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Customer Ratings & Reviews

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Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2827 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 2,827 reviews
  • Rated 5 out of 5 stars

    Good headset if the right price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly a very good headset! It is light and comfy, if you can get it for less than 90$ then it is a great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality. Durable, lightweight. Excellent buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, DaleA!

      We are absolutely thrilled to hear that your WH-CH720N headphones are delivering that awesome sound quality you were looking for! We specifically engineered these to be our lightest overhead noise-canceling model, so it’s wonderful to know that the lightweight design and durability are making them a great value for you.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're comfortable to wear and good sound quality especially for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ICY01,
      Awesome! We are happy you like the comfortable fit and great sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Budget Friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones if you’re on a budget!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bivi,

      We are happy to hear that the WHCH720N is delivering the noise-canceling performance you need while staying within your budget. We appreciate you sharing your experience!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great BT Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific Sound Quality Relatively easy to set up, however a little better instructions would be nice. Battery storage capability very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your review, Davio!

      We are so pleased to hear that you are enjoying the terrific sound quality and the very good battery life of your WH-CH720N headphones!

      We also appreciate your constructive feedback regarding the setup instructions. We understand that clearer guidance can significantly improve the initial experience, and we will definitely pass along your suggestion for better instructions to our development team.

      Thank you again for choosing Sony and for sharing your experience!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Used for air travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy overall. They could be a little more cushioned but I also know that I’m sensitive to headaches. I think most would be happy with the comfort level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BGDD,

      Thank you for the review! We're so happy to hear that you're enjoying your WH-CH720N headphones overall. We also appreciate your honest feedback regarding the cushioning. While these headphones are designed to be lightweight for comfort, we understand that individual comfort levels can vary. Your comment is valuable, and we'll be sure to pass it along to our design and engineering teams.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    head phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. The sound is great and cancel any outside noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello User651014,

      Thank you for choosing Sony!

      We’re excited to hear that the WHCH720N headphones are delivering great sound quality and effectively canceling outside noise. It’s wonderful to know they are enhancing your listening experience and helping you enjoy your audio without distractions.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy, easy to use website, quick, efficient delivery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TimothyT,

      Thank you for choosing Sony!

      We’re excited to hear that you found the WHCH720N headphones to be a great purchase. It’s wonderful to know that our website made your shopping experience easy and that the delivery was quick and efficient. We appreciate your feedback and look forward to serving you again.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Navy Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony headphones are excellent quality. Very easy set up! Can’t wait to use them during the semester.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Christmas gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Christmas gift for Grandson, it was on his list as gym headphones. Can not adequately review until after Christmas.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    work really well :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Android device(s) and bought these headphones just before a trip abroad. They cut out the sound of the airplane and I was able to nap with these on. I could also hear my videos really well. This is my first pair of noise cancelling headphones and I would totally recommend these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Summer, Thank you for purchasing the Sony WHCH720N! We're thrilled to hear you like the excellent noise cancellation, sound clarity, and overall features of your new Sony headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for the recommendation and for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase Love the sound, color and design

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PurityN,

      Thank you for choosing Sony!

      We’re elated to hear that you appreciate the sound, color, and design of the WH-CH720N headphones. Your positive comments inspire us to continue delivering products that blend quality audio with stylish aesthetics. Knowing that these elements resonate with you truly encourages our team.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work good and sound really nice and the noice canceling is not the best but works in many cases

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dante,

      We are very glad to hear that you are enjoying the nice sound quality of your new headphones! While we understand your feedback regarding the noise canceling, we are happy it is working well for you in many situations. We also wanted to highlight that these headphones feature a remarkably lightweight design, making them ideal for long periods of comfortable listening without fatigue.

      Thank you for making Sony part of your listening experience.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones’ sound quality is very good and they are comfortable. They cover my ear and have great noise canceling. Battery life’s perfect too! They lasted for a week of not so heavy usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality, comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my dad for when hes mowing the lawn, he loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello User424821,

      Thank you for choosing Sony!

      We're excited to hear that your dad loves the WHCH720N headphones for mowing the lawn. It’s wonderful to know our product is making his outdoor time more enjoyable and comfortable.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent sound i recomend 100 % and absolutely purchasing in best buy its always a plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JavierS,
      Thank you for your feedback! We are delighted to hear you’re loving the sound of the WH-CH720N.

      These headphones offer great audio quality, reliable noise cancellation and a comfortable fit for everyday use.

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best headphones I have used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing audio and noise cancelation had no problem setting up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshuaC,

      We are thrilled to hear that you are having such a positive experience with the audio quality and noise cancellation of your new headphones, and that the setup process was a breeze.

      The WH-CH720N is designed to provide a premium listening experience, featuring our Integrated Processor V1 for incredible sound detail and a lightweight, ergonomic design that ensures comfort even during your longest listening sessions.

      Thank you for choosing Sony to enhance your listening experience!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great sound and crazy comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have excellent sound quality with deep bass and clear highs. Super comfortable for long use, and the noise cancellation works really well. Definitely worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lucky!
      We are immensely pleased to hear that you're enjoying your new WH-CH720N headphones! It's fantastic to know that they are comfortable for long use and that you appreciate the sound quality and noise cancellation.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great for the price. Have zero complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JoseP!

      We’re so glad to hear that you’re enjoying your WH-CH720N and that they’ve met all your expectations. It’s wonderful to know you’re happy with the value and performance!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    A lot of headphones for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife when on sale. Amazing headphones for the price, good sound quality and noise canceling, very light and comfortable. To be honest there's not a huge difference to my own Sony WH-1000MX4 higher end model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your positive experience with the WH-CH720N, KevinS! It's a truly pleasure to hear that you find them to be amazing for the price, and that your wife is enjoying them.

      We're especially glad to know that you're impressed with the sound quality, noise canceling, and that you find them very light and comfortable. We designed these headphones to offer a fantastic balance of premium features and value. Your honest comparison to the WH-1000XM4 is a powerful testament to the quality we've built into the WH-CH720N.

      Thanks again for choosing Sony, and we hope your wife continues to enjoy her headphones!

      Best regards,
      Gus
      Sony Social Media Team Sony_US