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your feedback and for sharing your experience with the WH-CH720N, JudithA! It’s rewarding to hear you're enjoying the sound quality and noise cancellation—especially after getting them on sale.

      We appreciate your mention about the challenge connecting to a second Bluetooth device. If you run into this again, try placing the headphones in pairing mode by holding the power button for about 7 seconds, until you hear "Bluetooth pairing." This should allow other devices to discover and connect to your headphones more easily. For switching between devices, make sure to disconnect from the first device before pairing with the next.

      If you ever need more detailed guidance, our support team is always happy to help. Thanks again for choosing Sony—enjoy your listening experience!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones for budget!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product if you're wanting to buy headphones on a Budget. Noise cancellation works well also, and the sound is great for the price. High recommendation for a budget

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wellness365, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Lovely headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned these for about a month now and they're probably my favorite pair of headphones. The fit snug to my head and stay on. Previously was using a set of wired Shp9500 and these have phased them out of my everyday use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Percy, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy. Value for money. Very nice headphones and not too pricey. Reasonable price. 1st time buying headphones and so far I am satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cessM,

      We are thrilled that your first pair of headphones is a success! It is great to hear that you are finding the WHCH720N to be a valuable and satisfying purchase for the price.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Greast Xmas gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal on Black Friday my child will be extremely happy on Christmas can’t go wrong with SONY and a great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReneeC,

      It makes us really happy to hear that you scored a great Black Friday deal on the WH-CH720N! We are thrilled to be a part of your child's Christmas and are confident they will love the comfort and sound quality of their new headphones.

      Wishing you and your family a wonderful holiday season with Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Good headphones, no issues so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son after his previous headphones (710 model) cracked (still usable - with a tape holding in place). The new headphones seem better constructed and lighter. So far no issues. Like the color...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi slg1,
      Thank you for the continued trust you have put in our brand! We're sorry to hear what happened on your son's previous headphones. We really appreciate that you purchased another pair of Sony headphones for him. Glad to hear you like the quality, lightweight, and color of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Great value!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, good nose cancellation. Great value!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Kirk!

      We’re thrilled to hear that you’re enjoying the great sound quality and noise cancellation of your WH-CH720N. Delivering premium features and great value in one package is exactly what we aim for!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Quality purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good brand of headphones. This was a secret Santa gift for my son-in-law who works a lot from home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shoppers,

      That sounds like a perfect Secret Santa gift for a home office setup! We’re happy to hear your son-in-law is enjoying the brand quality and noise-canceling features of the WHCH720N.

      Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought as a gift and they really like it. Love how it switches between noise cancelling or microphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, JohnW! These headphones are indeed a perfect present to your love ones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio quality for the beginner audiophile. Also very comfortable and no issues with Bluetooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my son and he loves them. The headphones completely cover his ears and that is something that comforts him. The battery life is great and haven't needed to charge them all that much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictoriaA, That's great to hear! We are glad that you son loves his new Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product my sister loves the sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were very good headphones, super comfy and sound great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BSA1,

      You made the right choice! We're glad that you like the comfort and sound quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    everyday listening

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very Comfortable and loud enough for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brian,

      We're excited to hear you're enjoying your new WH-CH720N headphones' great audio quality and comfortable design. We can't be happier to know they're loud enough for you!

      Thanks for choosing Sony.

      Sincerely,
      Jenn | sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice purchase good quality for the budget friendly option

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive experience with the WH-CH720N, Ruth! It brings us great joy to hear that you consider them a nice purchase and a good-quality, budget-friendly option.

      We designed the WH-CH720N to offer a fantastic balance of features, including great sound and effective noise canceling, all at an accessible price point. Your feedback confirms that we've succeeded in providing a product that delivers excellent value.

      Thanks again for choosing Sony! We hope you continue to enjoy your headphones.

      Best regards,
      Gus
      Sony Social Media Team Sony_US