Customer Ratings & Reviews

Hi WilfredF, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Therealnunja,

Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi FusionGuy,
Good choice! Thank you for your purchase. We're very pleased to hear that you are loving the noise canceling feature, sound quality and the Sony | Headphones Connect app wherein you can customize the headphone to your preferred audio settings. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi DeantaA, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi JustenB, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi JoyH, Amazing! We're thrilled to hear that your daughter is enjoying the sound quality and noise canceling function. Thank you for choosing Sony! Erin

Thank you for the fantastic review, TamTam!

We are so glad to hear that the WH-CH720N won you over as a replacement! It’s great to know that these headphones have not disappointed. With our Integrated Processor V1 and a lightweight design that offers up to 50 hours of battery life, they are built to be your reliable go-to for daily listening.

Thank you for choosing Sony!

Best regards,

Gus,
Sony Social Media Team

Hi VonnieJ,

It makes us really happy to hear that you are absolutely loving your WH-CH720N headphones! There is nothing we like better than hearing that our products are hitting the mark for our customers.

Thank you for making Sony part of your listening experience!

Regards,
Dominick

Thank you for the review, SergioC!

We are thrilled to hear that you're enjoying your WH-CH720N headphones! It’s great to know they are keeping up with you both during your gaming sessions and your workouts. We specifically designed them to be our lightest overhead noise-cancelling model so they stay comfortable no matter how you're using them.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi NatanV, perfect! You've certainly made a great choice! We're truly happy to know that you're well-pleased with the amazing sound quality and superb noise canceling feature of your WHCH720N. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo

Awesome, BigSed! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hello ArmandoC,

Thank you for choosing Sony.

We’re honored to hear that the WHCH720N headphones were practical and useful for you. We’re truly sorry to learn about the issue you experienced with them breaking. We recommend checking online for a local electronic repair center near you, as they might be able to help get your product back in working order. Alternatively, if you are interested in purchasing a new product, we invite you to visit our website at https://electronics.sony.com/. Here, you will find our current lineup featuring the latest technology and innovations.

Best regards,
-Fred

Hi MonicaS,

It is truly wonderful to know that your WH-CH720N headphones are serving you so well across different parts of your day. Whether you are pushing through a workout or deep in a focused work session, our lightweight design and Integrated Processor V1 work together to provide effective noise cancellation without the bulk. We are thrilled that the versatility and comfort of these headphones are helping you stay in the zone, regardless of your environment.

Thank you for making Sony a part of your daily productivity and fitness routine.

Regards,
Dominick

Hi CKman, Awesome! It's wonderful to hear that the noise cancellation has improved over your 5-year-old pair. Thanks for sharing your amazing feedback and for choosing Sony! -Jess

Hi AnulfoB,

We feel privileged to know that you are extremely happy with your purchase and that the WH-CH720N has made such a fantastic impression on you!

To deliver that awesome experience, we packed these headphones with our Integrated Processor V1, which provides high-level noise cancellation by processing ambient sounds with incredible speed. This technology allows the 30 mm driver units to shine, producing a balanced soundstage with clear highs and rich lows. Additionally, we focused heavily on long-term wearability; the lightweight, ergonomic design ensures that you can enjoy your favorite playlists or podcasts for hours on end without fatigue, making them a perfect companion for all-day use.

Thank you for trusting Sony!

Regards,
Dominick

Hello Polly,

Thank you for choosing Sony!

We're honored to hear that your husband loves the WHCH720N headphones you gifted him for Christmas. It’s wonderful to know our product could bring joy to such a special occasion. Your support means a lot to us.

Best regards,
-Fred