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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,918 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Make me dance as good as i sing in the shower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. Sound is great. Noise cancelation is so good i couldnt even hear my own kid crying on the airplane. Buy these ans live a good life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanO,
      Thank you so much for such a great review! We're glad to hear that you love your new headphones. Your satisfaction with the amazing sound and features are greatly appreciated. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the recommendation and for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are excellent, and my teenage child absolutely loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this wonderful feedback!

      We are delighted to hear that the WH-CH720N headphones are excellent and that your teenage child absolutely loves them!

      It's rewarding to know that the combination of comfort, sound quality, and features resonates so well with younger users.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality of product and great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones at a great price!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. My shows sound like I’m right these during the taping!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, JennA! We're glad you love your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Awesome

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Amazing sound quality, surprised with the quality I got from the amount I paid. Worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MyMindIsBlank, Thanks for sharing your awesome experience. We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Ok for the price!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is ok I expected better quality from Sony battery life is ok not great. For the price good deal.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marty!
      Thank you for sharing your honest feedback with us. We are very glad to hear you find the WH-CH720N a good deal overall.

      To improve the sound, you might want to explore adjusting the equalizer settings on your device or Sony | Sound Connect app to better suit your preferences. Also, ensuring your headphones have the latest firmware update can help optimize performance.

      Thanks for choosing Sony and for your feedback.
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound is great, the noise cancellation is great, all above for price point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love tj

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves it so much. It’s comfortable for her big ears. She wears it all day at school for sensory needs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherryWright,
      Thank you so much for the 5-star rating! We're really glad that your daughter loves the WHCH720N headphones. Nice to know it suits her needs and expectations. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Perfect for daily use!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice ambient sound function with a good sound! Used daily due to good battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ValerieB, that's awesome! We're truly happy to know that you find our WHCH720N perfect for your needs. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is Great product works wonderfully was easy to get

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Thomas,

      Thank you for choosing Sony!

      We’re honored to hear that the WHCH720N headphones are performing exceptionally well and that your purchase process was seamless. Your feedback is truly appreciated, and we’re grateful for the opportunity to serve you.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great sound for a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the headphones for my daughter and she loves them! They are comfortable to wear for long periods of time and the controls are easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardW, Awesome! We're glad that you like the ease of use and comfort. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is me second pair of headphones and we love them. The noise cancelation is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, AzucenaS! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I use them at the gym only because my airpods fall when I workout. These stay on and quality of sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulietaQ, We are glad to hear that you love your Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best afforable noise cancelling headphones on the market for it’s price range. App is great and provides a lot of versatility as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ibrahim, Thank you for the positive review! We're pleased to hear you like the versatility of the app and overall value of your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Good buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase. Good value for the buy. Very happy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Bengalboy1991!

      We are absolutely thrilled to hear that you are Very happy with your purchase of the WH-CH720N wireless headphones and that you feel they offer good value. It’s incredibly rewarding to know that we’ve delivered a product that meets your expectations for both quality and price.

      Thank you again for choosing Sony and sharing your positive experience!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, superb sound quality, awesome overal, I use them for listening to music from my Iphone, they are amazing! Sony rocks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tesa, lovely! We're glad you are enjoying the sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice product with best sound quality and really recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VishalD, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wife loves them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my wife for her birthday. The overall sound is great and she loves the noise cancelling feature. Wait a minute...am I the noise?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Swilson6144,
      Great! Perfect gift for a perfect wife. We are thrilled to hear that your wife likes her new Sony WHCH720N, especially its noise canceling feature. Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. The WHCH720N headphones let you enjoy the natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Also, it is ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget that you’re wearing it. You might be the noise in her ears but your voice will definitely be the music to her heart. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones !

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    such amazing headphones ! the noise cancellation is great! totally recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamanthaG, great! We're glad you are enjoying your new headphones! Thanks for trusting Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good for the entire fam

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got there for my hubby and he loves them. He hadn't tried Sony headphones yet but I have a different version and he liked the sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kipper,

      Very nice! We're happy to hear that your husband loves the Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US