Customer Ratings & Reviews

Hi Kraig,

Thank you for your feedback! We're glad you caught them on sale and that the WHCH720N headphones were completely worth it. It's great to hear that the noise-canceling feature is to your liking. We hope they continue to deliver a solid listening experience wherever you go!

Thank you for choosing Sony!

Best,
Aldair

Hi MarcoC,

That's fantastic! We are extremely pleased to know that your son is very happy with the comfortable fit design and exceptional performance of his WH-CH720N. We truly appreciate your recommendation! Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hello Eheadphones,
Thank you for your purchase and for leaving your feedback. We're glad that you are pleased with the sound quality of our WHCH720N. You may try adjusting the headband of the of the unit to fit perfectly into your head. Thanks for choosing Sony! - Marco

Hello BillB,

Thank you for choosing Sony!

We couldn't be happier to hear that you find the WHCH720N headphones to be a good value. We apologize if the volume isn’t quite as loud as you’d like. To enhance your listening experience, we recommend using the equalizer settings available through the Sony | Sound Connect app.

You can find more details about tuning sound with the equalizer here: https://www.sony.com/electronics/support/articles/00286844.

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi AngelinaH, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi JohnatanT, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi John, Thanks for the 5-star rating! We're glad you like your new headphones. We appreciate your feedback regarding additional accessory. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig

Hi ParkerG, fantastic! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with your WHCH720N and for choosing Sony! - Romeo

Hi Lynos,
Fabulous! It's lovely to hear that you are having a great time with the amazing sound quality, flawless connection, and noise canceling features of your WHCH720N headphones.Thanks for choosing Sony! - Kris

Hello GeneH,

Thank you for choosing Sony!

We’re excited to hear that you appreciate the WHCH720N headphones. We apologize for any discomfort caused by the earpads warming during extended use. While the plush earpads are designed to create a secure seal for enhanced sound isolation, we recommend taking a short break every few hours to allow for airflow. Your feedback is invaluable as we continue to refine the balance between comfort and acoustic performance, and we will be sure to share it with our product team.

Best regards,
-Fred

Hi PanajotN, nice! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl

Hi DayanaG,

That's great! We're happy that you like the sound quality of the headphones. Thank you for choosing Sony!

-David

Hi DavidD,

We're glad to hear that you're enjoying your new WH-CH720N headphones and that you find them to be very good! We appreciate your feedback regarding the battery life. The WH-CH720N is designed to provide a long-lasting listening experience, with up to 35 hours of playback on a single charge with noise canceling.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Bobbi, Thank you for sharing such an excellent shopping experience. We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-CH720N Headphones. Your satisfaction with the high-quality sound and reasonable price of your headphones are greatly appreciated. Thanks for choosing Sony! -Jess

Hi DestinyC, Awesome! We're truly delighted to hear your daughter loves everything about her new headphones. It's good to know your investment is worth it and you appreciate the exceptional audio and excellent noise cancellation of these headphones. Thank you so much for your purchase and for giving the product a perfect rating! -Jess

Hi KaraF, awesome! We're glad you are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi Ughugh, that's amazing! We are thrilled to know that you and your wife are having an enjoyable experience with our WHCH720N. Thank you very much for sharing your awesome experience and for choosing the best brand, Sony! - Romeo

Hi Chris,

We're truly glad to hear you're overall satisfied with your purchase and you like the amazing noise cancellation of these headphones. There is Power/ (Bluetooth) indicator (blue/orange) on these headphones. It lights up in blue or orange to indicate the power or communication status of the headset. For the location of the indicator, refer to this help guide link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html

Enjoy all-day comfort without the noise. With noise-canceling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess

Hi JacobM, We're glad that you like the sound quality and noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi KevinC,

Thank you so much for the fantastic review! We're thrilled to hear that you love your WH-CH720N headphones and that they're the best purchase you've made from Best Buy. Your positive feedback means a lot to our team!

Thanks for choosing Sony.

Best regards,
Eliab