Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10497122
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Works well. Many modes to choose from and all work nicely.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeRo6755,
That is fantastic feedback! We are thrilled to hear that you find the WH-CH720N to be a very good product that works well for you, especially appreciating the different Noise Canceling and Ambient Sound modes available through the Sony | Headphones Connect app. We designed them to offer versatile and reliable performance without compromising on comfort or sound quality.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.been looking for noise canceling headphones. Will be buying these again for a gift as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kamille, This is a great gift idea! Thank you for the 5-star rating. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Poor service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones themselves are very good. The service was horrible. I actually ordered online after 2 and 1/2 hours went in to find out what was going on. Person at the counter would not help at all even though the headphones were sitting 6 ft from them on the counter. Had cancel the online order and buy-in store. Also had trouble in the store because the store associates were busy talking with themselves instead of helping customers
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones kinda not the bes for the gym
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title says the headphones are good just not perfect for the gym they are a sweat magnet. Other than that they work great and sound good just have to clean them a lot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaerudafrog,
Thank you for writing this review. We're glad to hear you like the sound quality of the WHCH720N. The headset is not waterproof. Avoid situations such as the following and be careful not to get moisture or dirt on the headset:
Using the headset in the rain or snow
Touching the headset without drying wet hands after doing housework in the kitchen or washing hands in the washroom
Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat
Putting the headset in a bag with a cold PET bottle
Please check this link with information and steps if the headset gets wet, or water enters the headset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000784812.html
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! - Kris
It works really well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product really worth the money and will get plenty of use out of and the money we paid for it
I would recommend this to a friend- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for its value and met my taste. I would recommend it to a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dominic, That's great! We are glad that you like your new Sony wireless headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. And the noise cancelation is really good. Id highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexB,
That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are incredible good affordable and sound better than the most expensive ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxz, We are glad that you now have an incredible noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent
Great Product
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very very good, I really like them. The only issue I’ve had is that hey change weirdly sometime. Great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneE,
Thanks for your time writing this review. While we are glad you like your WHCH720N headphones especially the long battery life, we're sorry to hear if you are experiencing some issues with the unit. Allow us to help and troubleshoot the problem. May we contact you and get more information. If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are awesome, they have a huge range of sound and block out anything that could usually distract me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eman,
Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really really really awesome. I would highly recommend for sound quality and price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlC, We're glad that you like the audio quality. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound & affordable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, only draw back is if they are used a lot the lining pulls away from the ear part. Affordable enough to replace once a year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethB,
Thank you for your feedback and we're glad that you like the audio quality of your Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Mister
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it. She doesnt take them off. She cant he me talking to her.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duffmac,
Thank you so much for the 5-star rating! Nice to hear that the WHCH720N perfectly suits your daughter's needs and expectations. We really appreciate she loves her new Sony headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These would be hard to beat at the price. Excellent sound, keep out all but the loudest of outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JHNJ,
Perfect! We're happy to hear you like the great sound and noise canceling features of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the money.This set of headsets provides better than average audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby, we're glad you are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great sound, less comfortable.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, but they fit a bit tight for my heard, especially when wearing for extended periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankJ, We're glad you like the sound quality of the headphones. Make sure that you adjust the headband slider according to your preference to avoid discomfort. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony Wireless Noise Canceling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use while riding the Peloton and I can hear the music and the instructor so much better when using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleWatchSE,
That's fantastic! We are so happy to know that you are having an enjoyable listening experience with the WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Worst than last gen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst than last gen, almost the same as least gen when you use noise canceling. Get the wh 1000xm4 for good quality. Love the inclusion of an audiojack tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeJ, thank you for taking the time to share your feedback regarding the WH-CH720N. We sincerely apologize for your disappointment with the noise cancellation performance compared to previous models. We appreciate your input as it helps us continuously improve our products.
To enhance your experience with the noise cancellation feature, we recommend ensuring that the ear cups are properly positioned and sealed over your ears, as a secure fit can significantly improve performance. Additionally, updating the headphones' firmware through our Sound Connect app may also enhance their functionality.
We're glad to hear that you appreciate the inclusion of the audio jack. Your feedback is invaluable to us.
Thank you for considering Sony products and we hope to deliver a better experience in the future.
Best regards,
Estefany
- Pros mentioned:Sound quality
Best headphone ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love them so much better then sorry beats lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesF, Thanks for the 5-star rating! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Good headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset with good notice cancellation. I use this for my official meetings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sekhar,
Wow! That's nice to hear that you are pleased with the quality and noise canceling capability of our WHCH720N and were able to use it to your official meetings. Enjoy and thanks for choosing Sony! - Marco