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Customer reviews

Rating 4.6 out of 5 stars with 2877 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 2,877 reviews
  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales associate very helpful! Smooth transaction from start to finish!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One happy child

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my child she absolutely loves the head headphones

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price!!!!!!!!!!!!!!!!!!!!!!!!!@

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VincentF,

      Thanks for the fantastic feedback! We're so glad to hear you feel the WH-CH720N headphones are a great value. That's exactly what we aim for with this model—delivering excellent sound and noise cancellation at a great price.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was recommended by staff. Happy with recommendation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TeresaC,

      Thank you for choosing Sony!

      We're pleased to learn that you're happy with the WH-CH720N headphones that a staff member recommended. We appreciate you taking the time to share your positive experience. We hope you enjoy your new headphones!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for the gym and it works great. I can hear my music with no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Octavio,
      Awesome! We're glad you are enjoying your WHCH720N headphones especially while working out. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great !! I would definitely recommend these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Queststreet773, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Get the Sony next model touch controls instead

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mid size and great quality Sony is good brand - next model up is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EZee,
      We're glad that you are satisfied with the quality and size of our Sony WHCH720N. Listen to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for trusting and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well with/without aux cable. ANC is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeetP,

      Thanks for the 5-star rating! It's great to hear how much you're enjoying the built-in features of the WHCH720N headphones! We hope you have amazing moments with them.

      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    good phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, 0 water resistance is a bit of a negative

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JesseH,

      Thank you for your kind words about the WHCH720N! We’re thrilled to know that you’re enjoying the product. We also appreciate your valuable feedback regarding the water resistance feature. Your insights are truly important to us, and we will certainly consider them as we plan for future improvements. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Christmas gift for a 17 year old. He says they work perfect and had them paired to his phone within minutes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, Cory! These headphones are indeed a perfect present to your love ones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Greart headphons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are fabulous headphones, and I use them quite a bit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TimFromLA, thank you for the five-star rating! We couldn't be happier to hear you're enjoying the WHCH720N headphones –hope you to continue using them as much as you like! Thank you for choosing Sony. Sincerely, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a pair as a Christmas gift loved them so much my sister ended up getting jealous so i bought her a pair. She absolutely loves them as well very easy to connect and goes over the ear not on top of it. Also very affordable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's amazing, Verna7m! We're extremely pleased to hear that you and your sister love our WHCH720N and that you are satisfied with the ease of Bluetooth connectivity, over-ear design, and very reasonable price of these headphones. Thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them as a gift for my wife and she loves them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great daily headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great intro headphone for daily use. Easy to set up and can be used with or without the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony noise cancelling headphones for the Win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones, after doing my research online, before going into the Newport News, VA Best Buy store. The staff there was extremely helpful and patient with me as I compared the Sony to other brands, like the Skull Candy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErikO, We are thrilled to know that you like the noise canceling feature of your new Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. It's great to hear that you were assisted well by our local dealer. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    Ok for their pricepoint

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're nice, but not as noise cancelling as I was looking for. They didn't create a shield around my ears, and didn't really block out airplane noise (which is what I was using them for). But, they're nice and lightweight, and a very nice color. In all, I think fairly good for their price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for an upcoming flight as my earbuds tend to make it hard to hear the sound of my laptop. Bought these on sale and I’ve loved them ever since. My only complaint is that they were a little difficult to initially pair, otherwise they’ve been flawless

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasL, You've made an awesome choice! We're very happy to hear that you're satisfied with your purchase. We appreciate your feedback about the pairing procedure. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well, although I couldn’t connect to multiple devices at once.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoL,

      We're glad to hear that the WHCH720N Headphones are working well! It is true that they don't support multipoint connection; however, we have some other models that do support it, such as the WH-1000XM4 and WH-1000XM5.

      If multipoint connection is a must for you, here is a link with more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html?search=multipoint

      Thanks for choosing Sony!

      Best,
      Aldair Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the headphones and the bassis really goid.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your experience with the WH-CH720N, ROBERTF! We're thrilled to hear that you're really enjoying them and that the bass performance stands out for you. Delivering an immersive sound experience with clear, powerful bass is one of the key highlights of the WH-CH720N, so it's fantastic to know that feature is making a difference in your listening. If you ever want to explore more ways to personalize your audio or have any questions, we're here to help. Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Lightweight

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad i picked this sony headphone up they are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bighenry,

      We couldn't be happier to hear how much you're enjoying the WHCH720N headphones! Make sure to download the Sony Sound Connect app to elevate your experience even further!
      Thanks for choosing Sony.
      -Aldair Sony_US