Customer Ratings & Reviews

Thank you for sharing your feedback, MadalynS.

We are so sorry to hear about the discomfort you experienced with the WH-CH720N headphones, and that they triggered your TMJ. This is certainly not the comfortable experience we aim to deliver, and we understand your frustration. We appreciate you giving them a try, and we're glad to hear that they were at least a great budget-friendly option for you.

We are also glad to know that you found them to be comfortable for a while, and we'll be sure to share your feedback about the fit with our product development team.

Thank you again for your valuable feedback.

Best regards, Gus, Sony Social Media Team

Hi Yume, You've made an excellent choice! Thank you for upgrading to your new WH-CH720N headphones. We're glad you're enjoying all the improvements we made on these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Whether you’re working from home or relaxing with your favorite content, the WH-CH720N are ergonomically designed to be lightweight and comfortable. With up to 35 hours battery life, you can wear them for longer without needing a break. Thank you for sharing your awesome feedback and for choosing Sony! -Jess

Hi Reynerd, Awesome! Thank you for this wonderful review of your Sony WH-CH720N Headphones. We're so delighted to hear that you appreciate its excellent performance and amazing sound quality. It sounds like we hit the mark with the WH-CH720N. Thanks for the recommendation and for choosing Sony! -Jess

Hello Mo143,

Thank you for choosing Sony!

We're elated to hear that the WHCH720N headphones are delivering the quality you expect and that your daughter is enjoying them so much. It’s rewarding to know our products can stand out even among higher-priced options.

Best regards,
-Fred

Hi Andrea,

We are immensely pleased to hear that your WH-CH720N headphones are providing the comfort and long-lasting performance you need! To achieve that "barely-there" feel, we designed these to be our lightest overhead wireless noise-canceling headphones yet, featuring high-quality earpads that distribute pressure evenly. They are powered by our Integrated Processor V1—the same chip found in our flagship models—to ensure premium sound and efficient battery management, giving you up to 35 hours of playback so your music stays with you all day long.

Thank you for trusting Sony with your audio journey.

Best regards,
Dominick

Hi TaylorW,

We are pleased to hear that you are enjoying the sound quality and comfort of your WHCH720N headphones! Please be assured that while we designed this model to be our lightest overhead wireless noise-canceling headphones for long-term wearing comfort, they are built with durable materials to withstand daily use.

Thanks for choosing Sony.

Best regards,
Eliab

Hello Morgan!
Thank you so much for your feedback! We are delighted to hear how much you’re enjoying your WHCH720N headphones.

Thanks for choosing Sony!
Best regards,
Estefany

Hello SherryH,

Thank you for choosing Sony!

We’re excited to hear that you’re enjoying your late-night movie experience with the WHCH720N and that the sound quality is exceptional. It’s wonderful to know our product is helping create memorable entertainment moments for you.

Best regards,
-Fred

Hi CalishaR,

We are delighted to hear that you are enjoying your new headphones and would choose them again! While we are always innovating to make our newer models lightweight and packed with advanced noise-canceling technology, we truly value the perspective of a long-time listener who appreciates the feel of our classic designs. We are glad these are a great fit for your daily listening.

Thank you for continuing your audio journey with the Sony family.

Regards,
Dominick

Hi JordanR,
Thank you for your time writing this review. We 're really glad you love the color, sound quality and comfortable fit of your new headphones. However, we are sorry if we were not able to meet your full expectations with the noise canceling features. You may try some solutions below if the effect of noise canceling is not sufficient:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris

Thank you for the fantastic review, KyleV!

We are so glad to hear you're loving the WH-CH720N! It’s awesome to know that your first experience with these headphones is hitting a high note.

Welcome to the Sony family!

Best regards,
Gus, Sony Social Media Team

Hi LisaJ,

We are thrilled to hear that you're happy with your purchase and find the WH-CH720N to be such a great find for the price!

Thanks for choosing Sony.

Best regards,

Eliab

Hi KylaM,
Thanks for your honest feedback about the WH-CH720N!
We are thrilled to hear that the quality and color are a hit for you and that they feel great to wear. While we’re sorry the design isn't quite your style, we really value your input as it helps us improve.

Thank you for selecting Sony!
Warm regards,
Estefany

Hello Kibo0611,

Thank you for choosing Sony!

It’s a true pleasure to hear that your brother is enjoying the WHCH720N headphones. Knowing that they provide comfort for daily use and impressive quality means a lot to us. We appreciate you sharing this positive experience, and we hope the headphones continue to bring great enjoyment and convenience.

Best regards,
-Fred

Hi JanB!
We feel privileged to know that you find your WH-CH720N so comfortable and easy to use. It’s great to hear that the button layout and charging process are making your daily listening smooth and simple!

Thanks for selecting Sony!
Warm regards,
Estefany

Hi CharlesS, nice! We're glad you and your father like the comfort and sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi DASickness187, Thank you for the excellent review! Glad you're enjoying the comfortable fit, great sound, and overall value of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Thank you for sharing your fantastic review, techlover!

We are so pleased to hear that you are thoroughly enjoying your WH-CH720N wireless headphones. It’s wonderful to know that you appreciate the light and quiet design, as well as the simple and elegant look.

We are especially glad that you are impressed with the great sound quality and the decent battery life. We designed these headphones to deliver a straight-forward, high-quality audio experience, and your feedback is a wonderful validation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Emma,
It is our pleasure to hear your valuable feedback! We're glad you like the comfortable fit, stylish design, and noise canceling features of the WHCH720N headphones. We appreciate your feedback with regard the sound leakage. If worn correctly, you should have minimal sound leaking from the WHCH720N. If playing music very loud, then you can expect more leakage.

Our WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks again for purchasing Sony! - Kris