Customer Ratings & Reviews

Hi DianeB, Thank you for the amazing review! We're glad you like the excellent quality and easy Bluetooth pairing of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi KulwinderK, We are thrilled to hear that your daughter loved her new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give her a clear and natural conversation during calls. Thank you for trusting Sony! Vincent

Hi am12,

You made the right choice with the Sony WH-CH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-Ralph

Hi ConnorG, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi KevinC,

Thanks for purchasing the WHCH720N Headphones. It's wonderful to hear you are enjoying the excellent noise cancellation of these headphones. Your feedback regarding the sound leakage is greatly appreciated. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. As a suggestion to prevent sound leakage, make sure to adjust the slider to find your ideal fit and enjoy hours of comfortable listening. Music stays in and noise stays out for a great acoustic experience.

Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess

Hello Donny, We appreciate your feedback and we are glad that you now have a great pair of headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent

Hi RoggeroS,
Perfect! This brings us joy knowing that your wife loves her new Sony WHCH720N. With Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1. The WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the perfect 5 Star Review and for choosing Sony! - Marco

Hello EdwardS, We are happy to hear that your Sony WHCH720N headphones work well with your TV. Thank you for trusting Sony! Vincent

Hello ThomasH, We are glad that you like your new Sony wireless noise canceling headphones. You chose the best brand. Enjoy! Vincent

Hi AtlantaMom, Thank you for giving the WHCH720N a perfect rating! We're delighted to hear that your daughter enjoys them. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi GymRat, We are happy you now have a great pair of headphones for working out. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent

Hi SandraW,
That's very sweet of you on getting your husband a new pair of headphones. Nice to hear he loves them. The WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris

Hi Alex2747,
Awesome! We're glad to hear that you are having a great time with your WHCH720N headphones. Your satisfaction with the functionality, features, and overall performance of the unit are greatly appreciated. Thanks for choosing Sony! - Kris

Hi Cablelady,
We're sorry to hear the noise cancelling on your WH-CH720N isn’t cutting out as much as you hoped.
The ANC in these headphones is designed to reduce low-frequency sounds mostly, so some background noise like voices can still come through.

To get the best out of the noise cancelling, try turning off the Adaptive Sound Control in the Sony | Sound Connect app and manually turning on noise cancelling when you really want it. Also, check the Ambient Sound Control settings in the app.

Wearing them snugly and adjusting the fit can help improve the effectiveness too. Hopefully, these tips help you get a bit more peace and quiet with them!

Thanks for considering Sony and for your feedback.
Sincerely,
Estefany

Hi LisaO, Choosing these headphones will definitely be worth it! Thank you for taking the time to write such an amazing review of your experience with your WH-CH720N! We are extremely pleased to hear you are enjoying the superb audio quality and it allows you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thanks for your purchase and for choosing Sony! -Jess Sony Social Support

Hi NoemiH,
Thank you for an amazing review and recommendation! We're happy to hear that you love everything about your WHCH720N headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris

Hi Erieeee,

We appreciate your feedback. To make sure the noise canceling feature works better, make sure to wear the headphones correctly: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. Please take note that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

Thank you for trusting Sony!
Vincent

Hi Wildjaguar, Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-CH720N! We're glad you're happy and satisfied with the amazing sound quality and noise canceling of the headphones. Thanks for choosing Sony! -Jess

Hi JayR, We are glad to hear that your new Sony WHCH720N headphones are the best headphones you have ever bought and that you love them. Thank you for your purchase. Enjoy! Vincent

Hi GeorgeS, We are happy that your new Sony headphones are working well for you. You can control the volume from volume control of the connected device or from the headphones (compatible profile: AVRCP). Check out this link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent