Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10893395
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Best budget noise cancelling headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones arrived today. The noise cancelling works really well and the quality of the sound is amazing. This is coming from someone who purchased and returned a sony xm4 ($350) because it seemed overpriced for what it offered. This headset has the sane noise cancelling chip as the $399 Sony XM5. Also very comfortable.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Would recommend!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for an international trip and they worked great! Noise cancellation worked great for the plane, and battery life was not an issue. Only bummer is they dont come with a carrying case, but they packed in fine in my backpack or around my neck when not using.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth!
It brings us great joy to hear that your WH-CH720N headphones were a perfect travel companion for your international trip. Knowing the noise cancellation performed so well on the plane and that the battery life was up to the challenge is fantastic.
We hear you regarding the carrying case. We totally understand how a dedicated case makes things easier for travel and storage. We appreciate your feedback.
Thank you so much for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
They are light!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're incredibly light! And sound really well I am very rusprised with their quality. SONY does not dissapoint when it comes to sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, noserrvice!
We’re so glad you’re surprised by the quality! We designed the WH-CH720N to be our lightest overhead noise-canceling headphones yet, so you can enjoy that signature Sony sound without even feeling them on your head.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Weight
Better than expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife to use while working from home. She loves it! It's easy to use and she likes how light it feels. She didn't want anything too fancy or difficult to use, and the added bonus of not hurting her head or ears was a giant bonus. Only negative would be we had to buy our own case from another website.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Matt!
Giving the WH-CH720N headphones as a gift for your wife is such a lovely detail, and we're so happy to know she loves them. It’s rewarding to hear that she finds them easy to use and lightweight.
We sincerely apologize for the inconvenience of having to purchase a separate case. We will be sure to share this valuable feedback with our development team for future product generations.
We designed these headphones to deliver high-quality sound and effective noise isolation in a comfortable design that can be worn all day without any problems. We're glad to know they are a perfect fit for her.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Best headphones for ND/sound-sensitive people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. As a neurodivergent person, navigating loud spaces is extremely difficult. That doesn't just have to be a grocery store or a park, but also sometimes the refrigerator or the air conditioning in my own home. The noise canceling function helps me focus on tasks and actually helps me see better because once I am not distracted by the noise I can focus more on what is in front of me. The sound quality is good, but not fantastic, and I find myself wishing it was a bit louder sometimes for when I do want to listen to something. Another thing that happens, though I'm not sure if this is just a problem with my face shape, is that if I turn my head sometimes the headphone "seal" comes open and I can hear ambient noise. This only happens every so often, but I thought it was worth pointing out. I have never had a problem with connectivity and the battery lasts so long (knock on wood) that I have only had to charge it a couple of times since purchasing them. The color is one of my favorite parts. Everything I own is blue, teal, or green, and when I saw that I could order these in my favorite color I was extremely happy. If you have a loved one or you yourself are neurodivergent and cannot cope with noisy environments, I highly recommend these headphones.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Very comfortable .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I purchased this item as a gift and I wish I could have gifted it to myself. The noise cancellation works great and is really comfortable. This style is good and also is not too heavy. The battery life is wonderful it last in my case for about 3 days of daily use between charges. Overall is a great product for the price. I’m very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ianmoone, Great! We're glad that you like the noise canceling, comfort, style, and battery life. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Comfort, Fit, Sound quality
I love these headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not a regular headphone user. I bought these for a long plane flight. I listend to an Audiobook , didn't have to hear the airplane noise, and I could hearwhat everyone was saying without removing my headphones. They were comfortable, fit well and I can't imagione anything better. These are great headphones. Not just great for the price, but great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyceA,
Awesome! We're glad to hear that you enjoyed your long-haul flight using the headphones. Your satisfaction means a lot to us. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the noise cancellation. You can download the app and it tracks if you are walking. It is super light and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zel8,
Thank you for choosing Sony!
It brings us great joy to hear that you appreciate the noise cancellation feature of your WHCH720N headphones. We're glad the app’s functionality and lightweight design enhance your overall experience, making it both convenient and enjoyable to use. Your thoughtful feedback encourages us to keep innovating and delivering products that fit seamlessly into your lifestyle.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
love these headphones after 72 hours of use!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these headphones for 72 hours so far. They last a really long time in-between charges and they sound great. they are lightweight and not super tight on the ears after awhile of use. they are really great for the price would recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sammi,
Thank you so much for such a great review! We're glad to hear you love the amazing sound quality, long battery life, lightweight, and comfortable fit of your WHCH720N headphones. Thank you for recommendation and for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Best headphones under 100
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this Sony to replace my Xm4’s. Found them on sale for $99.99 and couldn’t pass up on it. Since having it for a few months, these headphones have become my favorite pair. Good noise canceling that rivals more expensive headphones. True to the Sony brand, these headphones are well built and comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosR,
Thank you for choosing Sony!
We're immensely pleased to hear that you're enjoying your WHCH720N headphones! It's fantastic that you were able to get them on sale and that they've become your favorite pair. We're glad to know you're happy with the noise canceling and find them to be well-built and comfortable for long-term wear. Thanks for the great feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Greatest headset…ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this set of headphones so much, now me, my wife, and now my child own a pair. Easily connects to any Bluetooth device and the sound is phenomenal. I use it for entertainment, wife and child use it for online school. Even though you can’t see a mic, you’re easily heard through devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dmnobles,
Thank you for choosing Sony!
We're truly heartened to learn that you and your family are enjoying the WH-CH720N headphones! It's fantastic to hear that they've become a favorite for everyone, from online schooling to entertainment. We're also glad that you're finding the sound and microphone quality to be phenomenal and that the Bluetooth connection is seamless.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great Buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy of use and very comfortable on ears. Its noise canceling is very effective. Charge stays for long time and when not used it stays for more than a week or so.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Sony noise cancellation headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation headphones very snug fit on my head only down side you can still somewhat hear people in nose cancellation mode but not as much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablos,
Thank you for choosing and purchasing our Sony WH-CH720N Wireless Noise-Canceling Headphones. We're happy that you like most of the features of the unit. We also apologize about the issue with your WH-CH720N. If the effect of noise canceling is not sufficient, try to adjust the headset into a comfortable position. Check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00267839
If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Regards,
Jess
- Pros mentioned:Comfort, Sound quality
Good but a bit too lightweight
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good. Comfort is good. It’s a bit too lightweight for my taste, feels like it’s flimsy almost like it might break. I haven’t had any problems just worries me a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaylorW,
We are pleased to hear that you are enjoying the sound quality and comfort of your WHCH720N headphones! Please be assured that while we designed this model to be our lightest overhead wireless noise-canceling headphones for long-term wearing comfort, they are built with durable materials to withstand daily use.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
College Student Approved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I’m a college student and with online classes and assignments that need to be done online, these get the job done and are very comfortable. I get bruising in my ears when I wear earphones so i made the switch to these headphones and I love them. Would definitely recommend. Battery lasts forever and the sound quality is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliciaR,
That's very nice to hear! We're glad that you like the comfortable design, sound quality and battery performance of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Good headphones Good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is really good especially for the price. Love the color. They're also comfortable. My only complaint is I don't necessarily care for the overall look of the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KylaM,
Thanks for your honest feedback about the WH-CH720N!
We are thrilled to hear that the quality and color are a hit for you and that they feel great to wear. While we’re sorry the design isn't quite your style, we really value your input as it helps us improve.
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
I can wear these all day!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful Sound! I can wear these all day! Ready for pick when I got to Best Buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Morgan!
Thank you so much for your feedback! We are delighted to hear how much you’re enjoying your WHCH720N headphones.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my brother and he loves it! He says it’s comfortable for daily use and the quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kibo0611,
Thank you for choosing Sony!
It’s a true pleasure to hear that your brother is enjoying the WHCH720N headphones. Knowing that they provide comfort for daily use and impressive quality means a lot to us. We appreciate you sharing this positive experience, and we hope the headphones continue to bring great enjoyment and convenience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Awesome!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im absolutely in love with these headphones, I took a 10 hour flight recently and needed headphones. Of course, i didnnt want to purchase headphones for one trip…. but needless to say they are amazing. Noice cancellation is fabulous, sound quality is excellent. Im glad I purchased them, still very useful even afte the trip.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
sony Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I have ever used. They are extremely comfortable, and so easy to pair. I paired it with my computer and it works flawlessly. Sound quality is excellent. You can't go wrong purchasing a Sony WHCH720N headphone. Battery lasts a long time and takes about 3 hours to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenK, That's awesome! We are thrilled to hear that your new Sony headphones are the best headphones you have ever used. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls.
Thank you for your purchase. Enjoy! Vincent