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Customer reviews

Rating 4.6 out of 5 stars with 2918 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,918 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product, noise cancelation, adjustable the only thing i didnt like is that you can kinda feel the plastic inside the ear muff, maybe added cushion there too, they would be perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GinaH, We're glad that you like the noise canceling function. We appreciate your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say, they sound very good. The Bluetooth connection was nice, and they sound well with the wire. They can feel a bit abrasive on my ears after a while.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaxwellZ, We are sorry to hear about your concern. We recommend wearing the headphones correctly and adjusting the length of their headband for a more comfortable listening experience. Check out this link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. Despite your concern, it's good to know that you still like the sound quality and Bluetooth connection of your headphones. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Reliable Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have great sound quality and noise cancellation. Can be a little difficult to connect but overall very good headphones!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment. I am using during workout. Sound quality is top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is amazing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound that is just as advertised. Confortable to wear, noise canceling really works.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BCDC,
      Awesome! Nice to hear that you are having a great time with the superb sound, comfortable fit, and canceling features of your WHCH720N. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for money, it has gone beyond my expectations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Innocent!
      Thanks for sharing your thoughts on the WH-CH720N headphones.
      It is most rewarding to hear that you feel they offer great value for money and have gone beyond what you expected!

      We designed these to be a perfect blend of performance and comfort, packing in Digital Noise Cancelling and an impressive battery life (up to 35 hours with NC on) into a super lightweight design.

      We appreciate your business and thank you for choosing Sony headphones!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Nothing like noise canceling that works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loves them! They work incredible and I am so glad we went to Best Buy. They have excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the quality of these, the noise canceling is amazing, just need to put a sticker on one of the sides to designate the left and right

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maelinn,
      Thank you so much for the 5-star rating! We're delighted to hear you like the quality and noise canceling features of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. The quality materials and sound is amazing. I enjoy the ability to adjust the sound as well. 100% recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NatashaR, Fantastic! We're so glad to hear that you love the built quality, amazing sound, and the ability to adjust your sound preference using the Sony headphones connect app. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones when it comes to listening and it tracks your movement through the app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JovaniC,
      Awesome! We're glad to hear that you are having a great time with the superb sound quality and features of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality of these headphones. I bought them for a train ride to New England enjoy them for the ride

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaP,

      Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling headphones!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase for daughter who is very sensitive to noise. She is able to enjoy he online books, “white noise” sounds and the noise cancellation is the BEST!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Glove,

      Thank you for choosing Sony!

      It makes us really happy to hear that the WHCH720N headphones are helping your daughter, especially since she’s sensitive to noise. Knowing that she can comfortably enjoy her online books and “white noise” sounds thanks to the noise cancellation means a lot to us. Thank you for sharing your experience—wishing her many more peaceful and enjoyable listening moments with her headphones!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for music....................................

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kali,

      Thank you for sharing your feedback! We’re glad to hear you are enjoying the music quality on your WH-CH720N headphones. We strive for a 5-star experience, so if there is anything we can do to improve your experience or if you have any questions, please feel free to reach out to our support team here:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are better than expected owned a different brand these are much better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Patrick! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Magnificent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, reliable, and also durable. Highly recommended to anyone looking for some low cost and great quality headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoZ, We are glad to hear your experience with your Sony wireless headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing I love them so good and the good noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisR, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones that I have ever had. The best purchase I have made this year.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Gamer25! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones to use for focus and ignore the 5 dogs barking at nothing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Datagirl, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Happy man.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loves them and we’re glad I insisted on the more expensive headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, SharonK!

      We are absolutely thrilled to hear that your boyfriend is loving his WH-CH720N headphones and that you're both glad you went with them! It's rewarding to know that the quality and performance are well worth the investment.

      Thanks again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 14 year old daughter loves them. She traded in the beats for these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jstrong24,

      Awesome! We're glad to hear that your daughter loves the Sony headphones. Thank you for choosing Sony!

      -David Sony_US