Customer Ratings & Reviews

Hi Sethli,

We do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. To prevent sound leakage, make sure to adjust the slider to find your ideal fit and enjoy hours of comfortable listening. Music stays in and noise stays out for a great acoustic experience.

If the effect of noise canceling is not sufficient, try to adjust the headphones into a comfortable position. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

Despite your concerns, we're glad that you like the overall performance of these headphones.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Skelly,
Perfect! We're extremely happy to hear your enjoyable experience with your new Sony headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thanks for choosing Sony! - Kris

That's great, User998807! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with your WH-CH720N. We're also glad to hear you appreciate the exceptional comfort, superb sound quality, and overall battery life of the unit. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess

Hi allison,
Thank you for your time writing this review! We're glad that you like the amazing sound and call quality of your new Sony headphones. We're sorry to hear your discomforts while wearing the unit for the first time. Nice to know that it is all good now. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi RossieG,

You made the right choice upgrading to the Sony WHCH720N! We're thrilled that you are enjoying the fit and comfort of the headphones. Thank you for choosing Sony!

-Ralph

Hi JessicaR, Thank you for the 5-star rating! We're delighted to hear you love the crisp sound and excellent noise canceling feature of your Sony WHCH720N. Thanks for choosing Sony! -Sam

Hi Daniela, We are glad that you now have a great noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent

Thank you LewisB, for your positive review of the WHCH720 headphones!

We're delighted to hear that you find them great for everyday use and would recommend them. These headphones are designed to provide exceptional sound quality and comfort, making them perfect for daily wear.

Enjoy your listening experience, and thank you for choosing Sony!
Gus

Hi, fawnkitties,

Thank you very much for the great review and the 5-stars rating! We appreciate the comments as Sony strives to deliver the best quality products. We are glad to hear that you have found the headphones comfortable as their design has met your needs! Do not forget to download the Sony Sound Connect App to enhance the experience!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi Barb,

We feel privileged to know that your new headphones are making such a positive difference in how you enjoy your TV time together! It is fantastic that you can now customize your individual sound levels while watching simultaneously, ensuring everyone has the perfect listening experience. These headphones are designed for long-term comfort and feature our Integrated Processor V1 for excellent noise cancellation, so you can stay fully immersed in your favorite shows without any distractions.

Thank you for making Sony part of your home entertainment.

Regards,
Dominick

Hi FranciscoA,
Thank you for your honest feedback! We are really happy to hear that the WH-CH720N exceeded your expectations with ease of use and connectivity. We appreciate your note about the imitation leather and its response to sweat during exercise; that’s valuable insight for us and other users.

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hi JeffF, We're glad you are impressed with the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi TheresaB, Thank you for the 5-star rating! We're glad you're enjoying the overall quality, great sound, price, and features of your Sony WHCH720N. Thanks for choosing Sony! -Sam

Hello Jazlyn,
That's perfect! Thank you for sharing your thoughts on our WHCH720N Headphone and we are very happy to hear that you are satisfied with the battery life, awesome noise canceling capability of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi user138301, Thanks for sharing your experience with the Sony WHCH720N Wireless headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig

Hi AutumnJ, We are happy that you now have a great pair of headphones that you use every day on public transit. You chose the best brand. Thank you for trusting Sony! Vincent

Wonderful, Knightmare! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Sabbir,

Awesome! We're glad to hear that you like the audio quality and battery of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David