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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,918 reviews
  • Rated 5 out of 5 stars

    Headphone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my 10 year old Grandaughter for Christmas and she loved them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TinaL,

      We are thrilled to hear that your granddaughter loved her new headphones for Christmas!

      It is wonderful to know she can enjoy her favorite music and videos with the Dual Noise Sensor technology, which allows for a truly immersive listening experience. We are also glad that the exceptionally lightweight design makes them comfortable enough for her to wear all day long.

      Thank you for making Sony part of your holiday celebrations.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Comfy all day long

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the headphones, it’s been hard to find a pair of headphones that are actually comfy to wear for long periods of time - these are great!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, JaimeC! We're glad you like them. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    No buyers remorse.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear sound. I purchased these over the Beats headphones in similar price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BernardF, thanks for taking the time to share your experience with the Sony - WHCH720N! We're thrilled to hear you're enjoying the high sound quality and well-balanced sound tuning of these headphones. They also offer a super comfortable and lightweight design, which is a perfect combination for long listening sessions! Thank you for choosing Sony. Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Help with hearing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great for my husband when watching tv as he is hard of hearing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhyllisN, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gret

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. and you can hear voices easily. great price too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rwss, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sound for Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones. I use them on my turntable. They are comfortable and were easy to connect to my blue tooth Audio Technica stereo phono.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mountain2Valley,
      Thank you so much for your valuable feedback! It's great to hear that you love the amazing sound quality, comfortable fit, and easy Bluetooth connectivity of your WHCH720N headphones. We are committed on providing our customers with the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Friend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as described. This was a present for a friend. These were what she wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones I like the auto noise cancellation where it detects what you are doing and it cancels the noise for the different activities you are doing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey, HugoG! Fantastic! We are truly happy to learn about your satisfaction with the Adaptive Sound Control feature and superb performance of your WH-CH720N. Thank you so much for the love and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy connection with computer and other devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QuimetC, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, sound proof. I feel like I could hear the ocean with these bad boys.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, SeymourJohnson!

      It’s wonderful to hear that the Noise Canceling on your WH-CH720N headphones is creating such an immersive experience for you. We designed these bad boys with our Integrated Processor V1 to ensure that the outside world stays out, leaving you with nothing but clear, high-quality sound.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Good Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soft on the ears good quality for the price.. Love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, we appreciate your positive review!

      Glad you're enjoying the comfort and quality of the WH-CH720N headphones.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    WH-Chicago 720n

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It the best headphone I have ever gotten for the price. The app is pretty good too. It has an equilializer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FonsiV,

      We are very glad to hear that the WH-CH720N headphones are the best you've ever purchased for the price! We're also happy you're enjoying the features of the companion app, especially the customizable equalizer. Thank you for the five-star review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Solid Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great and if you use the equalizer in the app you can dial them in and make them sound just the way you want them to sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pops, Thank you for sharing your thoughts and experience so far using your new Sony WH-CH720N. We're glad you love the exceptional sound quality and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app and revitalize your music. The ultimate custom preset is your own. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Wonderful product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love em cause their pink i plan to get another pair in a different color

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasB,

      We are so happy to hear that you love the pink color of your WH-CH720N headphones! It is great that you are already planning to add another pair to your collection; in addition to the beautiful pink, this model is also available in black, blue, and white if you are looking for a different style to switch things up.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would Buy Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll never go back to earbuds after using these bad boys. Great for Autistic/ADHD users to tune out surroundings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayganS, Thanks for sharing your review. We're glad you are impressed. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony -720N Wireless Noise

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good sound quality, but call answer button difficult to find when headphone is over the head. I sometimes press the wrong button

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harsha, Thanks for sharing your review. We're thrilled to hear that you love your new headphones! However, we're sorry to learn that you're experiencing difficulties with the buttons. We suggest taking some time to familiarize yourself with their functionality. Alternatively, you can also control the headphones using your mobile device. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely amazing. a real stress reliever when there is too much noise. I have bad anxiety and this helps so much in public places. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VivianH, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound this headphone produces is incredible, and I can walk around the house listening to Sirius XM. A great product for what I paid

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi elsh, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Good head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, worth the money Highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gilbert,

      Thank you for choosing Sony!

      We're honored to hear that the WHCH720N has impressed you and that you highly recommend it. Your endorsement truly motivates us to keep delivering products that offer great value and performance.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Nice but feels like its only plastic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for myself, an adult woman, but felt it was just okay. I didn't return it but gave to my teenager who loves it. He said it connects effortlessly to his iPhone. I removed star because I thought it felt like cheap headphones that should cost $20. Teenagers may feel differently.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nae1, We appreciate your feedback. We take all user input seriously and will make sure your comments reach the appropriate person. It's good to hear that your teenager loves the headphones. Our WH-CH720N headphones allow your teenager to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for trusting Sony! Vincent Sony_US