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Customer reviews

Rating 4.6 out of 5 stars with 2838 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,838 reviews
  • Rated 3 out of 5 stars

    Disappointed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased these headphones for an upcoming trip that I was taking. I was under the assumption that these headphones would connect easily with the airline's WiFi. This did not turn out to be true, and it wasn't easy to get them to pair with the wifi for this airline.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveL, We're sorry to hear about your headphones. This is definitely not what we wanted you to experience. Unfortunately, the headphones does not support Wi-Fi connectivity. You can only pair or connect to your audio source through Bluetooth. Hope this helps. Thanks and regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It totallymatched my new e drum set. excellent and smootjh.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LindaI,
      Wow! We're glad that your new headphones perfectly matched your new drum set. Your satisfaction with our product is our top priority. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Frankm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with headphones. Love noise cancelling feature

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankM,

      You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and easy to set up. Works great Blocks out noises

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miap, Thank you for taking the time to write such a wonderful review of your experience with your WHCH720N headphones. We are happy that you give the product a perfect rating and you appreciate the overall performance of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent very goo sound and confort. Very good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xmenxz, Great! You definitely made the right choice. We're really happy to hear you're very satisfied with the excellent sound quality and exceptional comfort of your WHCH720N Wireless Noise-Canceling Headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for sharing your wonderful feedback! -Jess Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working very well. Like the blue color. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, Bobcat3826!
      That's good to hear! We are pleased to hear that you are satisfied how our Sony WHCH720N performs well and appreciate the color of it. We are happy that you find it easy to use also. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good Sound, Weak mircophone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good, quality headphones! 2 stars because the microphone is “iffy”. When Im on conference call people cannot hear me speak clearly. I did not come with a warranty (that I could find). So I cannot exchange for another

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product! Extremely good quality. Sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephM,
      Perfect! We're happy to hear you are enjoying the incredible sound quality of your new headphones. We always strive to deliver the best quality with our products. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony 720Ns

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them. Great quality in my opinion. Would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesC,
      Thank you for trusting our products. We are truly happy that you are very much satisfied with the quality of our Sony WHCH720N that makes you want another pair. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Samsung best headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than expected, very loud, i actually liked the color

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OneilW, We're delighted to hear that these headphones have exceeded your expectations! And good to know you like the color and powerful sound this unit delivers. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to use and connect. Comfortable to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi security, We are glad that you are comfortable with your Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great Pair of Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good audio quality, great battery life, all for a reasonable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dock, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    AWESOME

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big bang for the bucks! Sounds great! Confortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KennethH, Thanks for the feedback. We are glad that you are comfortable wearing your new Sony WHCH720N wireless noise canceling headphones and that you like their sound quality. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Noise cancelling wireless awesome headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chipkost, glad you like your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, would buy again. Easy to use and hookup

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice JamesF! We are so glad to hear that you are enjoying your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    WHY An App to Control?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality and the way they fit, BUT, you have to download the app to get to the real controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing , long life , will recommend to people I know

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bettykat1313,
      Thank you for a remarkable review and recommendation! We're delighted to hear your enjoyable experience with the amazing sound quality and long battery life of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    It's worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are similar to the more expensive models. You just need to fiddle with the equalizer!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi liga32601,
      Awesome! We're glad to hear your satisfaction with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use these for the gym and they are better than expected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, ErnestoR! We're glad you like the sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price. Sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg, Wonderful! We're glad you like the sound quality of your new headphones! Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Craig Sony_US