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Customer reviews

Rating 4.6 out of 5 stars with 2834 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 2,834 reviews
  • Rated 5 out of 5 stars

    Sony head set

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best i have bought. The onl down side is thr mic when people call they can hear me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GerardE,

      Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that you are enjoying your headphones overall. However, we are genuinely sorry to learn that you are encountering some difficulties with the microphone functionality.

      To assist you in resolving this issue, I would like to kindly direct your attention to the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html. This resource contains a variety of helpful steps that you can take to potentially enhance the sound quality during your calls.

      We sincerely hope that the information provided will be beneficial to you and will help improve your experience with the product. Thank you once again for choosing Sony, and please do not hesitate to reach out if you have any further questions or concerns.

      Best regards,
      Craig Sony_US

  • Rated 5 out of 5 stars

    Music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for autistic, developmentally, disabled child

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my son and he loves them. The headphones completely cover his ears and that is something that comforts him. The battery life is great and haven't needed to charge them all that much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictoriaA, That's great to hear! We are glad that you son loves his new Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Would not recommend if you have a windows laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were nice and sound quality was good. However, for some reason it did not connect to my windows laptop :(

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the battery its amazing, last long easy to connect to tablet, cell phone & xbox control

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Unlocked, Thanks for the 5-star rating! We're glad you are amazed with the battery performance of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    jbarbati

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. I love it! I am so pleased with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product quality as expected from sony, sound and noise cancellatiion is very good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses are well made. Good sound quality. Easy to connect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vikkivs,
      Thank you for your valuable feedback! Glad to hear you like the good sound, build quality and easy connectivity with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    good headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they seem to work well. They are my son's and he has had no complaints

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lmbrjk, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Good Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soft on the ears good quality for the price.. Love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, we appreciate your positive review!

      Glad you're enjoying the comfort and quality of the WH-CH720N headphones.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality light and portable unlike other models

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeantaA, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, Battery life is great. I use them all the time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Student, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Okay.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seem a bit on the light side and flimsy but do the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Girlfriend loves them definitely a good buy, bestbuy usually has a great selection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a wonderful purchase. I had doubts about Bluetooth headphones with not holding a long battery life charge and comfortability around the ears. I am very impressed with this purchase and recommend it to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShondellK, That's awesome! We are thrilled to hear that you are very impressed with your new Sony WHCH720N wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    No buyers remorse.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear sound. I purchased these over the Beats headphones in similar price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BernardF, thanks for taking the time to share your experience with the Sony - WHCH720N! We're thrilled to hear you're enjoying the high sound quality and well-balanced sound tuning of these headphones. They also offer a super comfortable and lightweight design, which is a perfect combination for long listening sessions! Thank you for choosing Sony. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    good value headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    brought this to my daughter. she loves it and uses for her online classes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherD, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony always make great products, these truly last all day with just one charge and they sound amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, Cjayy! We're glad you are enjoying your Sony wireless headphones. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good they sound good and will use them for a while

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with your WH-CH720N and you appreciate everything about these headphones. Enjoy all-day comfort without the noise. With noise-canceling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio for beginner audiophile. Very comfortable and no issues with bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonos, We're truly delighted to hear these headphones are a fantastic choice for someone stepping into the world of audiophilia, offering both comfort and reliable Bluetooth connectivity. Appreciate you sharing your amazing experience and for choosing Sony! -Jess Sony_US