Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10562643
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Do not sweat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them less than a week. They got wet and they've never worked since.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlbertF,
Thank you for the review and we do apologize for the inconvenience. Unfortunately, this model doesn't have an IPX rating since it's not waterproof. Please take note that if water or foreign matter enters your WHCH720N headphones, this can result in burnout or malfunction. It's important to be mindful of situations and places where water, moisture or humidity can occur. This caution applies to all types of headphones and earbuds, even if they're waterproof and moisture-proof models.
You may follow the procedure on the Help Guide of this unit if the headphones does not operate properly: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777011.html
If it stopped working or does not respond to operations of the buttons and controls, please reach our technical support representative so we can provide the necessary assistance in regards to the issue you are having with the headphones.
For us to better assist you, please send us an email at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Comfort, Sound quality, Weight
Lightweight and comfy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and comfortable! I resisted buying new headphones after my super lightweight wired set finally died because all the other sets I've tried have been far too heavy or expensive. This pair is wonderfully lightweight so I don't get headaches wearing them, and I love that I can adjust the noise cancelling so my ears don't feel smothered. The sound quality is excellent as is the Bluetooth distance, and I can say that this is an excellent purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .HiBrynnK, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Nice but not using.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones seem nice, but I haven’t had occasion to use them yet.If I loved them like crazy, I’d be using them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaryO, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. You will surely love using the WHCH720N. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music.
Should you need assistance using these, please feel free to email us at socialsupport@am.sony.com.
Regards,
Erin
A returning experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One side worked. Made a return. Good luck if you buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wayne, We're sorry to hear about your headphones. This is definitely not what we wanted you to experience. We hope that you'd still consider our products in your future purchases. Regards, -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Sweet bang for your money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re comfortable, have a strong battery, and actually cancels ambient noise effectively. I replaced my Beats Studio 3 with these from Sony and I’m so glad I did. After 3 hours of gaming, still had a full charge. I can hardly hear my parents argue over them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CopyNinja1987, thanks for commenting! We're truly delighted to hear about your satisfaction with the very comfortable fit design, long-lasting battery life, and superb noise canceling function of your WHCH720N. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these before taking an international trip and I really love them! They were very helpful in blocking out plane noise, and the sound was great for audiobooks and music. They seem to hold a charge pretty well and are comfy on my ears/head. I don’t love having another app on my phone for them, or having to pay for extra sound quality options, but I would recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CaiH,
That's good new! We're glad that you are pleased with our Sony WHCH720N, especially the noise canceling feature and the sound quality. To maximized the full capabilities and adjust audio settings of your WHCH720N without any cost, we recommend you to install the “Sony | Headphones Connect” app. Enjoy your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
10/10 would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise canceling ability. They are comfortable on my head and do not move around while also being nonrestrictive. The battery is much, much longer in comparison to the airpods I've owned previously and only need a charge every few days despite me using them for up to 8 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyS,
Thank you for the purchase! We're glad to hear that you like the sound quality, noise canceling, and comfortable design of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!
-David
Not loud enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for skull candy evo crusher and i am so glad i did
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kalepa, we're sorry to hear that you had returned your Sony unit because of the low sound level. We really wished we could turn your opinion around regarding our WHCH520. It is recommended to follow this when dealing with low sound level issues:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776823.html?search=low%20sound
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com
We hope you consider Sony again. ~Earl
- Pros mentioned:Comfort, Sound quality
Awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things are great! I'm not qualified to write a techy review but what I can say is that they drown out my husband's loud tv and everything else. Every wife should have a pair! Lol! I wish I'd bought them years ago. They are marriage savers, for sure. Sound is great and when he's sitting next to me he can't hear any sound coming from them at all. They were easy for this technophobe to connect to my devices, too. Good quality, comfortable for the price. Very happy with these overall! Ladies, buy 'em!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, user631869! We're glad that you are having a joyful experience with the Sony WHCH720N Wireless headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and a nice sound all around, was suprised at the price and battery life versus similar headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria,
That's great! We're happy to hear that you like the sound quality, comfortable design and battery life of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
A+
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones!! This is my first Sony branded headphones and I gotta say I’m impressed!! Noise cancelling is good and the sound quality is excellent!! Comfort is top notch and I can wear them for hours without discomfort. Make sure you download the App to your smartphone!! The default sound is okay but after adjusting levels through the App the sound is awesome! Only real downside to these is that it does not include a carry case. I found a good one on Amazon for $20. Highly recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferF, Thank you for your feedback on our WHCH720N Headphones. We're glad to hear that you're happy using our product and find it worth purchasing. Glad to know you are utilizing the built-in equalizer on the Sony Headphones Connect app and you appreciate the incredible audio, excellent noise cancellation, and exceptional comfort long long periods of time. Sony commitment to customer satisfaction is our top priority. Thanks again for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great for the money, may require eq. tweaking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been buying Sony headphones for a few years. Their noise cancelling works great for me, while other brands make me feel too much "pressure" in my ears. This model has good noise cancelling, looks good, and is very comfortable. The construction is not as solid as their top of line, or this very model two years ago. The sound quality is... interesting. The low frequencies are there, the highs are there, and the mediums are weirdly amplified. Almost all modern headphones have a built in equalizer that filters out mediums in favor of high and low, but this one doesn't, so the songs might sound flat. I use a media player app with a pretty good equalizer, but it took some tweaking to get the sound right.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanS,
That's great! We're delighted to hear that you like the noise canceling and sound quality of the headphones. Your feedback is greatly appreciated. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
- Pros mentioned:Fit, Sound quality
Seems like a good quality product for the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones fit comfortably over my big ears and stay in place without undue pressure. Sound clarity is pretty good IMO, noise cancellation could be better but maybe I just haven’t mastered that control. Battery life is OK but you have to keep an eye on how much charge remains. Connectivity is usually not a problem except if I have them on in the car.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobL, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality, Weight
good headphonss
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing i dont like about them is that they bleed when you have ur volume up half way and the noise cancelation isnt the best. & they dont fold nd it doesnt come with a case But other than that, they are super comfy and love the sound and super lightwieght!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hiwot, Thanks for the feedback. While we're glad you like the sound quality and lightweight design, we're sad to hear that the sound isn't good when you raise the volume. Make sure to keep your device up to date to avoid any performance issues. Make sure to use the Sony Sound Connect app to customize the audio settings to work with your headphones. Unfortunately, it does not fold and no case is included in the package. However, the earcups are also designed to swivel and fold neatly into a carry case along with the cable for easy storage and portability. Regards, -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable and Affordable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and very comfortable. Battery lasts surprisingly longer than I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User318720, Perfect! You definitely made the right choice! We're truly delighted to hear you love the amazing quality, exceptional comfort and long-lasting battery life of these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing Noise Canceling for Noisy Neighbors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredible! I got them while they were on sale for $120, and they were so worth the money. I had new neighbors move in, and they were so loud at night and during the day (I telework most days) and I was becoming miserable because they made focusing on work hard and at night were messing with my sleep schedule. I tried lots of things to resolve the issue (my air pods, white noise okay night, silicone ear plugs, etc.), but nothing seemed to help, either it would help with higher frequency sounds like their voices, or it would help with lower sounds like the bass of their TV/speaker, but not both. I got these headphones as a last resort, and they are amazing! They were being super loud the other day, I put these on, turned on ANC, and couldn’t hear them at all. Even without playing music! My roommates also have Fridays off (I unfortunately don’t), and sometimes could be distracting from work even with my door closed, I wore these one Friday morning and didn’t even realize they were both awake and in the kitchen (with my bedroom door wide open) till I took the headphones off! Absolutely amazing! Now the downsides/reason for 4 out of 5 stars? For one, the bass on these is super boosted (granted that’s in the name), however you can adjust that in the app so that’s not much of an issue honestly. The real downside is these are a tad large/better for larger heads, they’re not the comfiest (they can kinda hurt the top of your head over time, but I find I can fix this if I put a scrunchy or something cushiony on my head under the part that rests on the top of my head), and they’re also kinda ugly (honestly might just be my opinion, they’re def not as cute as the Apple ones or Bose ones). However I don’t plan to wear them out, so honestly all those things I don’t mind, it would just be things to be aware of! Also probably not the best for the gym if you have a small head, they’d probably fall off with certain movements. Additionally the microphone is actually very good, as long as you have ANC activated, otherwise I have been told it sounds like someone is crinkling a wrapper constantly in the background. But overall, if you are dealing with loud neighbors, telework in a noisy situation, etc. these are amazing (just maybe wait for them to go back on sale again)!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieR,
Thanks for sharing your review and experience with the WHCH720N. We're thrilled that you are enjoying the noise canceling function of the headphones. Your feedback about the bass quality, comfort, and design is greatly appreciated.
Sound quality may vary depending on the source content. We're glad that you were able to use the Equalizer/CLEAR BASS setting of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.
For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your head shape.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Good sound and great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Early black friday sale deal that is great value, but not the best made product. Price point it is good. $89 on sale is why we purchased it. Wife will be using this while mpwing grass on our 5 acre farm. Sound bumps well and seems to hold charge for a long time.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great buy for me. The sound canceling is one button. I was over a 100 ft away from my phone and the headphones stayed connected. Sound is good. Couldnt be happier.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Affordable NC, lightweight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, noice canceling function works decently as expected. Worth the price tag for all the functions that are advertised.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Good pricing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your antihelix stands out (like mine) i would maybe consider another pair due to the discomfort it may cause during long term usage. Another thing i noticed is that sometimes the audio cuts? which can be somewhat annoying during a jam sesh. Besides that, the quality and pricing are very good. Noise cancellation is decent. What i love the most is the battery life. Seems like it lasts a life time!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jellybeanz, Thank you for the feedback on your experience with your WHCH720N. While we're glad you like the overall quality, decent noise cancellation, and excellent battery life of these headphones, we regret to hear about your discomfort over long period of usage and audio cutout issues. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. We recommend adjusting the slider (left and right) to ensure comfortable fit for long period of time.
And for audio cutout/skipping issues, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam