Customer Ratings & Reviews

Hi user789491,

We're so glad to hear you're impressed with the sound quality of the WH-CH720N headphones! We work hard to deliver great audio at every price point, and we appreciate your feedback.

Thanks for choosing Sony. Best regards, Eliab

Hi ceeaba, You've made an excellent choice! We're very happy to hear that you've enjoyed the amazing sound quality and great noise cancellation of your new Sony WHCH720N during your flight to dallas. Thanks for choosing Sony! -Sam

Hi AngelaP, thanks for the 5-star rating! We're thrilled to hear the Sony - WHCH720N have accompanied you during your workout sessions at the gym, offering you a great noise cancellation and stunning sound quality! We hope this continues to be an enjoyable experience for you, and thank you for choosing Sony. Regards, -Dominick

H BrannyJ, We are glad that your daughter likes her Sony wireless noise canceling headphones. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give her a clear and natural conversation during calls. Thank you for choosing Sony! Vincent

Hi Joan, Thanks for the positive feedback! We're glad that you found the headphones that are perfect for you. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. You chose the best for him. Thank you for trusting Sony! -Craig

Hi BridgettM,

Thanks for the awesome five-stars score! We're excited to hear you're enjoying your WH-CH720N wireless headphones that much. Have you already installed the Sony | Sound Connect app? Give it a try and enhance your experience even more!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hello Hndsmgmp,

We're delighted to hear your thoughts of the WH-CH720N headphones!

We can't be happier to learn they're offering such great value for the price. We also truly appreciate you highlighting the comfortable over-ear fit—we designed them with comfort in mind for long listening sessions, so it's wonderful to know that's making a difference for you.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hello JonathanS,

Thank you for choosing Sony!

We're truly heartened to learn that you’re enjoying your WHCH720N headphones’ great value, loud music, and clear sound. Thanks for sharing your experience!

Best regards,
-Fred

Hi KalingaP,

Thank you for sharing your detailed feedback regarding the Sony WH-CH720N headphones. We genuinely value your input, as it helps us understand how our products perform for our customers in their daily lives.

We appreciate your comments regarding the build materials, the folding design, and the absence of a wear-detection sensor. While these headphones were designed to be exceptionally lightweight for long-term wearing comfort, we recognize that portability and specific automation features are very important for many users.

Please be assured that your feedback has been noted and will be shared with our product development team. Customer insights like yours are essential as we strive to improve our future designs and provide the best possible value across our entire headphone lineup.

Thank you for considering Sony!

Regards,
Dominick

Hi Aathoree,
Many thanks for the 5-star rating! It's nice to hear you are having a great time with the amazing sound quality and noise canceling features of your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi RobertG, we're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Thank you for sharing your positive experience with the WH-CH720, Mike. We're glad to hear you found it to be a great value and that the connection process with your iPhone and the app was smooth and hassle-free. It's our goal to make quality audio products that are easy to use and accessible, so your feedback is truly appreciated. If you have any questions or want to explore more features, please don't hesitate to reach out.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello chas1061,
That's good to hear! We're glad that he likes the sound quality and color of his new Sony - WHCH720N Wireless Noise Canceling Headphones. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco

Hi KarenD,
Awesome! We're glad to hear that your WHCH720N headphones perfectly suits your daily routine. We also appreciate that you like the long battery life of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi Dee4K,

Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. We appreciate the review and thank you for choosing Sony!

-David

Hi Marc, we're glad you like the sound quality of our product! We understand your feedback regarding the comfort of your Sony unit. The WH-CH720N headphones are described as Sony's lightest wireless noise-canceling headband ever, with an ergonomic design intended to be lightweight and comfortable for all-day use. They are equipped with noise-canceling technology and a long-lasting battery life, allowing for extended periods of listening without needing a break. If you find them uncomfortable on the ear, it might be worth adjusting the fit if possible or taking breaks during extended listening sessions to alleviate discomfort.

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony! ~Earl

Hello Fernando,
Great! We're glad that you are pleased with the over-all quality of our Sony - WHCH720N Wireless Noise Canceling Headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi MoWoG,

That's great! We're glad to hear that you like the headphones for your travelling. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David

Hi Maximum, Thank you for the 5-star rating! You've made an excellent choice! Thank you for upgrading to your new Sony WH-CH720N. We're thrilled to hear you love the great audio and overall features of this headphone. Thank you for choosing Sony! -Jess