Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10497122
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Fantastic noise blocking
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic. They drown out 2/3 of the noise from my riding mower. Great sound too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mountainmanrb, great! We're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great head phones for listening to books.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head phones for me, I use to listen to books. Price was good for my purpose.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, GarryS! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Feels kinda cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I dont hate them, I use them for my ps5, I got them because they came with a aux cord, and they work great, but for the price I payed I’m disappointed in the quality. They feel like 25 JBL headphones. And that’s no shade on JBL, love their sound systems, but they feel cheap and I went for these thinking they would feel higher quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AnthonyT,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience caused by the quality concerns you have with the WHCH720N headphones. Your comments about the feel of the product are important to us, and we understand your disappointment given the price point. This is not representative of the standards we aim to uphold, and we appreciate you sharing your thoughts. We will forward your feedback to our product team for further review. If there is anything we can do to assist you or improve your experience, please feel free to reach out.
Best regards,
-Fred
Bad for phone calls, good for music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a 4 if I could make calls on it. It works well on my laptop and my clients can hear me but when I connect to my phone - background noise is heard, and everyone says I sound "distant" and "I am only hearing a few words". I have tried all the different settings and cannot for life of me troubleshoot this so assuming its an issue with the make of the headphones. So if you like to walk and talk like I do, I would look elsewhere. Something to wear while working out and listen to music, these should be fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SaraC, thank you for sharing your detailed feedback on the Sony WH-CH720N headphones. We're sorry to hear about the difficulties you've experienced with call quality when connected to your phone. We understand how frustrating it is when a product doesn't perform as expected, especially when you rely on it for important calls.
We appreciate you trying various settings to troubleshoot the issue. To help you get to the bottom of this, we recommend a few additional steps:
- Restart your phone: A simple restart can often resolve connectivity issues.
- Try a different phone: Connecting to another phone can help determine if the issue is with the headphones or a specific device setting.
If the problem persists, our technical support team would be more than happy to assist you further. They can perform a more thorough diagnosis of the issue to find a solution.
You can contact our support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been happy with these headphones so far. Good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TravisE, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very excellent product I will recommend it to anyone Best Buy is the best for Electronics.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewP,
Awesome! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and recommendation. Thank you for choosing Sony!
-David
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them as a Christmas gift for my daughter and she loves them, wears them all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minnie,
This is definitely a great Christmas present! It's wonderful to hear that your daughter loves her WHCH720N headphones. Thanks you for sharing your great experience with us and for choosing Sony! - Kris
Would definitely recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, our son loves them! We bought a different brand at first and he thought these were way more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ballz,
Thank you for such a great review! We're really glad your son loves his new pair of headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony Over the ear Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good. I listen to a lot of Classical music, the sound is very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tommy, Awesome! We're so happy to hear you love the incredible audio of these headphones and you are having an enjoyable listening experience, especially to your favorite classical music. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-CH720N. Thank you for choosing Sony! -Jess
Low end Sony headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a high quality noise cancelling headset, but a decent value for the price. Good bluetooth connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Scott,
Thank you for choosing Sony!
We're excited to hear that you appreciate the WHCH720N headphones for its good Bluetooth connectivity and decent value. Your honest feedback helps us continue to offer options that balance features and affordability. Thank you for sharing your thoughts with us!
Best regards,
-Fred
Headsets
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headsets!!!! i wish i knew wherei can lower the bass. It is much to deep for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelC,
Nice! We're glad that you like your new WHCH720N headphone. To help you familiarize with your headphone's parts and functions, please check these helpful links.
Location and function of parts
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html
Sony | Headphones Connect
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00269130
I hope this helps and thank you for choosing Sony! - Marco
Sony GoodHeadphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are pretty good the battery life is good also
I would recommend this to a friendGreat headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Has a long charge so no worries about thr battery dying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duffman, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great price and great buy noise cancelation unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Noise cancelation works very good. Great price. Happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CQ2020! We're glad you are impressed with the noise canceling function of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Its alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurts after a couple hours of use cushioning on top not the best. ANC is below tier non existent. Sound is ok after you find the right EQ settings. Built is alright fo its price.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience with the WH-CH720N, Konin. We appreciate your honest feedback regarding comfort, noise cancellation, audio quality, and build. We're sorry to hear that the cushioning did not meet your expectations and that the noise cancellation was not as effective as you'd hoped. Your input about sound quality and finding the right EQ settings is also noted. We constantly strive to improve our products and your feedback helps us identify areas for enhancement.
If you would like assistance with fit adjustments, EQ settings, or if you're experiencing persistent discomfort, please reach out to our support team.
We value your feedback and are committed to ensuring a positive experience with Sony products.
Thanks for choosing us!
Gus,
Sony North America Customer Support
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones sound great easy to use and set up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi possum,
Great! We're thrilled that you like the sound quality and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for a great price. Only spent a little for quality pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheRod,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality for videos and music. Noise cancellation works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JimS, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Darrin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Easy to use, sound is great. Using on a loud mower.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darrin, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
It’s actually good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best budget headphones. Sound quality is pretty good. We can customize the audio in the sony headphones app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RazorSharp,
Fabulous! We are very pleased that you are enjoying the incredible sound quality and customizable settings with the app of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris